My sister relies on oxygen equipment provided by Lincare, and our experience with the Stillwater office has been extremely concerning. For months she has been calling about problems with her portable oxygen concentrator. Each time she called, the customer service representative talked over her and insisted the issue was simply that she needed to plug it into a different outlet. she repeatedly explained that this was NOT a charging issue, but her concerns were dismissed instead of being properly addressed. Now her machine has stopped working entirely and is showing an "out of O2/CO2" error. When she called again for help, she was told that no technician would be available in her area until Wednesday. This is unacceptable when the equipment involved is life-sustaining medical equipment. If someone had actually listened when she first reported the problem months ago, this situation likely could have been prevented. Patients who depend on oxygen cannot simply go without their portable machine for days. I hope Lincare takes this seriously and improves both their customer service and response time for critical medical equipment issues. read more

Trying to get hold of anyone at Lincare is a joke. They only contact you when they want to provide something you probably don't really need. They constantly call me about for instance a new cpap mask frame. I have serveral as they seldom wear out and the cushions are normally all you need along with a new head strap on occasion. The frame price is rediculous and that is why they push it so. I keep telling them I don't need it yet but have trouble getting a new head strap which is just a few dollars. Our tax dollars and our time wasted once again. read more

Very unprofessional. They don't come and get there stuff and then will call you for there stuff years later. They keep calling my mom asking for my dad she keeps telling them that he hads passed. They saying they will stop call but will call back this time he got rude with her so I took over the call then he yelled at me. When called back to make a complaint and to talk to the manager the same guy got on the phone and said he was the manager. I do not go with this company. read more

The Lincare office out of Stillwater is absolutely wonderful. Always so pleasant and helpful when delivering. Greatly appreciate their kind attitudes; always makes my day when they deliver my mom's supplies. read more