We have had a horrible experience with Lincare. A rehab. hospital sent our elderly parent home with oxygen. It was SUPPOSEDLY being delivered by a Lincare rep. named COREY (801) #. Not only did Corey never return any calls, he never 1. answered his phone 2. get the oxygen delivered to the address given. 3. follow up 4. bill our parent's SUPPLEMENTAL INSURANCE. Instead, they conveniently charged our parent's debit card (?!) , who HAS supplemental insurance and is on a limited income.
Our parent didn't truly need the oxygen machine, to add insult to the event. They continued to "auto bill" each month. After 2 months, I noticed the automatic withdrawal and immediately asked them to come pick up the machine. Again, COREY never bothered to answer or call back. Reaching out to Lincare in general is a NIGHTMARE OF BEING ON HOLD, BEING TRANSFERRED, ETC. The bottom line: The rep. said they could pick it up in 3 weeks from the day I called. Huh??? They billed my parent AGAIN. AND AGAIN. AND YET AGAIN! I have given them her supplemental insurance info. NO FEVER THAN THREE TIMES. They are now repeatedly FRAUDULENTLY billing for equipment our parent no longer has! They 've now been reported to the bank's fraud department. NO ONE at Lincare has fixed the problem, as we speak. They had NO RIGHT to use our parent's debit card to begin with. STAY CLEAR OF THIS HORRID COMPANY FOR MEDICAL EQUIPMENT. THEY TRULY SUCK! Corey leaves a lot to be desired as an employee. read more