UPDATED!!!
David, your hostile threat to sue a consumer for a negative review perfectly proves every single word of my original post to be 100% accurate. Thank you for publicly demonstrating your exact lack of professionalism, intolerance, and volatile attitude for all future customers to see.
Let's stick strictly to the facts:
1. You did not have my scheduled appointment in your system.
2. You spoke to me in a deeply condescending and arrogant tone over the phone regarding manual shop grinding labor.
3. When I stood up for myself, you cut me off, told me to take my business elsewhere, and aggressively hung up on me.
Sharing a factual account of a terrible customer service experience is protected by federal law under the Consumer Review Fairness Act, and New York State has incredibly strict Anti-SLAPP laws specifically designed to penalize business owners who attempt to bully or intimidate consumers with frivolous defamation threats.
I have fully documented your phone calls, text messages, and outbursts. Do not contact me again. Future customers can read your response and judge your character and business ethics for themselves. I will gladly take my business--my immaculate automobile and my money--to a reputable shop that actually treats people with respect.
Absolute garbage customer service. Avoid this place at all costs.
I called to confirm a scheduled undercoating appointment for my vehicle, and the owner was incredibly rude, condescending, and completely intolerant over the phone. He didn't even have my appointment in his system for tomorrow. When I tried to ask basic questions, he started talking down to me like a child, lecturing me about how an inspection takes "anywhere from 20 minutes to 20 hours" if they have to grind or weld, assuming I couldn't understand how basic shop work operates.
When I directly told him "I'm not stupid," he completely cut me off, told me to take my business somewhere else, and hung up on me mid-sentence.
If this is how the owner treats potential paying customers just trying to clarify a Saturday appointment, I wouldn't trust them to touch a single bolt on my car. He is arrogant, unprofessional, and has zero communication skills. Do yourself a favor and take your vehicle to a shop that actually respects its clients.
who cares if this guy is just having a bad day , he actually did me a big favor !!! not getting my money !! GOOD luck !! if you trust this company !! read more
