Excellent exam from doctors. But taken down by poor clerical and office experience. This review is…read morenot for doctors or exams which are very good. Long waits, poor understanding of standard insurance, no information given that our insurance (NVA) is nor accepted for glasses, and two lenses (no frames) were more then $900. Final price was more than $300 but at Zenni you can get the same glasses, same progressive bifocals, same transitions, anti-reflection, waterproof lenses for $208.

I just cam back from a visit to the Eve Center in Lewisburg. My appointment was for 1:30 PM. There…read morewas a note on the board that states they wait time was 1/2 hour. After 1hour and 15 minutes of waitin, I finally went up to the desk to find out what the problem was. She said I was "NEXI". NEXT meant another 20 minute wait until I was called back by the technician. I told her that I thought an hour and a half wait to even see the technician was unacceptable. Her first comment to me after saying they were busy was to say my appointment was at 2 pm. I told her my card said 1:30 pm, which I double checked when I got home and it was 1:30 pm on the card. After the scans , there was another 15 minutes in the exam room until De. Ou came in. I did not leave there until 3:45 pm. These excessive wait times are not acceptable, inconsiderate, and poor customer service. It is obvious they are overbooking and not allowing enough time for scans and the doctor visit for each patient. terrible customer service. Patient time is also valuable but obviously not valued by this office and company. This is not the first time I have been to this office and had this happen to me and observe the same happening to other patients. Something needs to be done!!!! Kathy Bohinski

horrible experience today. Arrived promptly at 10;15 for an appointment. Waited in waiting room 1…read more1/4 hours before seen by the first technician. I saw her for 5 minutes then escorted to another room where "Doctor will be right in to see you". 40 minutes later, doctor arrived. Completed exam in 15 minutes. Proceeded to order a new set of frames and lenses. Total time was just a few minutes shy of 2 3/4 hours. Excuse was a "new" computer system. Gotta do better!!!

If you're appointment is at noon expect to actually get seen closer to 1. The wait times are…read moreridiculous. The doctor is a class act though so it almost makes the wait worth it.