Do not use Lincare unless you absolutely have to. I ordered a CPAP from them. In February they took an unauthorized amount from my bank account. I enrolled in automatic payments but only authorized a $20 monthly payment. They did not send me a bill, email, call or otherwise make me aware that they would be drafting $230 in February. In addition to this, they call and hang up. Today, a girl called me and actually was petty enough to block one of my numbers from calling back because I asked her to check the records from my last call. I was waiting on them to submit a document to my insurance carrier so I could pay my cpap off in full. I called from another number (if you're gonna block me Sis, you'd better block all of my numbers) and spoke to someone in their billing office which is not local. Not only did that person allow me to pay off my machine, but they acknowledged a billing error in which they had been overcharging me. The same point i had tried to discuss on multiple occasions with the local office since February. I will not order supplies from Lincare and I would not recommend them to friends and family. Their billing is pretty messed up and the customer service is awful on a local level. I was quoted over 3 months 3 different payoff amounts ranging from $420 to $393 and finally today $301 because they acknowledged their billing mistake. Long story short- they are paid in full and I wouldn't recommend my worst enemy to use the phenix city office. read more
