We had a healthcare specialist come out yesterday to introduce the use of a sleep machine . His name was Steve Weiss. He was very knowledgeable and spent a lot of time explaining everything to us in a kind manner. We were lucky to have him as our representative. read more

#1 over charged when Medicare minimum was paid up. They kept charging me. Well over an hour wait to talk to someone My portable oxygen machine broke Rather tan replace it, they are sending back to factory to fix Offered large metal cylinders to use in mean time. Oxygen bottles not safe in a car Ticking time bomb if in an accident. Worse service I ever experienced. Calling my doctor to change companies . .what a poor excuse of a company. Understaffed, thieves, bull poop artists Please BEWARE !!!! read more

This company is a nightmare to deal with. I signed up with the Ewing, NJ office and everyone that answers the phone is ignorant and nasty! They are no help whatsoever - and that's after waiting an hour on hold! I am cancelling service with them immediately! read more

Scam company. They charged me for my supplies at what seemed a reasonable price after insurance. Then said my insurance didn't cover it and charged me almost $300 more 3 months later. Found out they were using wrong insurance. So how did they get the estimate if it wasn't even my insurance? Then they wanted me to order again and I said I didn't want anything. They charged me $250 anyway. I have called multiple times and every time they hang up after asking my name. They are "looking it up". The put me on hold, then hang up. I can't even talk to anyone to explain. I looked in their online "portal" and it only said that I owe money. No billing breakdown, no specific. Just telling me to pay. Avoid these guys unless you like hundreds in bills for no reason. read more

Called Lincare twice. Held a long time and had to call back. Had to wait for 49 minutes. The agent seemed very knowledgeable and helpful when reached, however. read more

I would like to thank Brittany for all of her help. She took several calls from me and everytime she was pleasant and helpful. The last time we spoke she was able to solve a problem that I've been having for sometime now. Hats off to Brittney. Thank you for your kindness and support. read more

This is not a one-star, it's a NO STAR review - but they don't have that option! I was looking for a new CPAP supplier. LINCARE made me have a 3-night at home sleep study, with PERSANTE, a company they told me they were no longer using. It turned into a nightmare! The sent me a "watch" that I could not use (never checked with me before sending), so I returned it and I asked for regular equipment. I finally got it straight and they sent the equipment. Did the 3-night study and returned everything - three weeks go by and I didn't hear anything. Trying to reach someone and was very frustrated. Finally got through to the Marlton office. I told ANNIE, who answered the phone that I was very upset and frustrated after being left on hold for 20 minutes. I began to explain why I was calling and before I could get out the first sentence, right in the beginning ANNIE very abrutly interrupted me and started ranting. I asked her if she could stop and listen so I could finish what I was trying to explain and she told me she was not going to continue the conversation because I was rude, and hung up on me! I will NEVER USE THIS COMPANY after this experience and reading all the issues they have with fraudulent billing and fines in the millions of dollars!!!! I don't wonder why they have idiots answering the phone: because they are fraudsters and can't keep anyone competent! I will be finding another supplier - STEER CLEAR OF THIS PLACE! read more

Deserves zero stars. From incompetent employees to ripoff tactics that charge your insurance (which doesn't pay) then bill you ridiculous amounts for items you do not want. Website is a joke, perhaps the worst company I have ever dealt with. But your CAP supplies elsewhere. read more

Lincare is the WORST company I have ever dealt with. I have been months trying to get CPAP supplies. They always have an excuse. The CEO , needs to get off the golf courses and take a look at the tons of business walking out the door because of the hap hazard way they do business. Brutal. Zero star if it were available. read more

Incredibly poor customers service. Management treats customers as poorly as general support staff in the office. You will get nothing but aggravated dealing with these unprofessional clowns. Do yourself a favor and find a more reputable, customer friendly company for your needs read more

Terrible service, unable to get a hold of anyone that knows anything or cars to find out.

Believe the negative reviews here. Horrible company. Horrible customer service. Does not communicate with clients when something is wrong with their account or equipment. I'd post more but I no longer want to waste my time with them. Please find another supply company if you can. read more

If I could give 0, I would. I called and cancelled my CPAP 6 weeks ago, and hey are still sending replacement items to me and taking money out of my insurance HRA. I have called several times, wait on hold for a very long time, once get through I am transferred to various extensions, I am told "oh yes, I see that you cancelled...hold on an I'll transfer to the right department". Eventually, my call is dropped and I have to start all over again...when I have an hour to navigate this fiasco again. I have been through this no less than 3 times (so far) with no resolution. Horrible. absolutely horrible. read more

The manager is a dirty, rotten liar who doesn't give a rat's ass about patients' health or well being. Had to fight since Feb 23 to get them to look at my CPAP. In March, my appt came and went- rep never showed. I had to contact their troubleshooting number who got them to Come back and get the machine. Unfortunately my autistic. Son accidentally answered the door and the dog ran out. Rep ran in fear and told her boss she wasn't coming back. I prepared the Ring Cam footage to show that the dog RAN OUT OF THE HOUSE and was no where near her. The finally agreed to come back. They rep came and picked it up from the front steps. I was told they would contact me in a few days. A week later, no call. When I called, they Said bubbles in the chanbee were normal. I said that's freaking awesome but ITS THE HUMIDIFIER THAT BROKE. What a bunch of IDIOTS. First of April they said have doc send a new order, which they did. Lincare denied getting it when I called 2 weeks later. Doc called again ans finally, Lincare said they got it. April 20th they then said no they didn't have order. I called on April 24th and they said they got the order (eyeroll) and sent it to get authorized to insurance. It is May 3 and I called the insurance company. Lincare. In a shocking turn of events, NEVER SUBMITTED it. You can't reach these bridge trolls on the phone because they are too smug to bother to answer. I haven't had my capacity since FEBRUARY because of these incompetent MORONS. I have a very high capacity for bull crap as a middle school teacher but these idiots take the cake. My insurance company is helping me find a new company and I hope these idiots all get what they deserve. Do you know that people can get AFIB from being without their cpap?? My heart has been fluttering lately. I have fallen asleep at work. I can't FUNCTION. Someone needs to take over these people. Stay away! read more

I wish I could give .5 or 0 stats here. Terrible customer service. Terrible billing system. Left so many messages when I was having issues and ended up having to get my insurance company involved to "resolve". GO SOMEWHERE ELSE! read more

Dealing with Lincare has been one of the worst experiences in my 30+ years as a patient. I also have not encountered any similar operations during my work as a physician. This company is disorganized, unethical, and entirely incapable of identifying and rectifying their errors. I have paid them and zeroed out my account twice, only to receive phone calls and invoices asking for more payments. I have given them confirmation codes which they claim they cannot track down. by all means do your best to stay away from this company - you will lose your shirt with these folks. and for some reason the better business bureau has been unwilling to take action. that's probably due to their well-funded lobbyists, who unfortunately donate to our representatives. This seems to keep them out of trouble. But the Internet is more accurate - do yourself a big favor and find other companies for your health needs. read more

I have been dealing with Lincare for over one year to get my change of insurance completed. I have not received supplies in 6 months and I have spoken to them at least 6 times. This has been the worst experience in customer service in my life. They are absolutely inept. read more

Did not keep in-home appointment made 2 and one half weeks in advance. Did not call to reschedule. Day-of, call service message - did not return call. 2nd call answered at the company was dropped after being on hold. 3rd call, answered at company, notified to reschedule for in-store delivery 8 days later. Original order was made in February, but I do not hold Lincare responsible for the supply delay; only the poor service after I made the call and got the appointment. read more

I was referred to Lincare by my doctor for a new CPAP machine which took forever to come in. When I went to pick it up, in the office in Forked River, NJ, my wife and I were shocked at how dirty and dilapidated the office was. Against my better judgement, I took possession of the CPAP machine. Now they keep calling me and asking me to place an order for supplies. My request is simple, how much will these supplies cost me out of pocket. It has been over a month and they flat out refuse to give me a dollar figure. I have called their billing departments, I requested to speak to a manager, and I called their corporate customer service department. They either said they would get back to me, or they flat out hung up on me. I have no idea how they stay in business. At this juncture I would rather deal with the devil than deal with Lincare. I wish I could give them a negative rating. They have earned it. read more

Wow, this company does not seem to care one bit about who you are and what you need. Stacy who apparently worked there for so many years is simply just a rude woman who knows she is not going to have an issue with management because they love her. Jay was okay, but just seemed to not care about Stacy's rudeness. And finally there was the woman at the call center where a complaint can be logged 1800 284-2006, who listened to my entire story and basically told me "okay, have a nice day". Seems like a company that has given up on formalities. read more

Nasty, unprofessional, lazy, and do not care about their clients. Medicare rules are if you start with them they have the contract for five years. Tried to change and was told have to wait 5 years. They never came out to service an oxygen concentrator for 4 years despite repeated calls. Finally the doctor called. They came out. I sent the filter to a lab for testing. It tested positive for mold spores. DO NOT START WITH THEM! There is no incentive to provide customer service!!! In the process of filing a complaint with Medicare. read more

I want to thank Andrea for being so kind and helpful. She patiently answered all my questions and set up a delivery for tomorrow morning to meet all my needs. It's nice dealing with someone who knows what their doing for a change. Thank you!! read more

Not sure why any doctor or hospital would recommend this (lack of) service provider. My mother has great difficulty breathing and relies on Lincare for medicine and oxygen. After several repeated attempts to secure her new mediation we were finally promised it would be shipped overnight on Thursday. That never happened. No shipping, no Friday arrival of much needed medication. Just a total lack of caring and compasion for the clientell the're supposted to be serving. I could understand if this was a one-off occurrence but it's not. Every time we have to deal with them they are non-responsive. I was not surprised to see all the adverse comments and one-star ratings they received. We will be changing providers and sharing with the doctor and hospital just how uncarring Lincare is. There are MUCH better options out there. read more

My sister in law has been dealing with this company for several years now. Since I am her medical POA I have also had to deal with them. Their customer service is the worst I have ever experienced from a medical supply company. Imagine being oxygen dependent 100 % of the time and being asked to troubleshoot a problem over the phone. Move this tube, change that tube. Unbelievable! Now, she has moved to an assisted living apartment. She needs to go to the dining room for meals. She is not supposed to have portable tanks there but needs a portable concentrator, which they carry. We have been 3 weeks trying to resolve this issue with no satisfaction. Messages have been left, people have been spoken to with a promise of a call back. Nothing resolved. The big issue now is that they need to determine which office needs to service her. Really? They should have known that from day ONE! Also when asked to transport her main oxygen concentrator from her old address to her new address, we were told that the family must move it. Really? You wants a lay person to be responsible for moving YOUR expensive equipment and possibly breaking it? Corporate policy. Ridiculous! Not much choice of companies in the area that carry this particular portable so stuck with the company. I would give them a big fat zero if possible. read more

Use another company! My elderly mother is on oxygen and nebulizer treatments. Getting someone to answer the phone and help replace broken equipment (everything they give is old) is a challenge. This is not only bad business but is putting people's heath at risk! We can't get them to answer us and mom's nebulizer machine died. You can't fool around with people's heath like this. I am shocked they are in business. Stay far away folks as your life depends on it. Even the doctor's office told us you have to keep calling to get someone to finally answer. read more

Took this company months to get in touch with me with following the initial prescription sent from my doctor and a number of followup calls to the doctor about the lack of hearing from them. There's no way to contact them outside of waiting for them to return your numerous calls, and when they did call back, they needed info that I could have easily supplied via a phone message exchange. What kind of operation is this? I might call my doctor to request a vendor change. They do not reserve my insurance money. read more

This is absolutely the worse company I have ever dealt with. It is really scary that they get away with being so horrible, especially when people have to depend on them for their breathing needs. I called them on five separate days when I began having problems with my CPAP machine. Each time I was told that the technician was busy helping someone and would call me back within 15-20 minutes. I never received a call back from any of the calls I made. On my third call I was connected to the on call service because it was Saturday and I didn't know the office was closed. I was finally connected to a technician named Gary who blew me off with an attitude stating he was a respiratory technician and couldn't help me. On the fourth call I asked to speak to a supervisor and was told that, the supervisor Julian would call me back later that day. She did not. My fifth call was made to the corporate head quarters. My call was sent back to the local office and only then was I able to speak to a technician who happened to be the same Gary who said he couldn't help me the previous Saturday. Gary told me that I needed to get a prescription for a new machine since my machine was old and repairs would be at my expense and costly. I could have and should have been told that on the first call. In addition on the first day I also called the supply order department to advise them I never got my CPAP supplies that were ordered the last week of October approximately five weeks ago. I was advised that the supplies were never ordered because the person I talked to did not input my change of insurance information into the computer correctly. I was told that the supervisor would be advised of the error and I would receive a call back the next day to advise that the problem was fixed. I received no such call. On my second call about the supplies I was advised that it would take even longer to get my supplies because the insurance company was not originally contacted for authorization and they would have to wait to receive it. When I made the first call I was on hold for 22 minutes before someone in the supply department answered. I will be getting a new CPAP machine and I hope I do not have to have anymore dealings with Lincare. I will tell my doctor about this experience and/or my insurance company so that they can recommend another company. They are absolutely terrible. read more

This is the most unprofessional place I have ever dealt with. The woman answering the phone knows nothing, NOTHING!!! Every question she has to put you on hold. I asked to speak to someone who could answer. She put me on hold and cut me off. I then recalled and she was going through a host of prepared questions and again, hold answer, hold answer. I know someone can be new but don't have them dealing with people who need oxygen. A gentleman came on dealt with me a few seconds and put her back on. They clearly could care less and obviously don't want the business. Next, the woman was trying to tell me what was needed from a doctor, including all notes. I asked her if I could sign a medical authorization so she could expedite the request as I only wanted a machine I could walk with and the Dr. knows. She had no idea what a medical authorization was and another hold. That's when I hung up. Imagine what their service would be like? DO NOT USE. They would be given a 0 if available. read more

the worst company i have ever had to deal with. i have been trying to get my mother's tanks swapped out for a portable device a week and a half ago. through whatever neglect on their part, i am still waiting. first they needed more information from the doctor, then they said they had everything they needed, then it needed to be approved, then they needed more information, then it needed to be approved after being told that several days ago. do not use this company if you have another choice. you will regret it. nobody knows what they hell they are doing there! read more