I had a frustrating and concerning experience with this clinic due to repeated communication errors and poor coordination. Despite having a confirmed appointment, I received multiple conflicting messages and reminders to rebook, even after attending my visit and requesting corrections several times. There also appeared to be a serious patient identification and privacy issue, as an elderly non-patient was contacted in error and caused unnecessary distress. These concerns were acknowledged by staff but not effectively resolved, as the problems continued. In addition, appointment management was poor--I was asked to come earlier but still waited over two hours, resulting in inconvenience and extra costs. Overall, the experience raised concerns about the clinic's communication systems, record accuracy, and respect for patient time. read more

I literally downloaded yelp solely to leave this review because my experience with specifically Dr. Azer has been absolutely unacceptable. I suffer from dysmenorrhea and have hospitalization worthy menstrual pain. The only treatment accessible to me is birth control, specifically an IUD, which I have been trying to be given for over a year now. I was initially convinced by Dr. Azer to try the patch for a few months, a method I've never previously heard of and hadn't researched or was given time to think about, and had a horrible experience with it as the extra hormones had a negative effect on my body because I was 17 at the time. When I decided to come off of it, he continued to re-ask me every single time I saw him if I was sure I didn't want to go on the patch, and every time I reminded him of the effects it had on me. I wasn't even made aware I had the option to purchase a sedative to ease the pain when they administered the IUD. My body went into shock, and they discontinued the process and rescheduled me with a prescription to get the sedative. I had nobody to pick me up, since I was told it would "only be a pinch", and had to take the bus for an hour and a half alone, in pain and tears. Obviously I needed a little bit more time before I went back, so the prescription for the sedative expired and just today I had gone back to re-issue that prescription and ask for a female doctor to administer it instead because again, I was 17 years old and wasn't told I would have to reschedule for a female doctor if I asked day-of. He had told me that I would need to book yet another appointment with that female doctor to have my prescription for my sedative issued to me. I could not believe they made me wait an entire hour in the waiting room for a signature on paper that they would still end up refusing me, so I asked him to confirm that he was not giving me anything, and you know what? Maybe it was the way I said it, because he completely dismissed me and left the room. I followed, at this point kind of irritated and confronted him for dismissing me and he just kept on walking, entirely ignoring me. Now see, when my father was at a few of the appointments, all I will say is it went very differently. I am nowhere near an idiot. I am currently a 3.7 gpa student and studying to take psychology in university so that I can research the neurological differences between males and females. But the staff at this clinic treated me like I was some silly oblivious girl every time I had gone to one of the appointments myself. I will absolutely NEVER be revisiting this clinic, and believe Dr. Azer should NOT be a gynaecologist for minors. His treatment of young girls when alone is disgusting. My mother also later told me in the past he suggested she have her ovaries burned off instead of administering her an IUD, so theres that too. The wait times suck, the staff is rude, -100/10 experience. read more

My appointment today was for 9:00am and it was my first time there. As I arrive in the parking lot 10 minutes early for my appointment, there is no signage on the outside of the building to let me know where the entrance to the Links Clinic is. I drive around the building confused and frustrated and finally park. I attempt to call the office to ask if I was in the right place, only to reach numerous automated options and then be placed on hold. Time was ticking and I needed to pay for parking and get in there, so I finally hung up without getting through. I got out my car and scanned the QR code on the parking sign and the app wasn't working. Another gentleman on the other side of the sign was experiencing the same issue and we were both frustrated. My parking finally went through however, but it was not the $2.75 I was told. I was charged $6.56. I went into the building and there was almost no signage. I finally found the clinic as the was a small handwritten sign on a stand at the door of the clinic. I go to what appears to be a receptionist, worried and stressed, as it is now 9:07. She advises me that Dr. Azer's receptionist is up at the end and points me there. She then lets me know that they may make me reschedule as I am late. Exasperated, I share with her that I had arrived early and what I had experienced outside. Given that, she said they may make an exception. I go to the desk of Dr. Azer's receptionist. She is nowhere to be seen. Another receptionist watches me stand there as time ticks away and says she will go and let her know I am there. His receptionaist finally comes out after making me wait close to 5 minutes and advises me I will need to rebook and they have a policy that if you are 10 minutes late, you must rebook. I explain what happened and she informs me that the parking lot company is not their responsibility and I will still need to rebook. As I attemtped to say that I had arrived early and felt I had done my part and that I felt they should be able to consider making an exception. She cut me off very rudely and said "Don't argue with me!" I asked to see the manager. I was told to have a seat and wait as she was busy, which of course took up even more time. By the time the manager came to see me and took me in her office, we were now at over 20 minutes past the hour. The manager was empathetic but said that it was unfortunately out of her hands as Dr. Azer is very busy and has a black and white no exception policy when people are 10 minutes late (actually, despite everything, I was not 10 minutes late as I arrived at the reception desk at 9:07 but was left standing). The manager was kind enough to reimburse me my parking cost. I told her I would reschedule my appointment elsewhere as I did not wish to see a doctor who has no interest in being empathetic and not listening to his patients. Not that it will make any difference to him, but at least I can choose to deal somewhere where I am respected. I believe the worst of the entire experience was the really unhappy, abusive receptionist at his front desk. I do hope her life gets better. I think she needs a great big hug because she is absolutely miserable. read more

I was there twice in the last 2 weeks they were all very nice. The nurse welcomed me and made me feel good. The Dr. Was amazing. He gave me all my options and gave me some time to think about it. I went back this week and he ensured that i did look into my options and advised me that he would finish my preop and sent me up to do my operation. The nurse made sure to clearly explain what I need to do before my surgery read more

15Apr19.....Its been certainly long enough since this clinic moved from 111A / 119 St to their Oliver Square location. It would be very beneficial if they were to update their vital statistics in the internet to allow patients to find out their actual location and allow enough room in their phone system to leave a message. Hearing a recording saying ' that the message box is full ' just does not cut it in today's day and age. read more

Honestly the clinic is nice and clean and the doctor I see is wonderful. The whole problem with this clinic and why I am giving it one star is because of the reception. The receptionist staff always make you wait on hold even if they are available to take your call ( I have observed them doing this from the waiting area). They ask your information, stick you on hold yet again and then usually have to ask the same questions all over again once they get back to your call. They are not friendly at all, the one I had today was actually mean on the phone threatening to hang up on me because I got frustrated with how she put me on hold, then asked me all the same questions over again.I would say HUGE abuse of authority. Something with reception HAS to change. read more

Family Doctor moved to this clinic. I cannot say that I am happy about having to pay for parking. I am so not impressed with the nurse that I dealt with. Since when does a patient get turned into a second class citizen and go-to-boy. The receptionist did not "Arrive" me. Not my problem the female receptionist is not doing the job she is getting paid to do. The arrogant nurse with a huge superiority mentality basically commanded me to go back to reception and tell the receptionist that she needs to "arrive" me before she can get me in. What the hell!!! I told the receptionist that I have been turned into the nurses go to boy and I am not happy about it. Once inside the room the arrogance of the nurse continued. That was until it finally dawned on her that she had treated a male patient like a automatic slave / go-to-boy by telling me to go back to reception. She then refused to take any accountability for her behavior by running off to find her manager. Oh and yes, when I left the examination room, I did see you two standing there behind the desk and I heard you say to the other person, "There he is there." I hope the manager reprimanded you for your conduct towards a male patient. Is there something wrong with her legs that she can't walk over to reception. Is there something wrong with her phone that she cannot call up reception. Why treat a male patient like he is somehow subservient to you? What is with this mentality that you somehow think you can tell a man what to do, just because you are a female nurse somehow authorities you to treat me in this fashion. The computer issues your business is experiencing are not my concern. That is an internal issue. I really wish my Doctor would move out of this clinic... It might just be easier to find another doctor... One where the nurses do not treat male patients like they are subservient slave/ go-to-boys. read more

I have been a patient here for many years now. The facility is phenomenal. You don't have to leave it for much of anything. There is a lab, x-ray, dentist, pharmacy, optometrist, chiropractor and accupuncture all available under the same roof. The links clinic has several family doctors and general practitioners to choose from. There are a handful of specialists available as well. You usually won't get sent outside of the building for much. The clinic is efficient. I usually haven't had to wait longer than about half an hour. They are great about getting back to you regarding test results. Pay parking is available at a reasonable $1/hr and there is plenty of it. The only reason I won't give it the full five stars are the hours. The clinic is only open from 8:30am to 5pm daily. They don't have any late night appointments or weekends. This has always made it difficult for me because I need to miss work to make an appointment. read more

I was a patient with a doctor here from the moment I was born until about two years ago. The reception staff has gone downhill, the nurse at the doctors desk is rude, unkind and impatient. She had forgotten we are not just chart numbers we are actual people. The doctor himself decides so quickly what is wrong with you and doesn't leave room for any other answers, leaving my mom in critical care after something she had complained about for months that he had dismissed. We wont be returning. read more

I have been a patient here literally my whole life and I can't get in to my doctor without a four month wait anymore. I call first thing in the morning for a same day appointment at 8:28, the phones are still off so I just keep redialling until they're on at 8:29 and find out all four same day appointments were taken "with the first four phone calls" how did four phone calls get through before mine when the phones were off??? Calls are SUPPOSED to be answered in the order they're received, they are definitely not. Load of crap! read more

This is a huge clinic. I take my elderly aunt there on a regular basis and the feeling I get from reception, the nurse and doctor is that they could care less. It is very difficult to get an appointment for an emergent issues within a reasonable time frame. Also when booking regular appointments (like prescription renewal) I have been told by reception that the don't have the doctor's schedule and could I please call back in a couple of weeks. They also charge for extra paperwork and keep you waiting for it. Parking is pricey too (watch as they have parking attendants who will ticket you). I am currently looking for a new doctor for my aunt. read more

I love this medical centre! They're every efficient and respectful of your time as well as theirs! They are vey prompt; which is unusual from other larger clinics. I have seen Dr. Leyland and find both him and his nurse incredible. read more

My family doctor practices out of this clinic, and I really wish she would move. First of all, it's a huge clinic....there is one large waiting area, with several reception counters all the way around the space. Each counter has a nurse for a group of 2-3 doctors. There are about 15 counters...do the math. Patients check in an the main reception area when you first walk in and then the "not-so-friendly" staff give you a slip with your appt time, contact details and a sheet to list the two issues you are allowed to discuss with the MD that appt. You are then directed to a reception counter where you check in again with the nurse, if anyone is even there. Again, not met with friendliness. You then sit in a waiting area with everyone else waiting for one of the 30 some odd docs, which can be a lot of people. And, for my doc, I often wait 30 min to an hour, or more for my appt. So, all in all, I feel like a cow been herded. Definitely not a pleasant experience. I tolerate this place, because I really like my doc, and it's next to impossible to even get into a new family doctor in this city. read more

I have been going to the links clinic since the 1970's when it was still over on 124 st and 109 Ave. Links clinic made their new location in the 1990's and it seems to work really well. Every time I call for an appointment they get me in quite quickly (sometimes the same day if my doctor has an opening). When I have an appointment I never have to wait as they are quite organized and get me in at my allotted time. My doctor (Dr. Karnik) is professional, and extremely knowledgeable. I trust him completely. I have had extremely positive experiences with this clinic in general. I have no complaints whatsoever. read more

I love the Links Clinic! It has pretty much everything I could need in one building, from the family doctors, a plethora of labs, pharmacy, eye care centre, hearing centre.... the list really goes on. Sometimes there's a bit of a wait to see my doctor, but if a last minute emergency comes up the nurses will always try to find a spot to fit you in (which leads to the aforementioned wait times), or they can see if a different doctor in the clinic has time to see you if you are comfortable with that. I sincerely hope my doctor does not move out of Links, it's so convenient :) read more