Today was a very hard day. Our Athena passed away and this was the only veteraniran who brought us…read morein with compassion and understanding the situation. They were very professional,kind, and did not rush the extremely difficult process at all. I will forever be grateful for their kindness,respect,and care. Valeria Montenegro, Athena 's mom

I brought my dog Luna for vaccines and her annual exam, and really appreciated how thorough Dr…read more Foote was during the visit. He took the time to thoroughly examine Luna,provided food and dental suggestions, and addressed all of my questions, which made me feel confident in her care. I will definitely bring my dog back for future veterinary services. Thank you Dr. Foote and all staff!

We have been taking our two dogs to Altadena Pet Hospital for about four years. We have always…read morefound the doctors and staff to be professional, kind and supportive. I appreciate that they take a conservative approach to veterinary care, offering sound care without pushing expensive "add ons" and extra tests when it may not be necessary. I've had the unfortunate experience with some vets of feeling pressured to do hundreds/thousands of dollars of tests when coming for basic, healthy dog check-up. I always feel like we are getting professional and respectful care at Altadena Pet Hospital.

If you're looking for a veterinary team that combines top-notch medical expertise with an…read moreincredible amount of heart, look no further. This is the only place we'll ever take our fur baby, and we recommend them 1000x over. During a particularly stressful visit when my dog was dealing with uncontrollable vomiting and diarrhea, the staff handled everything with remarkable professionalism and empathy. The vet techs and receptionists made us feel like family from the moment we walked in. Dr. Sahi took the time to explain the diagnosis and treatment plan in detail, answering all of our questions and making sure we were comfortable every step of the way. Thank you again Dr. Sahi!

My pup with a heart murmur was in respiratory distress and I was concerned he was going into…read morecongestive heart failure... Dr. Kang and Janette were professional, compassionate and experienced in assessing and treating Milo. They made appropriate treatment recommendations and were comforting in our time of need. We had the difficult conversation of humane euthanasia. Dr. Kang presented her findings and guided my husband and I in our decision making. Thank you Janette for getting us in on short notice. Janette and Dr. Kang were so kind in the care they provided to Milo and me.

My dog Chloe was rescued from a puppy mill in Korea, and I adopted her at 8 years old (she's now…read more12). Because of her past, she has a hard time trusting people and can be a bit spicy at the vet--but the team at Modern Animal has been incredible with her. They're patient, caring, and truly understand her needs. They've even found simple ways to help her feel safe, like bundling her in a blanket and covering her eyes during shots. Chloe needed yearly dental surgeries due to years of neglect, but thanks to Dr. Maynard and now Dr. Samuelson, her health has improved so much--her most recent procedure didn't require a single tooth extraction. They also caught a mammary mass early that turned out to be cancerous, and because it was removed quickly, it was completely eliminated. The entire team--including virtual care--is responsive, supportive, and always goes the extra mile, even following up after ER visits. As a first-time dog mom, I'm so grateful for the care they've given Chloe over the years.

Professional staff, caring support of animals and outstanding vets. I have never been disappointed…read morein the care or treatment my animals have received. This office receives the best vet award yearly...because they are the BEST!

We've been taking our one or two at a time menagerie of pupz and kitz to Doctor V.'s clinic for 30+…read moreyears now. The treatment that our pets have received has always been more than simply proficient and professional. It's been something that communicates at a personal level. He and his staff know how pet owners feel, and that understanding permeates the practice from start to finish.

Dr. Bailey Hand is very thorough and takes the time to clearly explain treatment options. She…read moreshares a lot of helpful knowledge and information, which really made me feel informed and at ease. Her assistant is kind, patient, and detail-oriented. The clinic environment is clean, calm, and relaxing. I'm very happy we found Vet Villa and Dr Bailey Hand for our dog Nova.

We took our 2 dogs to Vet Villa for over 3 years for both routine and acute medical issues. So I…read morecan speak extensively to the quality of care provided over time. Some of the vets are good, others not so much. We finally decided to switch to a new practice after experiencing enough errors and lapses in care to realize our dogs are not safe receiving care at Vet Villa. I strongly recommend avoiding Vet Villa. 1) Vet Villa prescribed Carprofen flavored tablets to our dog for a painful condition. We were not instructed to keep the bottle far out of reach. The dog found the pill bottle, chewed through the plastic, ate all the pills and suffered an accidental overdose. This led to 2 emergency vet visits, gastrointestinal toxicity that kept us up all night for 5 nights, and large out of pocket costs. But we are glad our dog is still alive. The emergency vet told us they always counsel pet parents to keep this medication bottle far away from the pet, and that they have seen multiple similar overdoses. Vet Villa did not acknowledge my feedback to change their counseling practices to prevent this from happening to others in the future. 2) A skin biopsy was performed in a completely inappropriate fashion by a veterinarian who acted as if she had never evaluated a skin lesion before. I can speak to this because I am a practicing dermatologist. The vet's approach as she examined reminded me of a first year medical student evaluating a condition for the first time. I did not contradict the vet's recommendation and gave it a chance. After all, I am a human doctor, what do I know about veterinary care. As expected, the results returned inconclusive due to the incorrect sampling method. The out of pocket cost was significant. 3) Bloodwork was lost and had to be re-drawn -- no explanation for why it was lost. 4) The practice's own pharmacy does not share prescription records with the office. I was asked in a very accusatory way to provide proof of a prescription that had been continuously refilled by Vet Villa using their own pharmacy for several years.

I stopped going here after one of my cats died because as she was dying they were impossible to…read morereach. They gave terrible advice. They were going for a money grab at the last minute recommending very expensive treatment, knowing that she was gonna die anyway, and then I couldn't get a hold of them in a time of need and had to go to another vet. It wasn't their fault that that she died but they definitely didn't help. And, in general they're a terrible place to visit because you can't even use their restroom while you're there. You could be spending thousands of dollars sometimes and you can't even use their bathroom! Also, after she died and I informed them that she died, they kept sending me reminders for Vaccines that were due. I it took three emails and finally one emotional phone call to get them to stop sending me appointment reminders for a deceased pet. It was cruel.

*****PLEASE READ*****…read more I am extremely disappointed and honestly heartbroken after my experience with Petsadena today. I am extremely disappointed and frustrated after my experience with Petsadena today. I have been bringing my dog here for approximately five years, and her anal gland expressions were always handled as simple technician appointments. This was a routine service that never required a wellness exam in the past. However, when I called today to schedule her appointment, I was suddenly told that I would now be required to book and pay for a wellness exam because it was "required by law." When I asked which law required this change, the representative could not provide an explanation and appeared unsure. This lack of clarity was concerning and left me questioning the legitimacy of this requirement. It now appears that Petsadena may be obligating clients to schedule and pay for full wellness exams for services that were historically performed by technicians, without clearly communicating the reason for this change. As a long-time, loyal client, this feels incredibly disappointing and unfair. I was also told that a supervisor would call me back to provide clarification, but I never received a call. After trusting them with my dog's care for five years, the lack of transparency, accountability, and follow-through was deeply upsetting. Our pets are family, and we trust veterinary providers to act in their best interest...not to impose unexpected barriers or costs without explanation. Unfortunately, this experience has completely eroded my trust, and I will now be taking my dog elsewhere.

Absolutely awesome! Dr. Vicky Chan is amazing! Today Dr. Mo provided best urgent services for our…read morebaby! Thank you both and to the office staff and tech Katie!! Betsy, Claudia, Louisa. Looking forward to our baby healing well and completely! God bless! Nail trim proved important!

I brought my 3 year old chihuahua here after finding blood in her stool. The doctor and nurse…read moreexplained everything they recommended I get done for her thoroughly. I really appreciated how gentle and kind they were to her. We were also luckily seen right away we only waited about 20 minutes before being initially seen.

Gifts of Peace is amazing, they are truly angels! When we had to make the excruciating decision to…read moresay goodbye to our senior dog, I called Gifts of Peace. The person who answered was so compassionate and so patient as I sobbed my way through asking questions. She explained the process and we were able to get a same day appointment. Dr. Robin was so kind when she arrived. She spent time with our pup and made sure that he was comfortable with her. She explained everything as she went along and made sure we were ready. We had plenty of time to say goodbye and never felt rushed or pressured. She was so careful with him as she took him to her car in a blanket. From the time she arrived until the time she left we felt like we were in good hands and didn't have to go through it alone. We are heartbroken beyond words but we are grateful that our sweet boy, Bryn, was able to pass while on his favorite spot in the family room. Thank you so much, Gifts of Peace! You all made the process of saying goodbye so much easier and we truly appreciate your kindness and compassion.

Our senior cat got very stressed when going to the vet clinic so when it came time, we contacted…read moreGifts of Peace. The person on the phone was very helpful, gave us all the details and pricing. Dr. Robin was great and it all went smoothly and more importantly, our Sunny was calm and sleepy the whole time. 5 stars

Dr. Kevin was prompt and I was able to get same day afternoon appointment after calling 2 other…read moreclinics on a Saturday morning. He communicated well and was very compassionate and gave us space in every possible way. I am still thinking about putting my 20-year-old cat to sleep but it has been getting better talking to ChatGPT

It has been a year since my beloved cat. my baby boy, Leon, passed away. It was my first time…read morelosing a cat, and everything happened so fast that I barely had time to process what I was thinking or doing for him. With Dr. Kevin's guidance, everything went smoothly, and he truly helped me feel that I made the right choice for Leon, without any guilt. I still remember how empathetic and compassionate he was, and how much that support helped me get through such a painful time. Thank you, Dr. Kevin, for everything you did It has stayed with me, even a year later. 진심으로 감사합니다. 존경을담아. Warmly, Eliya

I'm honestly shocked at the non 5 star reviews. We found everyone we encounter at the hospital to…read morebe kind, friendly, caring and considerate. Our beloved dog died and they were so sympathetic. They sent us a condolence card right after drop off. The price was reasonable, the turn around time prompt and the pickup material was so touching. Everything from canvas bag to the remains, the card, the paw print - it was perfect. They gave us plenty of time to say goodbye at drop off. They even brought her back to us on a blanket. On pickup we arrive right as they were closing but they waiting a few minutes after so as to not have to wait another day. We plan to bring our other three doggies for checkups as our experience was so positive. The whole atmosphere inside is lovely, from their x-mas countdown, the drawings on the bulletin board, the exam rooms are some of the nicest I've seen. We haven't been paid for the praise nor are we related to the business in anyway.

After the nonchalant response I received, I have decided to update this with a full account of my…read moreexperience. I would steer clear of this vet at all costs. They are not my personal vet, and will never be. They serviced dogs that I fostered through a reputable agency. The animal that I brought in was a hospice foster that was in my home for over a year, and I was told I could hold her while she was euthanized. The rescue had called ahead with the details and I gave them the dog, but they then ignored me for two hours. The receptionist was extremely rude and condescending and would not let me talk to anyone about the situation. I begged for two hours to talk to the vet, and she kept treating me like I was wasting her time. In the meantime, my foster was in a crate in the back of the building. I finally got to talk to a vet on the phone after the two-hour wait, and she told me "Ok, we'll put her to sleep"!! I was agonized and told her that I was supposed to be with the dog during this process. At this point, I had been weeping for two hours and just wanted to hold my foster. Another 45 minutes went by, and I was told to meet them outside the back of the building. While I was sitting there, I could hear employees in the back room laughing and making fun of clients. Rats were running back and forth across the fence. It was dark when the process finally happened, and I was able to go home. It was absolutely the worst experience at a veterinary hospital in my years of fostering. I wrote a letter detailing the ordeal to the vet manager. An apology was issued to the rescue, but never to me. Having to euthanize a pet is a devastating experience. They made it ten times worse than it had to be. My heart goes out to anyone who has been treated like this by this hospital