My siblings and I are incredibly grateful for the care my dad received at the Montoursville, PA…read moreValley View Rehab & Nursing Center. From the very beginning, at admissions, the staff treated him with dignity, patience, and genuine kindness. It was clear that they didn't just see him as a patient, but as a person. The nurses, aides, and support staff were attentive and compassionate, always taking the time to explain things to our family and making sure my dad was comfortable. Knowing he was in capable, caring hands gave our family peace of mind, and for that we will always be thankful. I would wholeheartedly recommend this facility to anyone looking for a place where loved ones are treated with respect and true human care. The staff are wonderful!!! ~mary manzoni

After a major operation, I went to Valley View for 17 days. The goal was to give me strength and…read moreways to safely maneuver around my house. The staff is professional, caring and friendly. Everyday the recreational staff had multiple things to do for fun and bonding with others. There are full time hairdressers and nail care which I took advantage of at no cost to me. Finally, the food was good which helped since I was unable to eat after my operation.

I have been going to Natalie for years & my skin is the best it has ever been in my whole life. Her…read moreknowledge is superb. She has the top of the line equipment & offers the latest, most potent & prevalent services in the industry. I fullly trust Natalie & know I am in great hands there. What a treat for Williamsport. 10/10 would recommend.

Unbelievably awful on so many levels!!! I can't imagine where they got 5 star reviews from…read more I went to continue treatment for bioidentical hormones for menopause after moving to PA-all appointments were remote/on the phone. I had an absolutely horrific experience with Natalie. She was incredibly rude, literally yelled angrily at me at one point, and insisted I buy $300 in supplements from their office, even some I already have. It gets worse. She/her staff didn't reveal that there was a $95 monthly 'maintenance fee' until after I had the initial consult, did blood labs, had a follow up consult to go over labs, and was transferred to the front desk to pay (a HIPAA violation in not being transparent about that fee prior to my appointment). When I asked why the fee, they said "to go over future lab results/make recommendations", however, after a 6 week follow up after starting the new hormone/supplement regime, they admitted I'd only need to do labs every 6 months. So I'd be paying $570 every 6 months for 1 consult?? I also paid $150 for the consult I'd just had, but then there was another $95 fee?? They asked me several times if I wanted to bill insurance for my labs or pay through their office (which seemed very odd) without explaining that they ordered my blood draw at Quest Labs at my request (a participating provider on my insurance) but had them processed elsewhere (I'm still trying to find out if that lab is on my insurance), or that one test can cost "thousands of dollars" if not covered, and that they have "a deal" with this other lab, so not using insurance could cost me less (another HIPAA violation in not explaining this to me prior to having my labs done) until I called the office back to tell them how upset I was at the way I was treated by Natalie. At that point their staff member tried to excuse her yelling by saying "another patient was there making a lot of background noise, so Natalie raised her voice". When I reminded her that discussing my medical care in front of another patient was a HIPAA violation (#3!), she tried to backpedal and said "the patient *probably* couldn't hear what Natalie was saying". Natalie would barely let me get a word in during our consult as I tried to explain my allergies to certain medications and supplements, and other pertinent points re: my medical history. When I insisted she let me speak, that's when she began to yell. I've never been so poorly treated by a member of the medical community. I plan to file a complaint with the Medical Board. Meanwhile, others need to know what kind of treatment they'll face with this horrible woman, their dishonesty, and the way they try to milk people for money. I would give less than 1 star if it was an option.

Absolutely spectacular doctor. Compassionate, super bright, best bedside manner and wonderful to…read moretalk to. I so appreciate the care I've received over the years.

Dr.Connelly is an amazing surgeon. I have had multiple surgeries done by him. KNEE AND CORPAL…read moreTUNNEL. Always very great results. Thank You.

I have been seeing Dr Keller for six months. Started weekly and now am down to two times a month …read more I Highly recommend her as a chiropractor. Her professionalism and care for patients is always eviden.

Dr. Michelle Keller, DC provided Chiropractor care for me. However, after 1 year of visiting her…read moreoffice I realized she was making my condition worse. Unknowns to me, my adjustments were being forced which caused me PAIN! The techniques she was using were clearly not working nor were her supplements. After leaving, I now found a more qualified Chiropractor, who 100% understands my condition. I leave now with NO pain, just a wellness plan!

I have been going here for eye care since I was a child. Dr. Brandt is a wonderful eye doctor, very…read morefriendly and knowledgeable. I trust him completely. His staff members are super nice.

The rehabilitator Amie was very kind and insightful! She took in the injured skunk I had found in…read moreWilliamsport, Pa without hesitation, and even went as far to explain to me the next steps she'd take for the little guys recovery, she shared with me many insightful things about rescuing wild animals. Please support and donate! She does this all on her own, but I am so grateful I found a place that helped this hurt animal. Be kind! Thank you Amie!!

To Whom It May Concern,…read more I am writing to formally express my concerns regarding the treatment I have received at Crossroads over the past two years. I have been a patient in the MAT program for six years and, until recently, I was consistent in attending my appointments, following all treatment requirements, and maintaining my recovery. Unfortunately, my recent experiences have been deeply disappointing and, in my opinion, have undermined my care and progress. Incident #1 - Unjust Discharge (Year Prior) After nearly five years of consistent attendance and compliance, I was abruptly discharged--without any prior notice--for missing a psychiatric appointment by five minutes. The night before, my boyfriend relapsed and became violent, resulting in police involvement at my home for most of the night. I contacted the office within minutes of the missed appointment to explain, yet I was denied my medication for approximately three months. While I understand the clinic often works with individuals struggling with active addiction, I feel my history of compliance and commitment to recovery should have been considered in that situation. Incident #2 - Counselor Change and Lack of Response (May-July 2025) In May of this year, I was switched to a new counselor--one of many changes that were not initiated by me. Unfortunately, I did not feel comfortable with this counselor and immediately contacted the office multiple times, both by phone and in person, requesting to be reassigned. Despite my repeated efforts, I never received a call back. I continued with my normal MAT appointment with Dr. Shenburger, who, along with nurses Sabrina and Nicole, had worked closely with me to transition to the Sublocade injection. I received my first shot on June 2, 2025. However, when July came, I noticed there were no upcoming appointments scheduled in the system. After many calls, I was told I had been discharged again--this time for "not attending counseling"--despite the fact that I had made multiple documented attempts to address my counselor concerns. Incident #3 - Re-Intake and Denial of Sublocade (June-August 2025) After speaking with a supervisor, I was told I could restart services quickly and resume my Sublocade treatment. I was scheduled for an intake on June 25, 2025, and was assured I would be able to receive my injection. However, at that appointment I did not receive the medication, and the next available date offered was in August--two full months later. This delay meant I would be without medication long enough to go into withdrawal, and I was also informed I would not be able to continue with Dr. Shenburger or the Sublocade injection at all, but would have to return to sublingual medication. Having already worked through the adjustment period and anxiety of switching to Sublocade, I found this unacceptable and harmful to my recovery stability. Conclusion Throughout my time at Crossroads, I have always taken my recovery seriously, complied with requirements, and built a positive rapport with my providers. The recent lack of communication, disregard for patient comfort and continuity of care, and abrupt discharges have caused significant emotional distress and jeopardized my recovery. I would like to sincerely thank Dr. Shenburger, as well as nurses Sabrina and Nicole, for their compassion, dedication, and professionalism. They made a meaningful difference in my treatment and recovery, and my concerns are in no way a reflection on their care. My issues lie entirely with the administrative and systemic failures that have repeatedly disrupted my treatment. I believe my case highlights a breakdown in communication, patient advocacy, and respect for those who are genuinely committed to treatment. I am requesting that Crossroads leadership review these incidents, take accountability for the lack of communication and follow-up, and implement changes to prevent this from happening to other patients. I have sent this too Crossroads as well but figured I would share my experiencea on here too for anyone else!

The staff and counselors are great and the place is clean and well kept and up too pareread more