They lost a lifetime customer with me today. Bought an…read moreespresso product with cream at a different store. Too far to be worth driving there for the refund. When I tried it, the cream was soured. Told by customer service that I couldn't receive a refund or store credit because this store doesn't carry that particular product. I was a club member. I will never frequent a Total Wine store again in my life. I will choose a store that guarantees their product. I get to choose where I spend my money. Way to go Total Wine. I will spread the word among my family and friends as well.

Go see Tom in the wine department. His knowledge and expertise with wine hands down makes him my…read morefavorite employee of any store in Fort Worth. He's a hidden gem. And no I'm not his relative or friend. Ha!

ATM available!! Get…read moreCash here!! Great place with friendly staff and it's in a convenient spot !

I love the staff there and their prices are amazing called around for the price of don julio blanco…read moreand one store was very expensive but when i called here it was like 40 dollars less than the other place! I recommend.

They had hard to find bourbons. The staff is very helpful…read moreand I was able to get a couple of hard to find bourbons. You have to follow the signs due to construction. totally worth it.

I generally stay away from these sketchy places, but I thought I would be in and out. I go in and…read moreget the tequila I was looking for and presented my debit card I use for places I'm not sure about, Amex Serve. It doesn't have a chip. So, the cashier said I had to use another card. I didn't know that was legal and I asked who was the POS vendor and of course she didn't know and she nervously laughed. Now all of a sudden her asian accept thickens and immediately she can barely understand me and gives me that laugh again. I hate this and it is a trigger for me. So, I reach for another card and continued on with who the vendor was and could I see a manager, but he was less the 4 ft away and heard the whole exchange but did not intervene until the cashier pointed to him and he saw it. Hesitantly, he walked towards me and it was as though he was having a problem understanding me too. He did give me the name of the vendor, ValorPaytech. I didn't recognize the name. I leave the store and get back in my truck and turn off my credit card and call my credit card company and explained the scenario and had them send me a replacement card. You want to take my money but as soon as there is a conflict, now you can't comprehend my language. I contacted ValorPaytech and their response was: With Non-Chipped cards, we have the magnetic strip reader on the side of all of our terminals. I did file a complaint with the Texas Attorney General.

This is the safest, cleanest and greatest liquor store I have ever shopped. I walk in and I am…read morewelcomed by name. They make me feel like I am worth a trillion dollars. Congratulations, Seargant Manager! I salute you! You are one of a kind and well respected by Mother! Thank you for your prayers...It is working!

I've been stopping here for months now every time I'm in town which is a lot. They offer a great…read moreselection, a military discount, and the staff and the owner are all around really great people. Check 'em out if you live or work nearby, or if you're on the road as I am.

PROS: The line was long but moved quickly. Also, the drink was very good! I got the Malibu Barbie a…read moreperfect tropical mix! CONS: The setup of the line was very confusing. It opens on both sides and when it piles up you have to remember who was here first in between cars on both sides. Also, I mainly rated them only 2 stars for the lack of sanitation, masks and gloves! It's still a pandemic people! I saw a manager say they will address the concerns based on other customers reviews but clearly nothing is being done. Take money and cards and handling made to order drinks is a no-no! Also no masks or gloves and the one guy who works here literally comes and lays on the car and is halfway inside the car. Thankfully I had a young lady who stood back but she didn't have gloves or masks either.

It would be awesome if we had things like this in CA! Bought a few drinks from here to try out…read more They were all really good and strong enough not to have to add more shots. I would recommend this for "adult smoothies" anytime!!

I don't really see how anyone could have complaints about Specs! The employees were walking around…read moreand helping customers locate beverages. Plus, the checkout staff were friendly as well. This location has so many goodies, including just regular cokes and tonic waters at a reasonable price!

If this is the one off Heritage Trace it's terrible. What a night and day difference compared to…read moreTotal Wine. No customer service and not that busy at all while looking for someone in a red shirt besides the cashier who were ringing someone up. I asked the guy a simple question at the register and he told me he did not know anything about alcohol. Not coming back even though closer to my house.

Advice to others: Please be cautious when making purchases here. Count your change carefully, and…read moreif you are ever shortened by the workers, make sure to report it immediately. I've been a loyal customer here for over a year, but my recent experience was extremely disappointing and concerning. I handed the cashier $40 for a total of $23, but she only gave me $2 back, insisting that I had only given her $25. I know for certain what I handed her, and when I asked them to review the cameras, they initially refused until I contacted the police to come out. When they finally did show me footage, they only showed an angle where the cashier was blocked by a pole. There was a camera almost directly above us that would have clearly shown the transaction, but they refused to show that video and the officer said he couldn't force them to show the video. When I asked for a manager, the foreign man at the window told me he did not know who the manager was and refused to provide any information. This isn't just a simple mistake -- it feels like dishonesty and a lack of accountability. I've supported this business for over a year, but after this experience, I no longer trust how they treat their customers.

Amazing drinks, especially love the whole watermelon available in summer. They are always attentive…read morewhen customers arrive and keep the line moving which is much appreciated. I always feel welcomed by the servers which are friendly. 10 out of 10 recommend!

Great staff, I go in weekly and they have always been helpful and very inviting. They have great…read moreprices as well.

Right next to a Taco Casa... that makes this liquor store extra special! But even on its own…read moreaccord, Liquor Depot is a fine and dandy place to get your spirits. It's pretty little so they don't have endless varieties of every single type of booze, but they have all the basics covered and a decent selection at every price point. Plus it's nice to have a little store with only one register to wander about, and you can park close to the door.