For three years I have had difficulty getting my antidepressant, Viibryd, refilled. The pharmacy always told me they were waiting on a form from my doctor, Lindsay Davel, and the response from the office staff was, "We never received a form", and they never followed through. I do believe United Healthcare was the root of the problem continuously demanding authorizations instead of just once a year, which was more work for my doctor and office staff. I was told Viibryd is very expensive.
Every time I had to go without a refill meant I had to go cold-turkey off Viibryd. As with most medications one of the warnings is to never suddenly stop taking the medication. But, I've had to do this numerous times and the side effects were horrible; I felt like I was losing my mind. I could not function, was in bed for days, and my depression increased 100 fold. I called Lindsay Davel's office many times to communicate that it's "really, really bad" when I miss even a single dose. No one cared and I was never allowed to speak with Lindsay. (Lindsay later told me that she doesn't communicate with her patients unless it's an office visit).
I had an annual appointment with Lindsay in 2022 via Skype. Again, I told her the difficulty I've been experiencing getting the Viibryd refilled in a timely manner. I eventually broke down, sobbing telling her how my daughter called the police to do a safety check on me because I admitted to standing on a stool in my basement with a rope around my neck. Lindsay's response was to suggest I try a different doctor since I'm having problems with getting my refill through her office. When you're suffering from depression, it's incredibly difficult to search for a new provider knowing you have to start all over again, besides you never get an immediate appointment. In a stupor, I said I would think about it.
Shortly after the appointment, I was again having difficulty getting a refill, so I messaged her. Her response to me (via her nurse) was, "Since I had voluntarily left her care she couldn't help me", "Sorry if this causes any inconvenience" and "Have a good weekend." She didn't even care enough to supply me with one more bottle of Viibryd to tide me over. I could have cut the pills in half, for some reprieve, until I found a more competent replacement. I was beyond devastated. I felt so betrayed. Clearly, Lindsay had zero concern for my life; she didn't want to be bothered.
Lindsay should find another profession. She's lazy and only focuses on her list of 1-10 questions. Sometimes I would respond with 1, and sometimes 10, and her response was nothing; just a checkmark.
During one visit I told her about my bad living situation, and that I was afraid I would end up homeless. During this same visit Lindsay told me all about the new house she was building. read more
