There's so much to say about Hiep, but if I had to put it simply - he's the GOAT…read more
He has consistently exceeded our expectations, redefining what it means to be a truly exceptional agent. We had the honor of working with him two years ago when we purchased our beloved home. Back then, I told that he made us feel like we had a godfather looking out for us - though now I'd say more accurately, he is our godfather.
This review is about the journey of selling that same home - with Hiep once again by our side.
After settling into our dream home, life threw us some big surprises. My wife had the beautiful idea of starting a family, while I had a slightly crazier one - expanding our house. Life, in its usual unpredictable fashion, decided we should experience both at once.
We were fortunate to find a great architect and contractors. Everything seemed on track, until - like life often does - things got complicated. Our baby had some medical concerns during pregnancy, and my wife and I were in and out of hospitals multiple times a week. At the same time, our renovation ran into multiple setbacks, including accidents at the site, delayed milestones, and a forced move into temporary housing.
That's when Hiep stepped in and truly became our hero.
Despite the situation being well outside the scope of a real estate agent's role, Hiep came to our home without hesitation. He took the time to inspect the renovation progress and shared expert-level advice. Only later we learned that he was also going through important lifetime events during that time, but still put our needs in his priority. His deep knowledge of remodeling and construction was invaluable. He identified hidden issues that even our contractors hadn't flagged, explained the potential risks, outlined solutions, estimated costs, and helped us make informed, safe decisions. During one of the most stressful periods of our lives, Hiep gave us peace of mind that no AI or algorithm ever could.
A few months later, life called us again - my wife needed to return to her home country, and we made the difficult decision to sell our cherished house.
Thanks to Hiep's expertise and extensive network, the selling process was smooth and efficient. His team - including the incredible Ty and Vincent - stepped in to address details the original contractors had missed, ensuring the house passed inspection with flying colors. Their work was timely, meticulous, and essential. Hiep also had a keen eye for design and suggested some final touches to enhance the home's appeal - ideas I would never have come up with on my own, but that made a real difference.
When it came time for the open house, Hiep and Ashwin - another star in his team - went above and beyond. Despite the event landing on a long weekend, Ashwin's enthusiastic marketing efforts across multiple channels ensured we had great turnout and interest.
Then came another curveball...! A week after signing, the first buyer backed out. It was incredibly frustrating and disruptive. But once again, Hiep didn't miss a beat. Instead of just revisiting previous offers, he tapped into his wider network, reached out to other agents until late night, and secured a new buyer within a single day - at nearly the same offer. He did all of this without complaint, even though none of it was his fault, and worked hard to reduce the financial impact on us.
Everything we just described might sound unrealistic or too good to be true, but it happened to us. Hiep isn't just a realtor; he's someone who invests in the people he works with and walks through every challenge as if it were his own. Selling or buying a home with him isn't just a transaction - it's a relationship built on trust, integrity, and excellence.
We are forever grateful for his support and can wholeheartedly recommend him to anyone looking to buy or sell a home. And as we said two years ago - we're already looking forward to the next opportunity to work with him again.