My agent was highly focused on finding a house for me, but had NO interest at all in helping me…read morefind the RIGHT house which would be my home. He offered persuasive financial advice on price range (Pay cash in full! No mortgage! Live free and clear!) BUT then showed and glowed over a house built by a notoriously shoddy local builder (other agents have said they do not even show Poff built money pits to their clients). He then engaged on my behalf a an inspector whose company is owned by the shoddy builder's family so of course he didn't identify the problems. Seller knew of house's problems, likely the seller's agent too as they were obvious to a pro. In retrospect Long & Foster agent and HIS inspector had to have known too, it was all expedited to who's benefit? Not mine. My agent was very friendly, but provided no guidance as to where in the area to live, providing no useful guidance for relocation based on his supposed knowledge of the area. His goal was get this small annoyance of a sale over and done with. Having lived in the home for almost a year, I am unhappy with the area and the lies of omission in working with me. If you are under $500,000 don't choose...we're an annoyance to this "highly educated" real estate sales man who literally told me dozens of times how highly educated is is, yet there he is, no different than a used car salesman drooling for commission at any cost. DO NOT USE.

Ryan McCollum was our agent and we cannot say enough about all the great services he provided to…read moreus. He is extremely professional and patient. He took the time and assisted us with finding a home. When he was not available, he had Kerry Gillespie cover for him. Kerry was also great and very helpful. It is always difficult when you have to tour, review and plan to buy a home, but Ryan covered all our needs. We highly recommend working with this wonderful, dedicated young man.

We applied after several staff members told my daughter that she should sign the lease and it's…read moreeasy to get a one month extension at the end! After weeks of slow correspondence we found out that's not an option! Get everything in writing before you pay the application fee! We will write again if they don't refund that after misleading us for weeks.

DO NOT LIVE HERE! This place was, without a doubt, the worst place I've ever lived in, and I…read morestrongly advise against living here! There are far better living options in Blacksburg, and the rent here is quite high considering what you get in return. The apartment itself was not up to par - it had what looked like 15-year-old carpets, outdated appliances, and walls that were far from clean. If you don't have your own washer and dryer, you'll be paying $2 for each wash and another $2 to dry your clothes, but be prepared for your clothes not to be fully dried. These machines are terrible. The deck was in a filthy condition when I moved in, and during my two years here while attending graduate school, the apartment building I was in experienced three fires. One of these fires was caused by my dishwasher suddenly bursting into flames, forcing me to evacuate myself and my cat. I was relocated to a model apartment for two days due to this incident, which was clearly caused by old appliances. After my fire, maintenance did an extremely poor job cleaning and left cracks in my counter and near my wall. I ended up spending an additional week cleaning myself. Sound insulation is practically non-existent in these apartments, meaning you'll hear everything happening below and above you. Additionally, the landscaping and exterior of the apartments are poorly maintained, often resulting in many bugs and spiderwebs right outside your door. The only reason I endured this place for the full two years was because I had great neighbors who shared in our collective suffering. When I moved out, I left the apartment cleaner than it was when I received it. However, my security deposit was mailed to me 10 days late, which is in violation of Virginia Law, and they made deductions because they claimed I left a light bulb somewhere. I showed them a video of my spotless apartment, but they were unresponsive and dismissive of my concerns regarding the late check and my well-maintained home. Maintenance was consistently slow in responding to even the simplest requests. The assistant property manager, Cheyenne, was unhelpful (honestly useless) and ineffectual in addressing any of the issues I encountered. The property manager is ok except for the fact that the property is not well managed. DO NOT LIVE HERE!

My daughter and her roommates rented on Lunch Pail Lane in Blackburg. It is a beautiful townhome…read morein a great location for a Hokie. However, they charged EACH girl $175 in cleaning fee (that's $700!) to CLEAN (not paint or for any repairs) the apartment when they left. We had also paid for someone to come in and clean it and had asked for them to inspect it to prevent the fees, but they denied our request and then went ahead and charged them anyway. I have filed 5, yes 5, inquiries asking for photos to justify the fees, with no response at all. I honestly feel they charge every resident these fees and just hope the renters will give up. Of our $400 deposits per girl ($1600 total) , we got only $200 back per student ($800 total). They are ripping off these kids. The question is how far would a parent go for $200 - I guess they know it isn't far enough for them to stop doing it. Sucks to do that to students.

If I could give negative stars I would. I started using Granite to manage my property 4 years ago…read more Pointe West bought them out about 2 years ago. Everything was fine until this past year. Suddenly and without any notice PW started taking money from my owners account when they billed the renter for something then reimbursed the owners account when the renter paid. This came to my attention when they charged a renter who terminated their lease a month early an entire months rent for the privilege. The renter never paid the fee but PW doesn't care because they charged me for it so now I am out a months rent. This is on top of the fact that they never told me the renter terminated the lease or that they were charged the fee. They just took it out of my account. Now I am being charged $1200 labor charge for a leak that was fixed with $100 of materials. When I asked for receipts for what was paid they told me no. Since the rent goes through them I have no options. I am terminating my contract with them.