Sonia at Damian Useda's State Farm Agency always provides excellent customer service! She is very…read moreprofessional, knowledgeable, patient, and kind. She really takes the time to make sure you understand everything. She is one of the sweetest people I have ever met! Always a positive experience! I highly recommend this office!

I never even met Damian. I was ok with the insurance and in their eyes I was the perfect customer…read more That ended when I hit the rear of a Volvo who kept hitting her brakes in front of me. I would look straight ahead and then to my left. Once the white car passed that was signaling right the whole time as if to enter the freeway. The lady in front let go of the brakes and moved about 4 feet forward. That's when it happen. Not realizing that she was still inching forward and stopping. I hit her on the back. Still she did not move. Traffic was backing up behind us. I knew she was frozen, so I hit my blinkers and slowly moved back enough to get me to get in front of her. I signaled and waved and yelled for her to follow me so we could exchange information. After what seem an unnecessary long time I got her to follow me into an industrial parking lot. I parked my car in a parking space and she pulled her car forward. She wouldn't get out and I finally walked over to her to ask her if she was ok. All the while I noticed the tiny dent that I had caused to her car. So small it looked like a dimple. First thing she said was "were you the one in the white car". Hah? She was confused the white car was the one we were trying to avoid hitting us. I asked if she was ok . Time passed an she didn't answer my question if she was alright. Finally she got out of the car and looked at me very confused. I asked her again " Are you ok, do you need an ambulance. Finally she answered. "Yea I am ok" not once asking me if I was ok. I pulled out my registration, insurance card and License. She didn't do the same until I finally told her to do the same and we could take pictures of each others info. After hesitating for a while she finally spoke up and said " I need to call my husband. She went back to her car to wait and I did as well. Soon he arrived to access both cars. I pointed out that her car was very strong and well made. " he said that's a Volvo for you" He went over to see the front of my car. He said " whoa you really got it good". That was a true statement. My front end had hit hers to the left and her incredibly strong car hit me dead center and tore up my rubber front end and pushed in my right headlight. My car being a 2009 I only had liability. In the meantime he was adamant to get a police report. I said to him Police won't come out if everyone evolved is ok and doesn't need an ambulance. He stepped away and proceeded to call police . The policeman talked to both of us. He asked us both are you ok and did you exchange numbers and insurance. I said yes and just about when she was going to speak he interrupted her and said to the police. "We would like to get a police report " The police said it's not necessary if no one is injured. The husband said well that's why we want you to come out and give us a report. The policeman said ok, but this is not necessary. After an hour a policeman arrived . So far we were more than two hours into it. The Policeman looked at both cars , asked if we had exchanged info. I told him I had her take pictures of mine but she hasn't given me hers. He told her you need to give out your info. The policeman proceeds to get in his car , when the husband runs to stop the cop from taking off and said . " Can you send an ambulance over to check my wife I think she is having a sore neck ". I never felt so alone in my life. The cop said "No it's not necessary since she seems ok and she said she is ok. Ok , but, but can you come look at where it happened ". The policeman said ok? But real quick. We followed the husband, the wife , the cop and me in that order walking in a straight line. I felt so bad for the policeman. He said Ok, " so what do you want me to do about it. The insurance will take care of that ". He turns around and did a fast walk to his car. The husband proceeds to call another jurisdiction. Turns out it was signal hill highway Patrol. They looked at her and said . Sorry this isn't our jurisdiction. Once they left he proceeds to say . "We really need to get a Police report" Whats to say she won't take the blame. It's now 3 1/2 hour in 90 degrees. After he said he was calling another jurisdiction. I said that's it I'm going home you got my info. Finally after about two months, I get a call from the insurance telling me that they would be raising my insurance rates. I asked them how much did she claim. They told me that they do not give the claimants information out. So it wasn't until earlier this year when I went to seek another insurance that I was told how much they claimed. My car was a total of 5,000 in repair and paint. All out of pocket. They claimed $14,000! Guess once I was gone he told her to act like she was in pain. Guess I should have hung around for the police report he wanted so bad.

This office has my homeowner's as well as my rental/investment properties insured. They also have…read moremy autos and life insurance, I like dealing with them because it's not a call center and you don't have to jump through hoops with AI bots or 1-800 numbers. Ask for Monica, she's amazing!

This Office helped insured my restaurant and my autos. Agent took the time to meet me in person at…read moremy business to go over everything. You don't see that type of service too often nowadays.

I don't usually write reviews, but I had to give a massive shoutout to my friend Jhoanna for…read morehelping me wrap my head around the confusing world of life insurance. I'd been putting it off for way too long because every time I tried to read about it, I felt like I needed a translator. Enter Jhoanna--part human, part financial guru. She broke everything down for me in simple, real-life terms, answered every one of my "stupid" questions (with zero judgment), and even helped me figure out what kind of policy actually makes sense for my situation. I never felt pressured--just informed and empowered. Thanks to their guidance, I finally feel like I've taken a smart, grown-up step for my future. If you're as lost as I was, find yourself a Jhoanna. Or better yet--ask my friend. They're a gem.

From the owner: Protect What Matters with Tailored Life Insurance Strategies…read more Offering customized solutions to help safeguard your future and support your financial goals: • Indexed Universal Life (IUL) • Whole Life Insurance • Term Life Insurance Permanent Life Insurance as a Financial Strategy • Protect your loved ones while building cash value over time. • Access policy values through tax-advantaged policy loans, when structured properly. Children’s Life Insurance — A Lifelong Asset • Coverage available as early as 14 days old. Helps build guaranteed coverage and cash value that can be accessed later for college, a first home, a business, or more. (Access through loans may reduce the death benefit and policy values.) Fixed Indexed Annuities (FIAs) • Growth potential tied to market indexes • Protection from market downturns • Tax-deferred growth • Create guaranteed retirement income, including tax-advantaged distributions when properly structured Health Plans Offered: Level Funded Group Health Plans for Small to Medium-Sized Businesses Minimum Essential Coverage (MEC) Plans for Small to Medium-Sized Businesses • Help employees meet the individual health coverage requirement under the ACA and California’s individual mandate. MEC plans are designed to meet the federal definition of Minimum Essential Coverage under the Affordable Care Act. They may help individuals avoid ACA or state tax penalties, but do not provide comprehensive major medical coverage

I'm back with another 5-star update because Mark continues to deliver outstanding service year…read moreafter year. I recently purchased a new vehicle and needed my insurance updated before heading to the dealership. I reached out to Mark, and just like every other time, he came through instantly. Within minutes, my policy was updated, proof of coverage was sent, and everything was squared away so I could pick up my car without any delay or stress. What I appreciated most was how fast and smooth the whole process was -- literally one message to Mark and he handled the rest. Great communication, no back-and-forth, no waiting, just results. It's exactly the kind of reliability that's hard to find these days. This second experience just confirms what I already knew: Mark doesn't just set the bar high, he maintains it. If you want an agent who is responsive, efficient, and truly on top of things, Mark is that guy. Still A+ service -- and now proven again over time

I have been a customer for 10+ years and they have been offering the best customer service!!! I…read morehighly recommend

John is the BEST! I've always had AllState insurance and never bothered to change it up but always…read morewondered if there are better rates elsewhere. I was able send John my current policies and he got back to me quickly with matching policies and price differences. He reviewed my policies for FREE and explained them in details and gave me a piece of mind regarding my coverage. At the end of the day, the saving was not enough to go through the hassle so he recommended that I do not switch. I love how honest and genuine he is, so I went back for my life insurance policy. John was extremely patient and explained every detail regarding life insurances, from term vs permanent, return of premium, to rate levels, etc. He was able to direct me to what I needed and got me the best rate possible! When I signed the policy, he went through it in detail and explained to me what the different riders are (disability, ROP, etc) and was really thorough and made sure that I was comfortable with everything. When I compared my policy with a friend, I found out that I'm paying 30% less than her with 4 times the insured amount!!! I learned so much from John regarding insurance and I'm very happy that I'm properly insured. Thank you!!!

John is pretty awesome! Very knowledgeable and walked me through the process with my insurance. I…read moreappreciated everything he's done and you won't be disappointed! Thanks John!!!

This State Farm office rocks. They got me insurance in as little as a couple hours, when I needed…read moreto show someone proof of insurance. They also tailored the insurance to my needs and offered me a lower rate. And then when I wanted to cancel my insurance, there was no issue just giving them a call and communicating with them I want to cancel. I have never had such a hard working and loyal insurance company working for me. Kier Jones and his employees are great. State Farm is just a little too expensive for me. But rest assured, when I will be able to afford State Farm I will definitely try to get it with Kier Jones.

I recently made a visit here with me and my family and they filled everything quickly. They made…read moresure that we would have a top insurance plan, not a cheap slimmed-down version. They opted us into a real premium plan with the lowest possible burden on us, as they are really patient and sweet. They deserve these high ratings.

Wow! I cannot say enough fantastic things about Mach 5 Insurance Services! From the moment I first…read moreconnected with them, it was clear this wasn't just another insurance company; it was an experience defined by professionalism, incredible knowledge, and truly outstanding customer care. For years, I stuck with another broker in the Westminster area, primarily because it was a default recommendation from a real estate agent. That experience, frankly, was a nightmare. Our previous broker was unresponsive, and when our insurance company tried to block us from renewing our coverage, citing an "unlivable" roof (despite us having repaired it years ago and providing proof), that broker was the absolute worst to deal with. They wouldn't respond until our coverage had already lapsed and we had to scramble to find new insurance. To add insult to injury, they then tried to charge us for a renewed coverage we never agreed to! All that to say, when we finally made the switch to Mach 5 Insurance Services, it was a NIGHT AND DAY difference! Emails and phone calls are responded to incredibly FAST, which is a breath of fresh air. We worked primarily with Shannon, who is the office manager and hands down the most professional and competent insurance agent we have ever had the pleasure of working with. We love Mach 5 so much that we decided to switch the policies for both of our homes over to them, specifically requesting a change of agent so that everything would be handled by one office and with their team of honest and responsible agents. Even when it came time for our annual renewal, Mach 5 worked diligently with us to ensure we were getting the best bang for our buck. If you get the chance, I would recommend anyone and everyone to go with Mach 5 Insurance Services! They are truly exceptional!

Just got my homeowners insurance set up through Mach5, and the whole process was seamless. Shannon…read morewas amazing -- super helpful, patient, and honestly just a joy to talk to over the phone. She made everything feel easy and took the time to walk me through the details. Highly recommend working with her if you get the chance!

Mahalo nui loa, Brian Hinojosa! For you mainlanders, that's a right proper THANK YOU VERY MUCH!…read more Car insurance has been on the backburner for some years now...actually, it wasn't even in the kitchen, much less the stove. I've been a shoot-off of my parents' policy from when I was a wee child. As such, I've not updated it since "growing up". Yes, in quotes, hahaha. Got to talking story with Brian H...found that I am underinsured, especially as a homeowner in a sue-happy state. Brian wasn't exactly an alarmist, but made sure I understood the potential predicament I could be in without proper coverage. He was waaaaay patient with me, promptly answering questions I asked via phone, text, AND email. How's that for availability? Give him a call, get educated, and get properly insured.

I had the pleasure of working with Juni Banico. He was very helpful and friendly in finding me the…read morebest possible insurance coverage for my business. When I first called Juni, he immediately started working for me, and in all honesty I was surprised at how quickly he found me an insurance policy. I did not think he would be able to get back to me before the end of day. By the next day I was in Juni's office signing paperwork. I would definitely recommend SKS and Juni to all my friends, family, and anyone who is looking for a top notch broker.

I needed proof of insurance for my mortgage lienholder. I called Insurance Partners and spoke with…read moreValerie Bueno. Valerie got me an insurance policy with proof of insurance, and I was able to clear the issue with my credit union that same day! I am very happy to have found Insurance Partners.

I've been with this insurance agency for many years, the staff has always been helpful,…read moreprofessional and service oriented. However my new account manger or agent, Bernardo Bu is a cut above in knowledge, service and attention to details. I had recently was required by my mortgage holder to buy flood insurance due to a revision of flood map. Bernardo was able to find me t great flood quote, in short order. He also showed much patience spending time on the phone with me and mortgage holder representative explaining coverage issues to my mortgage representative. i strongly recommend this agency for your personal or commercial insurance needs. This recommendation is personal as I was insurance underwriter for Travelers insurance for 25 years.

I spoke to Veronica Campos regarding my insurance situation, and she was a delightful lady to speak…read morewith she helped me and returned my call the very next day. Everything worked out with no hassle. Thank you, Veronica!!

Over the years, the service was somewhat hit or miss, but I excused that because of the pandemic…read more Eventually, they did at least start answering the phones on a consistent basis. I found a much cheaper price/bundle at Allstate. All i will say is google Allstate Los alamitos and get a quote from their office and see how it compares. Blew me away. Bye bye, Paul. Nothing personal to you. Slightly older woman who answered the phone always seemed fine on the phone, but a couple of your other reps are gonna cost you business. But whats a few dollars, right?