Came here because my partner recommended Dr. Kivlin, had an eye exam they found plaque in my left…read moreeye made sure that tests were done to find out where it came from more than my cardiologist or cardiovascular doctors have done check my neck found mild plaque there I would highly recommend this office and this doctor

Hello, Great eye doctors and staff…read more Dr. Whalen is top notch along with Ellie (Medical assistant) and Savannah (Admitting dept). Norwich Ophthalmology is blessed to have them working there. just wanted to share that with anyone looking for a great eye care facility.

Wonderful staff. Everyone is very friendly and helpful. Dr. Murphy was recommended for cataract…read moresurgery which I haven't had yet -- I will keep you posted on that. Dr. Salierno did my eye exam and he was wonderful. Dee did the measurements and scheduling of my surgeries and was very pleasant and helpful. I highly recommend this practice for your eye care needs.

Emoni and Jessica - the absolute most unprofessional receptionists I have ever encountered. Both…read morelaughed and scoffed at me over the phone because I asked for the office to fill out a distance verification form for MTM med cab services - like I have for each of my Dr offices - Jessica actually laughed at me, accused me of trying to make her feel stupid, told me that "I didn't have a fantastic tone" and then hung up on me... this practice allows these two "receptionists" to "self manage"... they literally refused to provide the practices email for the MTM Director's assistant to email them the form directly... unbelievable!

First time here. Called first thing in the morning and they had time for me in the mid morning…read more(thankful). The check in process was very smooth. You pre-register electronically; they text you a link and you can answer the questions right on your phone. The offices are clean, people are professional and friendly, the process smooth. The visit with the Ophthalmologist was quick, he sent the scripts to my pharmacy and I was done. Impressed as this was a fairly large office with several Ophthalmologists. The processes were smooth. I will come here for my annual eye exam!

I just had my first experience with this office, based on the recommendation of a friend. I got my…read moreprescription for eyeglasses elsewhere. But I recently bought my glasses here. I needed help selecting the frames. I described, generally, what I was looking for. The recommendation I received was spot on. The glasses are high quality. I don't remember being more pleased with a pair of glasses, and the service I received, in the 25 years I've been wearing glasses.

Certainly a nice facility with very modern equipment. I could list a few more positives however I…read moream compelled to share the down sides because I think this office could do a better job if more people would give them constructive feedback. I suspect that the majority of patients they see are not into the social thing so any poor experiences would most likely not be posted. Anyway here is my experience: 1. Professional Staff? Other than the doctor herself and a lab tech, my interaction was with the elaborately decked out adolescent staff members, pasted with makeup and extremely long flashy fingernails (I suspect someone's daughters). I felt I had entered the lobby of "Teen Magazine" or something like that. Definitely did not make me feel I was dealing with professional offices (or maybe I'm from the wrong generation. I don't know). 2. Get what you pay for? They did not provide the full service they are billing insurance for. I told the Dr. I had seen a retinal specialist in the past. Therefore did not give a full test for glaucoma or diabetic issues (I am diabetic), she said "I'll leave it to them do this". Didn't bother to ask if I was still seeing them and it didn't occur to me to question her at the time (had a senior moment). Once home I called the office to state my disappointment, wanted to have the full service due to me. Manager said she'd look into it. Almost a month now, no one has called me back. 3. Reasonable Delivery Date - Supposably about 14 day delivery for new glasses however mine took over 3 weeks to receive. No one called to alert me to the delay. So I called, was told they had to be remade due to breakage. OK, but still 3 weeks? The basic response was it was because of my health care provider stating THEY required them to use a lab that Durham Eye Care does not use. Well, nice if they would have told me this before I order my expensive glasses from them. At that price I would have ordered from another supplier had I know this. I needed something quick. 4. Did not give me a copy of my prescription. I emailed them stating I needed a copy and to please forward it to me. Going on 4 days not...crickets....no one calls back. 5. Voicemail - You get voice mail a lot with them. Can't understand why, they seem to be staffed well enough (including the kids). I don't bother leaving messages, too frustrating. Personal/General Observation - The medical industry has evolved in to point where patient care and service is secondary to healthcare management. I've experienced this with many family members in a number of health related offices. Here, this office has been non responsive AFTER the service. Call the health provider to inquire and report an issue, you struggling to communicate with service representative in the Philippines, Mexico, Nicaragua, etc. By its own nature a deterrent for the patient to pursue or petition a corrective action. Take the above four comments for what it is worth.