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    Lisa Ereifej MD

    3.7 (6 reviews)
    Closed 8:00 am - 5:00 pm

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    Eye Associates of New Mexico

    Eye Associates of New Mexico

    (94 reviews)

    Business Parkway/Academy Acres

    Had an appointment for 10 a.m. and they recommended I only arrive 5 minutes early, which I did…read more Unfortunately, that put me behind the 3 other people who were also booked at that time. At 12:15, as everyone was leaving for lunch, I began asking anyone who wandered by if they had forgotten me. My doctor finally put me in a room, saw the person ahead of me and then spent maybe 15 minutes with me. Total time 2 1/2 hours in a very cramped, uncomfortable waiting area with dozens of other people. I feel very disrespected; I am currently looking to transfer my records to another practice that is not quite as busy, oh, I mean greedy.

    Yesterday, I had an appointment with them for 9am. I checked in at 8:53 writing my name on clip…read moreboard. BTW, I could see everyone else who has signed in prior to me. Not very HIPPA protected. At 9:26, I asked why I had not been called. But since I had pre-registered, there was no need for them to call. I was told I would be called from a certain area, so I moved to that area. I heard my first name and walked back to the other side but they took another person worth the same first name. I returned back to waiting area. Then asked again, when will I be called. There's still one ahead of you. This was now 10, at 10:30 I asked again. I was told I was waiting for a Technician. About 11, I was finally called. 2 tests done, wait, then another Tech comes, takes me to another room for a couple more tests. I told him how long I was waiting. He informed me that, there was a confusion with my name and someone got my spot. This would mean that the other person with the same name was not asked their last name to confirm treating correct patient. When they realized they has wrong person they didn't correct it. This is really unprofessional when they could have treated each one of us inaccurately I don't know what they came for they don't know what I was there for. This is not how Medical Practice should be handled in any form. By the time I saw the doctor and left it was after 12:00 my appointment 9:00 that is ridiculous.

    Lisa Ereifej MD - endocrinologists - Updated May 2026

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