Tried to get supplies from them. Dealt with someone on the phone who was not informed and could…read morenot answer any basic questions. Was then put through to the owner, Anita, who basically said it would be too much trouble to help us in our situation and she wouldn't take an order form us. Guess I will take my $20,000 per month order to a place that actually cares and wants to help people. Whatever you do, AVOID THESE PEOPLE AT ANY CHANCE YOU CAN!!! Very condescending and unhelpful, and this was only speaking to them twice which was two too many times

Very poor customer service from the woman named Susan at the front desk, who was very rude,…read moredismissive and short with me! It was apparent that she could care less for my business and told me that she couldn't help me because my insurance company was closed for lunch at that time. (Untrue) do yourself a favor and do not waste your time here! Also she never even stood up to greet me from behind her desk that was behind service counter! She was not wearing a mask during this pandemic! But they did have a sign posted for mask wearing! I will use every opportunity to deter people from this awful place! I also asked to speak with the owner and she would not allow me that, stating that she was unavailable and wouldn't even take any of my information so that she could get back to me! Update: The owner called me personally to apologize on behalf of her company and ensured me that she would speak to Susan so that an incident like mine doesn't happen again for future business. She was very apologetic and sincere. I am giving them another chance and I will not interact with Susan upon future visits if she is working at the time. Susan needs to be fired or at minimum re-trained to be suitable for working with customers.

I wish I could give 10 stars. I've worked with Hunter and he is just wonderful. He remembers me…read moreevery time I come in and knows our situation and what would work best for my husband. He is so knowledgeable and incredibly helpful. If you need medical supplies, this is the place to go!

Good product and customer service went to buy a rollator andfound the perfect one. Sales person…read morevery helpful knows his merchandise.

I can't ever contact them. Nothing works. I'm switching. They didn't credit my payment either…read more It was a really good service when they were in Valley View, OH but no more.

WARNING!!! CPAP USERS…read more I contacted Lincare Medical Supply & Equipment in regards to having my tubing and facemask replaced. I described the 2 items, discussed MY MEDICAL NEEDS and they never contacted me back. My Doctor sent them a prescription and I called repeatedly to get supplies. They LOST MY PERSCRIPTION and never called me back or returned my call for over a month. I called again when I realized not having the mask on was causing me to lose sleep, be exhausted. An employee says she's new, checked with a manager, no record of my case. Manager says, your name sounds familiar? asks me questions and promises a call back. No one called back about my case. I had the doctor send another prescription and I called saying please call me I CAN NOT BREATH at night getting very worn out exhausted MY HEARTS BEATING ILREGULARLY, I AM EXSAUGHSTED and LOSING SLEEP. They called my doctor, confused him, asked him for a prescription for a CPAP MACHINE, His nurse calls to set up an appointment with another doctor and to get a sleep study test done I don't need. I called them again saying I only need a tube and a mask. I knew the names of the people I spoke to and when talking, they couldn't get the information correct. I called no one answered and late that night I left a message telling Lincare the damage they are causing I should get a lawyer. I got an immediate call 3 days later and the rep, the person in charge. Said I needed a sleep test to get the machine that's the problem! She continued to BLAME ME saying they need the sleep test information?. The doctor said they fill a prescription and in this case your just getting replacement parts, no sleep test needs ordered for that. She then proceeded to tell me she on her own LOOKED UP MY MEDICAL RECORDS, then MADE A MEDICAL EVALUATION! that I need the test based on the age of the machine and doctor and information? I told her my doctor said I did not need anything but the supplies? When she went on I said what Doctor??? Lincare had DRAWN A MEDICAL CONCLUSSION BASED ON THE WRONG DOCTOR!, WRONG INFORMATION, WRONG INTURPITATION OF A DOCOTORS PERSCRIPTION!!!! To make matters a bit worse, the Lincare rep decides to laugh it off and make lite of the problem? That was the poor treatment, disrespect and ignorance I was treated with. Lincare risked my life and health with no patient concern. They failed at getting instructions right that are no more complicated then ordering a number 2 off a Mc Donald's drive through menu? I went to another company Fresh Air who solved this in 10 minutes.

The staff here is so kind and helpful. Had a great experience renting a wheelchair. The wheelchair…read morehad been sanitized and Marsha was very patient explaining how the attachments work and getting us setup with the leg attachments best suited for our purposes. They were also very flexible when we needed to extend our rental several times. They have a great selection of other mobility aids as well: canes, scooters, walkers, etc. I highly recommend checking this place out for any mobility needs. Also, the hours can vary so I suggest calling first to make sure they're open.

rocking mobility at kamm's plaza will not put my new batteries in my chair unless i buy from them,…read moreand they will not work on a hoveround buy at your risk

In March of 2014 I became eligible for a power wheelchair. I reside in a nursing home so the choice…read moreof a supply company was not mine. Lady luck was on my side when NPL Medical Equipment was chosen. I met with Christy Terwilliger from NPL and was thoroughly smitten from the first minute. She was friendly and kind and exceptionally knowledgeable about their products. She not only guided my education with the chair but saw to it that I had a chair available to practice on and use until my personal chair was available.(mas) My approval for this chair has become quite a trial for everyone involved. Frustration and worry has become a daily issue. Christy and NPL have kept me going and given me hope while my wait continues. If there was such a thing as a 50 star rating, they would be at the top of the list. If you or a loved one is in need of any home medical equipment, this company is where to start. I am sure you won't be disappointed.

From the owner: NPL is the leading provider of custom wheelchairs in Ohio.read more