I ordered a sewing machine from this merchant on December 26. Shortly after placing my order and before the store opened for business the following day I contacted them to cancel the order as I learned of an issue affecting my finances. After explaining this to them they proceeded to take the payment for the machine. What followed was three plus weeks of trying to be refunded for a payment they processed knowing the order was cancelled. The refund had to be issued twice as the first one was cancelled the very last day of the approval window without notice or explanation. The second refund was submitted four days after they said it would be done and again required the maximum number of business days to clear because it was sent as an e-cheque. After the initial contact with them to explain my need to cancel my queries were met with wordless screenshots from PayPal indicating a refund was pending. This company's website features its positive reviews prominently however their customers service in my case was horrible unprofessional and their ethics are questionable at a minimum. read more

As a customer I was treated very poorly and I will not return. The owners made me feel very unwelcome. Even with spending thousands of dollars in the store. read more

I wanted to take a moment to say a huge thank you to Rhonda for taking the time to thoroughly explain the ins and outs of both of my sewing machines. She went as far as changing my needles,running a few test stitches and explaining all the different dials. For someone just getting in to sewing this makes me feel way more confident to tackle my next project. Thanks for an amazing customer service experience, you made my day. You bet I'll be back. read more

I have been sewing for more than 30 years, and just moved to the Okanagan Valley. I thought I would stop in at Linda's Quilt Shoppe (West Kelowna location - July 20, 2013), and the sales person was rather condescending. I inquired about a pattern for a baby receiving blanket they had on display. The sales person said, "it is VERY expensive to make". I didn't ask how much it cost to make, I asked if there was a pattern for the displayed project. Was she assuming I couldn't afford to buy the supplies? I left there feeling like Vivian Ward in "Pretty Woman". Vivian Ward wanted to buy a dress, and the pompous sales person said, "It's VERY expensive". I won't be returning to the store for any of my sewing/quilting needs. Perhaps the sales personnel need a first class lesson in customer service. read more

No other shop would answer my email about sergers except for this place (including shops in Vancouver). I went in a week later telling them I've never owned a serger and I wanted one. They sat me down and didn't try to sell it, but taught me how to thread the serger and explained the differences between their basic models. It was a very educating 15 minutes. I walked out with my new serger and couldn't be happier. The store is large and well stocked. Unfortunately the fabric is typical of what you see in most quilt stores, it would be nice to see some different designs. Otherwise than that, it's a great store with very helpful staff. read more