Fantastic Service. Quick response to my phone message. Fair competitive quote for job. Arrived on…read moretime. Thorough, efficient...excellent job. My carpeting looks new. Highly recommend.

We had an emergency mold situation in our unfinished basement The mold had caused my wife a major,…read moreincapacitating, asthma attack. Quality Cleaning & Restoration (QCR) undertook an extensive and 100% effective remediation project. They are not only totally professional, but they are more professional and available than any other tradespeople or company I've dealt with over decades in the Berkshires. As an example, part of the project called for the installation of an industrial strength dehumidifier, but six months after use, it became so noise that its rumbling could be heard throughout the whole house. It was impossible to live with. The dehumidifier company wanted us to ship it to them but it weights 65 pounds, and I recently had back surgery. I called Vlad (the QCR owner), and he sent a great technician named Alex to drive more than an hour out of the way to take the unit to Fedex for us. While here, we mentioned to Alex that even though the mold was gone, there was now a smell of decomposing matter. He actually crawled in a dark, earth floor space far inside the basement to try to identify the source of the problem. The area he crawled in was about 15 feet wide, 15 deep, and only 2 feet wide. Alex said the problem was decomposing leaves and holes in the stone wall that needed to be filled in. Then he went to a small, fenced in area behind the house and found that were lots of dead leaves and no gutter on that side of the roof. We found someone to solve those problems and now the smell is gone. In today's climate, when it's impossible to reach a human on the phone, whenever I had a problem and called QRC, if Vlad's office manager wasn't there, he'd pick up the phone himself. Early on, I asked him what his title was, and I was surprised to hear him say: "I'm the owner."

Over the years, we have used National Floors many times, both in our previous house and now this…read moreone. After a broken dishwasher flooded our downstairs, ruining the carpet, National replaced it quickly. We recently replaced our old, stained, stairway carpet with carpeting purchased through them, and it is beautiful. We are going to call on them again to install a floating floor over the ugly tile in our entryway and powder bath. Nyomi is helpful, knowledgeable, and fun to work with. I joked with her that I am sorry, but after this job, we'll have run out of flooring to change. Maybe the next house

I needed an area rug to fit in a long narrow sunroom (the rug needed to be 5 1/2 feet by 10 feet)…read more Estimates I received from two other vendors put the total in the hundreds of dollars. Way too much for my budget. National Floors came through! They have a great selection of remnant pieces - they cut and bound the rug - all for $80! and the rug looks spectacular!

Disappointing experience -- detailed estimate did not match the work performed…read more We hired Bob's company to paint much of the first floor of our home. Bob came to our home with a crew member, spent more than an hour reviewing the project, asked detailed questions, and provided a very detailed written proposal outlining preparation steps before painting. Based on that consultation, the proposal, and the references provided, we expected a well-managed, detail-oriented project. Unfortunately, the work performed did not reflect that expectation. Bob was not present at any point during the project and did not check in or conduct an on-site inspection. The crew worked independently, and we became responsible for identifying quality issues throughout the job. We repeatedly marked paint drips, runs, roller marks, missed coverage, incomplete second coats, and other defects with blue tape so they could be corrected the following day. We also found paint on the flooring, fixtures, and new door frames. The preparation process did not match the written proposal. On day 1, the crew began cutting in and applying paint before nail holes and other repairs were completed. Holes were patched and sanded after the first coat had already been applied. Sanding also occurred without vacuuming or meaningful dust control, often during the same work periods as painting. When we raised concerns about the detailed preparation steps listed in the estimate, the crew told us that Bob had used the same language in the estimate for years and that it did not necessarily reflect how the work was actually completed. We were also told there had been concerns about the difference between the quote and the crew's actual process. The project took more than 2 weeks. The crew generally worked 3-5 hours per day, did not work on Fridays, and, on multiple occasions, left early or interrupted work to return to an unfinished job site. Staffing ranged from the full crew of 4 painters to only 2, sometimes without the foreman present. The final day was especially disappointing. On Monday, Kevin (foreman) told us Tuesday would be the final day, so we walked the entire first floor and marked unfinished or flawed areas with blue tape. These were visible issues, including doors with only one coat, missed second-coat areas, and other coverage problems. On Tuesday, we reviewed the taped items and were told that two coats of ceiling paint were still needed in the kitchen and entryway, along with additional second coats and touch-ups elsewhere. When the crew ran out of ceiling paint, all 4 painters left at approximately 10:30 a.m. and did not return until noon. After returning, they worked only until roughly 1:30-2:00 p.m., then began cleanup and left around 2:45 p.m. We were not asked to do a final walkthrough until they were fully cleaned up and essentially out the door. Kevin specifically pointed out a visible paint line around our kitchen hanging lights and said it needed to be fixed. It was never corrected. During our detailed walkthrough the following day, we found that many of the blue-taped items remained untouched. Most concerning, the paint purchased on the final day for the kitchen and entryway ceilings appears to have been a different ceiling white than the color selected for the project. The second-coat areas visibly do not match the surrounding ceiling, leaving obvious differences in color and finish. Those ceilings will now need to be repainted. Given the repeated workmanship issues, foul language, lack of owner oversight, deviations from the written scope, incomplete punch-list items, and the additional corrective work now required, we do not intend to have this crew return. We sent Bob a detailed email with photographs documenting these concerns and, as of this review, have not received a response or acknowledgment. Future customers should carefully confirm who will be supervising the project, whether the written preparation process will be followed, how quality control will be handled, and whether the person providing the estimate will inspect the work in progress. The photos in this review are only a portion of the issues found.

Great experience with Bob and his team having the entire house repainted. Competitively priced,…read morecrew was friendly, kept me updated on what days they'd be coming, worked quickly and didn't leave a mess behind. Would gladly use them again.

Had our gutters re-done and they did a phenomenal job! Those whole process took roughly a day to…read moretake down the old gutters and install the new ones, they cleaned up after themselves, no nails or trash left behind. The value was great and we cannot be happier with the job. I would HIGHLY recommend Custom Gutters to anyone who is looking to have their gutters done, or re-done. Mark was great to deal with, communication was top notch (they kept us well informed), as I said I cannot be happier with having worked with Custom Gutters!

We contacted New Generation Plumbing for installation of a new Tankless gas hot water heater to…read morereplace the 10 yr old one we had. The man Dennis came out to the house to look at our old tank and to draw up a quote for the job. Nicest guy the owner 3rd generation plumbe. sent us an email 2 hours later with make, model and projected cost and date in a few days to do the job. Wonderful clean efficient work ethic. Thank you Dennis Chaffee Jr

Dennis, and his crew has experienced the plumbing horrors of our almost 180 year old house, and…read morewith that he always answers our calls and keeps coming back. He and his crew have thawed frozen pipes in our ceiling, ripped through drywall, been on their backs in creepy crawl spaces cutting through cast iron pipes blocked with countless years of shit. Found hidden shut offs and fixed broken ones. He will always get our business. He answers his phone and shows up on time. A great local small business you should support.

Paint Perfect did the exterior of our home this summer and the quality was amazing!!! Will is…read moreincredibly friendly and communicative. Seeing what an amazing job they did I felt the price was a bargain. The whole team has a super attention to detail and are super reliable. Thank you Will and team!!!

Paint Perfect was excellent! I needed painting done in my new home on a tight schedule and they…read morewere able to get it done was before my deadline. They painted my large open Living and Dining room combo, my Hallway, and one Bedroom. No complaints, great job, great personalities - Will, Bob, and Paul were awesome to work with.

Great local company the guarantees its work! Great work…read moreLongo! Also is Affordable Duct Cleaning. If you use both services they give 10% off too.

We had them work on 6 Persian area rugs. Some with dog pee, most just dirty after years of use…read more Longo did a great job, all cleaned and odor free. We appreciated the care they took with some spot areas, with the owner showing us in the showroom/office a test trial of how they would eliminate the stain. It worked. He also tried working on sofa cushions made of Haitian cotton which were from the '70's. Unfortunately we waited too long to rescue those. Good excuse to buy a new sectional. :)