The woman handling customer service is rude; she hangs up the phone when she can't clarify…read morequestions about their exorbitant prices. They get into your vehicle without authorization and drive it. This company is a total price scam and completely unprofessional in every way. My company has never put anyone behind the wheel without a CDL, and our trucks are never out of service; unfortunately, the driver couldn't communicate in English with the officer, and without justification, they called a tow truck. The tow truck couldn't handle the vehicle--I still don't get it; maybe their machinery lacks the power to move such high-end vehicles, haha--so they drove the car away without permission, creating a huge risk of an accident since they aren't authorized under my insurance policy to drive it. If an accident had occurred due to their irresponsible, unauthorized driving, it would have been a disaster. The vehicle was parked at a truck stop, not blocking traffic, and the paperwork was in order. How could they call a tow truck to take it to their yard when the poor tow truck couldn't even handle the vehicle? Just because this company wants to make money, they hooked my vehicle up without my permission and then charged me nearly $4,000 for three hours--haha, it's incredible how dirty they play. I asked for explanations, and they even charged me for the diesel they supposedly used--but that fuel came from *my* truck, man, haha. THERE ARE MANY BETTER, MORE PROFESSIONAL COMPANIES; don't go to this one--they are terrible.
