Lincare Review -- Proceed with Caution
1 Star
I gave Lincare two separate chances to earn my business, and both times they fell short. The first was for a BiPAP machine -- they were so slow that I ended up going with a local Sacramento supplier instead, who came through much faster and actually got me what I needed.
I gave Lincare a second chance for a nebulizer and a few other items. I wasn't in a rush this time, so the slow turnaround was frustrating but tolerable. What wasn't tolerable was the delivery itself -- what arrived was completely wrong. Not even close to what I ordered. Now I'm stuck dealing with a return.
I can't say for certain why this happens, but I have to wonder: are they substituting what's on the shelf -- or what carries a better profit margin -- instead of filling the actual order? I don't know their internal practices, but the pattern is hard to ignore.
And let's talk about value: durable medical equipment isn't cheap, and insurance only covers so much. When you're paying out of pocket or burning through your benefits on the wrong item, that's real money lost -- not just an inconvenience. You expect what you pay for. That's the bare minimum.
This isn't just a Lincare problem. Large national durable medical equipment companies have a habit of assuming patients don't know exactly what they need -- and some seem to use that to their advantage. Know what you need before you call, document everything, and confirm your order in writing before it ships.
I'd recommend exploring local suppliers first. In my experience, they actually listen. read more