I went to Lincare's Liverpool location on Henry Clay Blvd to pick up a new Cpap machine that they failed to deliver. I also waited 15 minutes while the receptionist was on the phone. Told I couldn't pick it up that day. Ended up making an appointment two weeks out that would take 5 minutes to pick up. What? I couldn't do it right then and there? I got some double speak from a "Karen" manager. To sum it up; anything but professional customer service, a real clown show. They succeeded in making me feel like I was looking for a handout. I'm pretty sure the 5 minute Appointment will enable them to bend over Medicare. read more

Lesson learned. Lincare is in the billing practice of deceit. They lied to me about what was covered by my insurance. Major fail. When it comes to DME (durable medical equipment) do your research unlike I did because Lincare told me Excellus covered my equipment AND supplies at 100% and this is 100% NOT TRUE. Next I am emailing the NY State Attorney General and the BBB. You have been warned. read more

Lincare of Auburn Ny is NOT in the business to help people. I waited at the counter for 15 minutes for the counter person to help me while she was on a personal call that wasn't business. No recognition that I was even there. The counter person then had to yell for someone too help me while she stayed on the phone. I had a new script from my doctor for a new C-Pap machine because mine was broken. I had contacted my insurance company before hand to make sure it was covered and it was. Lincare refused to honor my script stating I had to go back to my vender. Excuse me but Lincare is a vender. Buyer Be Awere, if in need of durable medical equipment don't go to Lincare of Auburn. Shaddy business practices and costumer service sucks. read more

I have been with Lind are for a couple years now for c pap supplies. The supply house is in Florida and good luck trying to get anything. I go to the main office and watch my approval for the supplies go out right there. The supply house never gets the approval so I have to fight to get my supplies every time. By the time I finally get anywhere with them I end up having gone 3 months without. When I do get supplies they are wrong and I have to fight to get that corrected. This usually takes at least 3 weeks. I've tried to tell them to stop sending supplies so I can end my 6 month authorization and they will approve me anyways and send just a couple of filters. I have had to buy my own supplies so I can sleep. This company has no clue what they are doing and since I've been with them I have found several others who are having the same issues. If I had any clue about them before I switched I would have never gone anywhere near them. read more