TLDR Great selection, fantastic prices, and exceptional service--highly recommend!…read more This jewelry store is a true hidden gem! I felt welcomed the moment I walked in. The staff is so knowledgeable, taking time to understand what I was looking for and offering helpful suggestions without being pushy. They have a huge selection, with pieces for all styles and budgets. One of the best things about this store is the prices! I was amazed at the quality and beauty of the jewelry at such reasonable prices. You really get incredible value here without sacrificing style or quality. If you're looking for high-quality jewelry, fantastic prices, and customer service that truly cares, this is the place to go!

I brought engagement ring for cleaning. The jeweler told me I needed new tips and prong I don't…read morewanna send them a picture of my ring. Should I send a picture on it before I lose the diamond. they fixed and ring like it was brand new. I highly recommend this jeweler..

Very quick and helpful service for a shoe emergency! Would recommend for anyone in a pinch!read more

The guy who answers the phone is very rude! I will not becoming here to get my items repaired.read more

I went to the store to have a small repair the owner herself denise helped me she was so kind and…read morethe store was so welcoming she fixed it in a dash herself.very kind and the store had beautiful quality items.thank you denise your a doll i give you 10 stars:)

You have to go to Unicorn for all your jewelry purchases. Wonderful staff, amazing items. Staff…read moreis so helpful and knowledgeable. I purchased my and my husband's wedding bands. Great selections and owner will work with you for custom designs. GO NOW!!! They are having a summer sale where you can spin a wheel for discounts!!! Supper fun and great prices. I love love love this store!

Avoid Ralph at All Costs - Incompetent and Dishonest…read more I'm writing this from the courthouse where I've just filed a lawsuit against Ralph. That alone should tell you everything you need to know. I brought my father's watch to Ralph for a simple gasket replacement. It's a diving watch he wore while serving in the military, and I'm heading to Ukraine to serve myself--I wanted to wear the watch in his honor. I chose Ralph because of the many glowing reviews online. Big mistake. The first red flag was the overwhelming smell of marijuana in his shop. I dismissed it at the time, thinking maybe it helped him focus on delicate work. I couldn't have been more wrong. When I first brought the watch in, it was functioning well--just running about a minute slow each day. All I asked was for Ralph to replace two gaskets. We agreed on $200, which was all I could afford as I won't be working for the next six months during service in Ukraine. For such a basic job, it was a fair price. A day later, I called to ask if he could look into the cost of a new crystal. After not hearing back for a couple of days, I followed up--only to be told he had already replaced the crystal for $150 without my consent. When I told him I wouldn't have agreed to that, he flew into a rage, yelling about how he wasn't making enough on the job. It became clear to me he may have serious issues, possibly substance-related. When I finally went to pick up the watch, the bezel no longer turned. Ralph claimed I had damaged it myself, which I hadn't. Then I noticed the self-winding mechanism wasn't working. He insisted it was fine, despite clear evidence to the contrary. It was rubbing against the back plate. I stormed out taking my watch, but later returned, hoping he would take responsibility. After more yelling and resistance, he begrudgingly agreed to take another look. Weeks passed. My departure date for Ukraine got closer. Today, 2 days day before I leave, Ralph texts to say the watch is ready. I go in--and unbelievably, it's in worse condition than before. The winding mechanism is not working as it should. The bezel now turns, but it could easily be roomed with a thumbnail. I walked out refusing to pay. This time, he followed me outside, becoming aggressive. I told him I would see him in court. Later that day, I went to another, far more competent watch repair professional. He opened the case and immediately found the issue: the movement wasn't seated properly, and the retaining ring was missing. I know that was there when I gave it to him because I open the watch myself to see what gaskets were needed. Without it, the entire mechanism is unstable. If a replacement can be found, the watch might be salvageable. But it's an older model, and chances are slim. This isn't just a watch--it's a deeply sentimental piece of my family's history. And it's also quite valuable. Ralph, if you're reading this: You know exactly what happened. That retaining ring didn't vanish on its own. It's either still in your shop or you carelessly threw it away. I don't forget things like this, and I'm not letting it go. Ever. To anyone considering trusting him with something valuable: Don't. The reviews are misleading. My experience was a disaster, and now I'm left with a broken watch and a legal battle just days before leaving. Also, take a moment to read the negative reviews--those are the accurate ones. Many people have had experiences similar to mine. And look at his responses: full of excuses, never accountability. He clearly lacks the ability to take personal responsibility. Pathetic. Take a look at the photo I've attached. You can see at nine and 10 o'clock the space between the watch face and the case itself.

I dropped off my Panerai and Omega for polishing on Thursday and received a call on Monday that…read morethey were ready for pickup. Both watches were restored to mint condition-- the Omega had significant scratches and the Panerai had a ding, all of which were flawlessly repaired (check attached pictures). Excellent service at a reasonable price. Highly recommended.

Jocelyn !!!! What can i say except I am so grateful she answered the Phone; I was in New York for…read moreChristmas and completing some last minute shopping with my 19-year-old Granddaughter, we brought a ring and was provided some misinformation. After speaking with 2 Stores and Customer service. Jocelyn, Listened to my issue,and resolved it with no hesitation. My Granddaughter, needs the ring we brought resized, she lives in The Bronx and I live in North Carolina. However now my Granddaughter can go into any Kay store and get the assistance she needed. We need more Jocelyn's in this world. I am singing her praises!!!! If you go to Green Acres Mall look for Jocelyn she will help you

Destiny from Green acres store gave the best customer service , attention to my concerns was at the…read morehighest level ,The merchandise industry needs that personal old school respect for their customer and Destiny cares and she took time and was patient , Found all the information about my watch repair Thanks Destiny!!

I have been a patron of this business for many years and I can't say enough good things about it…read more Andy and the staff are great at helping you to find exactly what you're looking for whether it's a piece for yourself or a special gift. The pieces are very unique and really beautiful and the prices are reasonable. In addition, Andy has made several custom pieces for me through the years and they all came out perfectly. The customer service here is absolutely top shelf! I highly recommend this business.

Amazing Jewelry store! The owner and staff go above and beyond to help you offering you their…read moreundivided attention. Great selection and reasonable pricing. Highly recommend

From start to finish, the customer care experience at Quick Jewelry Repairs was first rate!…read more The enamel repair ion my ring is perfect! This company has earned my respect and future business!

I've used QJR before, so I returned to have additional pieces repaired. I scheduled an appointment,…read moreso my arrival was no surprise. The young lady who did the intake knew so little about jewelry repair, and didn't ask the proper questions. I was also told that I had to have a customized piece for an earring replacement. This was after I mentioned that any sort of replacement piece would do. I left QJR with all my jewelry, deciding to go somewhere else. I did go somewhere else, and for now, I can tell you the other jeweler replaced my missing earring piece for free! (As it should be, the replacement piece is probably worth .10 cents wholesale). If the owner is reading these comments, please train your staff. I had business to give you and walked out.

years ago my Mom brought them a earring from her great 3x grandmother... she only had the one... it…read morewas unique and beautiful ... and asked if they could make another to match... they made another one and you could not tell them a part.... My Mom ha passed away and now those earring have passed down and along with the earrings goes the story of the reproduction that allowed for this prided possession To pass from one generation to the next... Thankyou so very much from the Volkmann/Hinck/Meentzen/Altadonna generations..

Amazing service w exceptional person attention to details in getting my family a professional…read moreJewelry appraisal, resize my wedding band when it got a little snug and replaced batteries on expensive watched.

I am big on customer service and thia place continues to fail me time and time again…read more I used to get most of my Alex and Ani from Major Jewelers but then they switched to Markens. Major had great employees who took the time to assist you and did so professionally. They knew me by name. I waited for things to get better before doing this review but every time I've visited Markens I end up being assisted by the same young lady with the nastiest attitude. I will edit this when I find my receipt and get her name. She appears to be Guyanese or Trinidadian. On this particular occasion I was looking for a bracelet to give a Social Worker at my school as a gift. I asked for a couple that reflected on the tasks of a Social Worker. Most of them they didn't have which was irritating because I had called before and was told they had them. After asking her to see the cards I could tell she was getting frustrated and her comment to me was "do you know anything about Alex and Ani"? It wasn't just what she said but how. Before I could answer she quickly said "Do you own any of them "? Mine you on my arm on that particular day I had about 6 of the 15 I own. She walked away to speak with someone else and I had it. I made a decision to purchase a knot bracelet , paid and left. I will never patronize them again. Happy that Roosevelt Field now has the Alex and Ani store that I can go to or Bloomingdales. I refuse to be disrespected where I'm spending my money.

They receive and extra star for carrying pandora. I was so about to drive all the way to Roosevelt…read morefield and I was so happy I didn't have to. The employees greeted us as we walked in and they were super helpful. I needed to get my ring resized and they informed us that the jeweler is in on Saturdays and Wednesdays. Which is okay. They let me leave my ring with them and I don't have to pay until I pick it up of course. Moving on from there, they have an awesome Pandora display and are all super knowledgeable about the charms and the different things you can do with it. They were so helpful. We got a total of three bracelets and the price wasn't too bad. Now I don't think they deviate from the regular Pandora pricing but they were really helpful with making charm suggestions and showing us all of our options. Warranty and cleaning if we just walk in. They were so great. Really glad I came in here and this may be my go to jewelry spot. Definitely one of the best in green acres.