My AC stopped working and Aaron was the technician who came to fix it earlier today. He was here on…read moretime and it took him less than an hour to identify and fix the problem. Aaron also went above and beyond what was expected! He was kind, helpful and professional. If you use Crosswinds for your AC issues, I strongly recommend that you request Aaron as your technician!

There are ways to deal with issues but when the show no PROFESSIONALISM, there is a HUGE PROBLEM…read more After a split-unit install for my workshop and sloppy install work, the unit has presented some issues after not supplying cold AC. First there is a service fee to come out to premises, which is understandable but what is not is the lack of communication from management after 3 weeks of nothing but dead air after the new tech found yet another issue with the unit that was not found when previous tech was on site after the new install. Been trying to get a resolution on this matter and keep on getting nothing from anyone. While their customer service may be OK on certain aspects, their management and ownership lacks a single ounce of Customer Service Values. I'm sure if it was me having to service their issue they would be trying to get answers as-well. Not sure what Value they bring to table when I have a non-working unit affecting my workshop and they don't seem to care about it. Guess they are not a "Reliable" as their name calls for. Let's see what the new chapter unveils...

Communication was excellent- Professional- informative- on time- hardworking- did a fabulous job…read morecleaning our HVAC and dryer vents- HIGHLY recommend! Thank you Mark for all of your hard work and big shout out to your wife too for following up with valuable information re Hvac-

Beach Breeze doesn't just clean carpet! They came to my house spur of the moment to clean it and…read moreget it ready for the next tenant. They made everything spotless, even the 20 year old oven that hadn't been cleaned for 5 years! My landlord was very happy and so were we! I highly recommend them to anyone looking for any type of home cleaning!

A Disappointing and Unprofessional Experience I recently…read morescheduled a routine maintenance service with All Comfort through their website, selecting March 20th as the appointment date. Shortly after submitting the request, I received a call from the owner, which I initially took as a positive sign of customer service. I explained that my unit was not cooling as efficiently as before and likely needed cleaning, servicing, and possibly some refrigerant. They offered to come out immediately, which I accepted. Upon arrival, the technician made immediate comments about the unit's rust and age before even inspecting it. While the unit is 10 years old, it is a Bryant system designed to last between 15 and 20 years. While I expected the possibility of some repairs, what transpired next was extremely concerning. Misleading Pricing & Sales Tactics The owner informed me that adding refrigerant would cost $130, which I approved. Later, the technician stated he had added 5 pounds of refrigerant, and I soon received another call from the owner stating that the total cost was $600. It turned out that the charge was $130 per pound, a detail that was not made clear in the initial conversation. To make matters worse, I was then told that they would waive the $600 fee if I agreed to replace my unit for $7,000. The replacement unit they recommended was a RunTru 4-ton 15 SEER system, which, after a quick check, I found to be an entry-level system with questionable longevity. Given this, I requested additional quotes for higher-quality units, but I have yet to receive them. Questionable Payment Practices When it was time to pay, the owner told me he would write down my credit card information. This is a major PCI compliance violation, as no reputable business should be manually recording customer payment details. Instead, I requested an invoice so I could pay electronically. At around 3 PM, I received the invoice but had not paid it immediately, as I had work and family responsibilities. By 8 PM the same evening, the owner called me asking why I hadn't paid yet. While I understand timely payments are important, calling just five hours later--on the same day of service--felt excessive and unprofessional. Poor Technical Execution & Dismissive Attitude During the service, the technician encountered an issue while disconnecting the refrigerant line. A valve (possibly a ball valve) got stuck open, resulting in 10+ seconds of refrigerant leaking before he could reconnect the line. When I raised concerns, both the technician and the owner brushed it off as "not a problem", which did not inspire confidence. Additionally, despite this being a routine maintenance visit, the technician failed to clean the drain line, the inside unit, or perform any actual maintenance, which was the primary reason I had called them in the first place. Declining Service Quality & Ownership Concerns I have used this company for years and never had an issue before, but it is clear that something has changed. From what I have read in other reviews, it appears the previous owner may have retired, and the business has since deteriorated under new management. If true, it certainly explains the aggressive sales tactics, questionable pricing transparency, and overall unprofessionalism I experienced. Finally, after posting a review about my experience, the owner called me again. When I answered, I said "Hello" three times before he finally mumbled "Sorry" and hung up. Final Thoughts This company has gone from a reliable HVAC provider to a high-pressure sales operation with poor customer service and concerning business practices. Lack of pricing transparency ($130 was quoted but not disclosed as per pound). Attempted upsell on a low-quality system while waiving the refrigerant charge. Security and compliance concerns (writing down credit card details). Poor service execution (allowing refrigerant to leak and not performing actual maintenance). Unprofessional follow-up behavior (repeated calls about payment and a bizarre post-review call). I have paid the $600 invoice, but I will never use this company again. I strongly advise others to stay away and look elsewhere for HVAC services.

Been working with them for years They came over to do a…read moremaintence to personal and rental unit they stated that my both my capacitors are not work 100% My personal unit should be okay for a year or so My rental unit should be replaced They said although they don't believe it's under Warrenty they will not charge for the part but they need to charge me $175 for labor I tried to reason with them thinking it would take 15 minutes and that's $700 an hour Turns out the $20 part was on the truck and it took 5 minutes to replace that $2,100 an hour They refused to bill me and demanded cash or credit card on the spot Since it's a commercial unit I said they need to bill me so I can pay them thru the checking account and they said that that was unacceptable They said no problem they will remove the part And asked me not to call them again Meanwhile I believe they owe me one more maintence in 6 months Guess I'll be looking for another small local Havc maintenance company How sad I really like working with a small family business

This is the 4th time we have had Scotty's Carpet Care clean our floors and air ducts. They ALWAYS…read moredo such a fantastic job, protect our furniture, and leave our home better than they found it. They are very professional and offer great tips to keep our home looking great. We definitely recommend SCC!

We have used him several times and he always does a great job. Very thorough and versatile in what…read morehe can clean.

Upstairs unit went out Thursday evening. Neighbor recommended Hartwick. Received callback…read morepromptly Friday morning. Tech would be coming 2-6 p.m. Arrived 2:05. Issue diagnosed and repaired promptly. Second unit serviced and elelectrical box replaced. Probably less than an hour. Aaron was terrific. Called an hour ahead to let us know he was on his way. Very pleasant, knowledgeable and efficient. Said he had 16 years experience. Gave advice on maintenance of units. Highly recommend! Vic and Sandy Steed.

Hartwick was spot-on right from the beginning. I requested a quote on their website and within a…read morefew minutes, they responded right back. We scheduled for an estimate and the technician came right out within the time frame they indicated. The technician was very friendly and professional. He gave us a good price so we scheduled to have them install the new system. They came out right at 8:00 as they promised and went right to work. They worked from 8 AM until 5PM in the sweltering heat and didn't stop until we had a nice cool house again. The service also included two free system maintenance visits. I will recommend them to everybody from now on.

I needed help with a clogged condenser, which was causing my AC to turn on and off at random. I…read moretypically can get the system booted with a shop vac, but this time the clog was too great. I called our regular provider, Jenkins, and got an answering service. They couldnt tell me if anyone was available to come today or tomorrow, but could take my message down. Then I looked up FL Air Flow Heating & Air and called them. An employee answered, followed up by text for my information and had someone at my house 4 hrs later. The team were polite, quickly applied pressure to push out the clog, and were gone in a matter of 15min or so. Price seemed fair for emergency service. I still haven't heard back from Jenkins, so I think I found my new provider.

Great service and a great price, Showed up on time and finished the job ahead of schedule. More…read moreimpressive - Aldi did not try to upsell me something I did not need (unlike some other companies I contacted). Direct and to the point, no BS here. The crew was polite, professional and respectful of both people and property. I will be hiring them for my maintenance as well. Call them if you need A/C help!

We called on a Sunday around 1130 after the air went out and they were able to come out within a…read morefew hours. Stephen was here, quickly diagnosed the problem and explained the cost and options for their maintenance packages. He was able to fix the problem, give everything a tune up, and get us back to cool air quickly, honestly, and fairly. Great customer service from the time we called all the way through! Glad we have them available for any future needs!!

Total Comfort is the way to go. Trustworthy, Reasonable, responsible reliable, responsive, and…read morefriendly. no excuses.