Worst start to a vacation EVER.. House was disgustingly…read morefilthy. Office was most UNhelpful...did not even care...left at 6pm regardless of the fact that our 8 guest party was extremely unsatisfied and grossed out. A cleaning lady was called and Kendall was the best thing that happened all day...she honesty tried to make it the way it should be. She started with the bathrooms (gross!), while WE cleaned the kitchen and washed dishes. Maintenance guy Mike went after hours to get a new window AC unit for the one downstairs that must be 25 years old and non-functionong. I cannot believe that anyone would think it's ok to want people to pay their hard earned money for a place in this condition. Will NEVER recommend this property company.. EVER....

Our rental house had a lot going for it: near beach and town, big deck, great layout, well equipped…read morekitchen and clean inside. But other issues lead us to conclude that the mgmt is "casual." Issues: twin sheet on full mattress, filthy outdoor shower, sliding doors that don't open, weeds 2' hi, no umbrella for table that takes umbrella, trash in driveway. Also BBQ was left full of old coals - really gross. Impression is that they hire minimal cleaning stuff that just runs thru a minimal checklist. Biggest disappointment was mgmt decision to install new ac when it just needed new filter (old filter was completely coated) . So we were without ac for several hrs and avocet did not offer any gesture of goodwill like a credit or pay for a dinner out. Avocet rep Mandolin was pleasant and responsive in dealing with a/c. Other reps were either no help or actually snippy. Hard to believe....

We are staying on Palm Blvd Isle of Palms,SC and there is a rat problem in the house. Droppings in…read morerooms upstairs and we have seen the rat. We called Dunes properties sent pictures of the rat droppings. We have 2 small children. Dunes properties have said they were getting an exterminator to come to the house however no one has shown up. DO NOT RENT FROM THIS COMPANY.

My mother and I rented this home for Spring Break. Although the home was beautiful, the…read morecleanliness not so much. The day we checked in and went to go to bed that night, we discovered a raised brown stain (looked like feces) on the master bedroom sheets as well has hair all over pillow area of sheets. I did call the after hours # and they did suggest I look for spares in the closets, which I did find ones for the 2 other bedrooms but not the master. There was only a spread in master closet. She did offer to drive from 15 mins away but I decided to sleep in one of the twin beds because it was late and we had driven the whole day, until the following day. I did ask them to please replace all bedding on that bed the next day, but they only replaced the sheets and the put the spread that was on top of the feces looking sheets back on top of the clean sheets. Not one time did the rental office call to see if we needed anything or if everyone was taken care of. Their reply (Becca) was, we figured you would call us if something was not satisfactory. When I am paying $2400 for a 4 night stay, first of all I don't plan to see feces on the sheets and the head part of bed covered in hair......so at check out we brought this up again only to be told we would have to wait till the manager was back in the office and they would contact us......5 days have passed without so much of a call. They said they are very doubtful that what we saw on the sheets were feces and that there were plenty of sheets in unit for me to have put clean ones on myself. Finally, after reaching out again today, they are offering our cleaning fee back. I wanted to laugh, not only were they calling us a liar that what we seen on sheets was not feces.....regardless of what it was......I should not be changing stained sheets or waiting for someone to come and do, for a home that averaged to $600 a night with all fees. The customer service is laughable we found with Charleston Coasts Vacations/Dune Properties. We have rented several units from them over the years but after the unprofessionalism they showed this was out last!!! If you have never rented from them before they want you to strip the beds and put lines at the door when you check out as well as empty all garbage and take to road and run dishwasher.....what is the cleaning fee we paid at reservation for?.....the maids to leave the sheets on bed from the previous renter?.....never again.

I was supposed to take my college daughter to Germany for her spring break. With the coronavirus…read moreoutbreak we decided this might not be the best time to go. So three days before our scheduled departure we were scrambling for another fun destination. My husband suggested we head to Kiawah Island. There were actually a decent number of places still available to rent. Ultimately we decided on one that was managed by Akers Ellis. The ocean front condo was listed on the company's website, as well as on Airbnb and Vrbo. Do your research people. The best rate was the one on the Akers Ellis website. And then I called them. Since I was booking the unit three days before our scheduled arrival they graciously gave me an additional generous discount. We received a beach gear credit with the unit that allowed us to get our bikes and beach chairs for the week. The beach gear company VayKGear, has a partnership with Akers Ellis and has also been a joy to work with. I have been very impressed with the company. I had a question when we got here so I sent them an email and received a very quick response even though it was after normal business hours. I was also told to let them know if I had any other questions and they would be happy to help. Today I received an email from them just making sure our vacation was going well and telling us to reach out if we needed anything. Great customer service. I would definitely rent from them again.

Akers Ellis was outstanding to work with. Helped me identify the perfect house, quickly responded…read moreto any questions I had and made sure we had a great stay. We have already booked thru them did next summer. I highly recommend them.

Terribly run company…read more Awful customer service. I had to call them 3 times and email twice before I got answers about a property. They do not follow through. It is like their office is run by morons. They did so many things wrong that I cannot even list them all: -They did not call when they said they would -I had to track them down to get answers -They are rude and insincere when there is a problem -The house was not cleaned well when we rented -Many of the lights did not work - we had to go buy lights to not trip outside in the dark! -There were problems with the house that the company knew about and never told us about in advance (appliances did not work) -They have no one available to help after hours THIS COMPANY IS DOWNRIGHT AWFUL!!

Can't say enough good things about Laurie Hull. When we were looking for a new home, she showed us…read moreavailable property, and was always prepared with handout about the property. As buyers, she has consistently answered all questions in a professional and prompt manner. I highly recommend her.