Hello, Great eye doctors and staff…read more Dr. Whalen is top notch along with Ellie (Medical assistant) and Savannah (Admitting dept). Norwich Ophthalmology is blessed to have them working there. just wanted to share that with anyone looking for a great eye care facility.

Came here because my partner recommended Dr. Kivlin, had an eye exam they found plaque in my left…read moreeye made sure that tests were done to find out where it came from more than my cardiologist or cardiovascular doctors have done check my neck found mild plaque there I would highly recommend this office and this doctor

I've been a patient for several years and go back even further with Dr. Kaufold. They're as…read moreprofessional as one could possibly expect and in addition, are friendly and caring. Dr. Kaufold performed my recent cataract surgeries flawlessly. I was anxious going into the first one and he expertly put me at ease before and during the procedure. As a result of how smoothly the first went, I was calm from the beginning for the second procedure a few weeks later. I enthusiastically give them my highest recommendation.

After my annual eye exam, the staff just scheduled my next appointment with the new physician on…read morestaff. No one asked me if this was OK or informed me that was what they were doing. i understand they are trying to build a client list for the new member of staff but it should always be with the patient's permission. I didn't notice this change until I arrived home and looked at the appointment card with the new physician's name. Very sneaky. I should have been informed immediately in the office! Not have to make an unnecessary phone call to change the appointment from home.

Everyone was very nice and helpful. The representative, Julia Jones, was insightful and very…read moreknowledgeable. Felt comfortable with her expertise in putting me into glasses that fit my personality and my face, perfectly!! Would highly recommend! Also loved the Dr. He was very helpful regarding my eye issue.

My experience at this eye clinic was very disappointing. During the visit, important instructions…read morewere not clearly communicated, specifically, my family member was given dilation drops but was not advised to wear sunglasses or limit light exposure afterward. We are not experts, we don't know the dangers. Shortly after leaving, and her eyes being exposed to the harsh afternoon sunlight for 15 - 20 mins. her symptoms worsened significantly, including severe light sensitivity, redness, and discomfort, which required an ER visit later the same day. We paid the entire exam out of pocket too because this place was the only one open on a Sat and our insurance didn't cover it. And the ER doctor told me the exam itself caused an Secondary infection to her eyes. Her eyes become very swollen, shut, very red and painful. Now her eyes are still swollen and shut, 24 hours later. And I am very anxious and nervous as she is my mom and her eyes are in a bad shape. During the visit both the Doctor and technician handling the eye exam were coughing repeatedly. I am guessing this is where the infection could of occurred in the small room. They should have worn a mask. As patients, we rely on proper guidance, especially after procedures that can affect vision and comfort. Clear communication, preparation, and respectful responses to concerns are essential. This experience fell incredibly short in those areas, and I hope others are warned before going.

How many patients that are booked for same time. Better organization of patient flow…read more Better patient privacy. When you assure a patient isn't going to feel pain to actually cause no pa8n or warn patient that they will feel pain. The physician needs to be honest. He should be respectful of people, their time, and to be patient and wait for locals and / or sedation has taken affect before slicing the skin.