This store is fantastic! You are greeted at the door by an employee asking to help you. They are…read moreknowledgeable and friendly. Reminds me of the days when hardware stores were hardware stores, and not like the big box stores. Has a good selection of items.

Always very helpful, usually have what I need or are willing to order. Great job sharpening mower…read moreblades for a reasonable price.

Screen repair: I dropped off a patio slider door with a damaged screen to this Ace Hardware, was…read moregiven a work ticket, and received a phone call about a week or two later for pickup. Great replacement repair and better than ever. Price was comparable to other services seen advertised around town and I sure valued saving myself a headache and hassle to DIY this time. Staff were all friendly and helpful. Store is conveniently located at the intersection of Daisy Lane and Charlestown Road. Plenty of free parking and building is easily accessible. I appreciate going into this store, sometimes with some sort of hardware in hand, and having the helpful knowledgeable assistance when needed. Peace of mind every time!

The store has been remodeled so I was very thankful that Don helped me find the products I needed…read more He was very friendly and professional. He often works at the Charlestown store but was able to take me to the correct areas in a few minutes. The products were reasonably priced and the store is very clean. I truly appreciate the amazing customer service and will be back!

Friendly service. Nice plants, inside and out plants are…read morevery healthy. Often find great end of season savings. Large seed assortment and nice planting containers. Easy in and out. Reasonably priced home items.

Came in for a simple task. My dad and I needed some keys made. Stacey at self check out was super…read morehelpful. She helped us make them all as the machine seems more complicated than it probably it

THIS is the hardware store to go to. Prices are competitive with big box stores. Great selection,…read morelots of hard to find items. They even replace glass in double pane insulated windows. Free air hose out back too.

From the owner: Ace Hardware is committed to being the Helpful Place for hardware, plumbing, tools, grills, garden…read moreand more by offering our customers knowledgeable advice, helpful service and quality products - Hardware Store, Hardware, Paint Store, Paint Color Match, Hand & Power Tools, Grills, Lawn & Garden -

We went into New Albany location a few weeks ago to look at whole house window replacement…read more A fast speaking young man showed us the options (luckily we did our own research and have done windows in a previous house). He was only moderately interested as he told us his specialty was "historic" preservation (sorry our house is only historic to our family). We were told we would be called to set up a visit for measurements followed by a quote. After two weeks and no call my husband called the store and was told we would get a call (last) Saturday and still nothing. Guess we'll move on. Would like to use this side of the state line, but what can we do. As Julia Roberts told the snobby salesgirl in "Pretty Woman" -"big mistake" as a kitchen and bathroom total renovation is to follow.

We had our house built 19 years ago. Our builder installed Andersen Series 200 windows…read more Over the years our bathroom window started leaking air. I spoke to a carpenter that has done some work for me in the past, and he suggested I talk to PC as they are a Andersen distributor. Stopped in PC with the idea I may have to buy a replacement window. I spoke with Sandra McClure and explained what was going on with my window. Once she narrowed down the exact model of my window, she took me to their window showroom. Ms. McClure pointed me to the Series 200 Andersen window and asked if that is my window. She was right on the money. At this point she starts disassembling the window so she could show me all the weatherstripping and gaskets. She showed me each one I should check. At this point we go back to the sales desk and she prints out a full schematic of my window and highlights all the pieces I needed to check. I had volunteered I thought I may have to buy a new window. Throughout our entire conversation she said I have excellent windows and she doubted it needed replacing. She kept saying she felt sure my window could be repaired without too much trouble. Additionally she stated any parts I may need she could get them for me. Not one time did she try to sell me a new window. I did ask for a quote just in case my worse fears were the case. So, I come home and start taking my window apart. Two of the main gaskets that seal the windows together are somewhat adjustable. I gently adjusted the gaskets and the window quit leaking air. Now one final small problem. As I was trying to tighten up the window latch, I stripped out the wood casing. So I call Ms. McClure and first thank her for her excellent guidance. Then I explain I stripped the screws on the latch. Yep, she had a fix for that too. Worked like a charm. In these times of less and less customer service, Ms. McClure and PC provided excellent service. You can bet if I need anything window related, I'll buy it at PC.

Small, but they are packed to the gills inside and are always ready to help you find whatever you…read moreneed. Sharpened my push mower for a decent price and time frame. I think they also do lamp repair? I have never used that service but its nice to know in case you need it. Of course priced higher than Home Depot, you are in the Highlands and getting top notch service so yeah

They always have everything I need and are right in my neighborhood. They have super nice staff.read more

Don't buy anything with a gas motor from them. I purchased craftsman weed eater WS220 For $200…read moresomething last weekend 4-4-2026 I used it this weekend 4-10-2026 and it will not stay running at all. Called and was told they can look at it but not with any type of warranty. So all I can say is they lost a customer. Buyer beware, they will not back what they sell. They sure will charge you to fix a item they just sold you tho

Staff and store is amazing . It is an experience to go there. Plus they have a deli! It is very…read moreclean.

Imagine a REAL hardware with a knowledgeable staff and the products to get your job done!!read more

Heuser Hardware is a delightfully mostly arranged unique concept of a store with old fashioned good…read morehearted people running it who take 0 crap while helping everyone as much as they can. The staff greeted us once, offered to help and let us look around without handing us every two seconds. I found things there I'd previously gotten at Amazon and I more now where I'll be getting them. It's a little hard to know the cost of things but they're happy to find out.

OUTSTANDING service. The owner helped me get a 70 year old faucet to stop leaking. I brought in a…read morebucket full of parts and he knew the parts needed to fix it and put it back together for me! All I had to do was take it home and bolt it back on. And...this was on a holiday weekend! The world needs more people like him! Thank you!

Absolutely love going to this hardware store! So much more personal service and assistance when you…read moreneed it! Chris and Carly are wonderful to talk to and answers questions for us.

Jason had fantastic service with great customer service. Amazing paint options! Helped me pick the…read moreright things out. Taught me more about paint, which is awesome!