This organization is an absolute nightmare. They have no idea what they are doing. Dr. Woo…read morerefuses to return calls after surgery; and the office/billing staff will hound you to pay a bill when they have not even mailed it. My mom unfortunately had a knee replacement through this terrible organization, and all I can say is AVOID!!!!

The best doctor, dr monaghan. the kindest nurses. matt scheduled my surgery and was also…read moreincredible. thank you all!

I am extremely disappointed with my recent experience with the CooperCare Alliance office in Cherry…read moreHill regarding medically necessary diabetic supplies. For over two weeks, I have been going back and forth between the pharmacy, my health insurance company, and the office simply trying to obtain my glucose test strips. Unfortunately, this is not a one-time issue -- this happens every time I need refills. I have made countless calls to the office, my insurance company, and the pharmacy. My pharmacist has also contacted the office directly and expressed frustration with the ongoing delays and lack of resolution. Multiple insurance representatives have contacted the office while I was on hold and repeatedly explained that a prior authorization was required. Each time, I was told the authorization would be submitted. One representative from the office, Kathleen, specifically informed me that the prior authorization had already been submitted and that the office was simply waiting for a response from the insurance company. However, after speaking again with my insurance company the following day, I was informed that no prior authorization had actually been submitted. This was extremely frustrating and concerning, especially after being told otherwise. Today, the same process happened again. A representative from my insurance company contacted the office while I was on hold and spoke with someone named Jackie, who was faxed the prior authorization form again because the office stated they did not have the forms that had previously been sent by several other insurance representatives. Unfortunately, this is the same thing I have been hearing since last week, yet the issue still remains unresolved. I even sent a formal email to Nichelle Edwards, Director of Clinical Practice, explaining the situation and the ongoing problems obtaining medically necessary diabetic supplies. As of today, I still have not received a response. No patient should have to repeatedly advocate for themselves and endure this level of confusion and delay just to obtain essential diabetic testing supplies needed to properly manage their health. Merena C

The cooper care alliance now has someone lie to you when you and tells you they are at whatever…read morelocation physically that you ask, and are actually sitting at home. I called to ask if I could come in early because I was already in jersey. First thing I asked was she physically at the location. She told me she was and that my doctor was booked up till 5. Come to find out at my phone appointment that my doctor and assistant were actually calling people since I had originally called to come in early. This same person then swore my doctor was booked for 3 months. I said it 3 times, and she still booked my appointment for only 1 month. Quite possibly the worst customer service I have ever experienced. If you enjoy and want the ability to call for fair customer service, THIS IS NOT THE PLACE YOU SHOULD BRING YOUR BUSINESS

Always a pleasant and positive experience. The office staff…read moreas well as the assistant and the doctor are always cheerful and knowledgeable.

My family & I have been with this Dr for the last 30 years. Dr Pearson is very attentive &…read morecompassionate. Takes his time to address concerns. If he can't solve your health issues, he will make recommendations . His office staff is fine & will take care of your needs. The woman that does the blood work is the best you will find.

Regarding this practice and specifically Dr. Parag Patel's staff:…read more 1) Called three times to follow up prescription refill to no avail. All went to voicemail. This is weight loss meds that should be administered weekly. We already missed one week 2) They will tell you to come back every 3 months or less for "follow up" checks. And of course, to maximize profit. 3) Bloodwork is done in their clinic which is convenient, but would charge additional for what is supposed to be 100% covered by insurance. 4) Will charge $30 for no-show, but will not send a single reminder either via text or email or call. And you can't dispute these charges. I wish I could also charge them for all the 'no-updates' and 'no-callbacks'. Already looking for a new Primary Doctor. Sigh.

I'm a RN with a Masters degree in Nursing and have been a patient of Dr. Shah for a number of years…read morenow. Dr. Shah is an excellent clinician and the practice is the best run office I've ever been to. Dr.'s Parag Patel and Jay Patel are just as good, so if you're looking for a Primary Care Physician I highly recommend any one at Elmwood Family Physicians.

Penn has a great reputation for a reason…read more Today I saw Dr, Guggenheim for a concerning matter. He was so pleasant, positive, and definitely put my worrisome mind at ease. I now have a battery of labs to get and return for a follow-up visit. Hands in prayer ... I found Penn's overall staff to be kind, courteous, and proficient. The building was big and sunny; its sections are designated by colors, which is nice.

Although I wish they had an internist on their staff, the Cherry Hill location of the University of…read morePennsylvania medical system is a game changer for us Jersey folks who need excellent medical care.