Awful after sales service. The strap on my daughter's prom dress snapped 30 seconds after arriving at prom. In front of everyone. She was left feeling very nervous that her dress would drop, and had to wear a safety pin for the whole evening which is clearly visible in all photos.
Shop owners response was to repair it, and said she didn't know what else she is expected to do. My daughter can't do prom again. The dress was faulty, and her attitude was I checked it and it was fine.
Well it wasn't, and my daughter has that embarrassment and those memories forever of what should have been a wonderful evening. That's why I paid £395 for a dress, I expected quality and certainly didn't expect it to snap.
When I advised of my rights to leave customer feedback, I was accused of threatening her and slander.
I would not recommend this shop at all. read more