I have been with them for over 15 years and now have 4 rental units with them…read more They are professional, thorough, responsive. Absolutely five star service!

Attentive Easy to work with…read more Quick or immediate response time Best property managers that I have worked with They now handle 4 rental units for meb BB

We have been renting from compass since September 1st of 2025. When we came to look at the…read moreapartment, the first thing I noticed was that it was kinda dirty, with nails on the floor, food on the counter, and what I assumed was "dirt" on the walls. I thought they were still putting in new carpet and weren't finished cleaning it from the last resident. We also noticed a strange door with a chain and latch lock in the laundry room. We opened the door to find there were totes on the other side of the door. We had no idea what this was about and decided not to explore further, so we shut the door and locked it again. We LATER found out after moving in that this was actually our other neighbor's apartment, and we had full access to their apartment. Against our better judgement, we signed the lease with compass. Before signing the lease, they were very communicative, answering any questions we had, our property manager, Kate Thompson, always answered my texts whenever I needed something. This excellent communication is one of the reasons we signed the lease. As soon as we signed the lease and move in day came around, all communication ceased and we couldn't get ahold of anyone with compass. I've left numerous voicemails and called multiple times, as well as texting the same number and absolutely no answer to anything. The only way I can get ahold of anyone is through email. The day we moved in, there was an AWFUL smell. The entire apartment smelled like a barn, and it was coming from underneath the kitchen sink. Turns out, the underside was FILLED with mold. Then I tried to use the toilet, it was turned off. I flipped the knob to turn it on and water began pooling out of the back of the toilet so I had to hurry and turn it off before water got everywhere. I then went to go grab more stuff from our previous home, came back to our new apartment with compass, and noticed that the door handle was unlocked. I thought that was strange because I definitely locked it, and thank god along with the deadbolt which was still locked. I locked it and then jiggled the door handle a few times, and it immediately unlocked. I'm already extremely frustrated at this point. We finally move everything in, and I go to do laundry in our laundry room. In the ad they offered a washer and dryer with the apartment we rented, that's one of the reasons we wanted the apartment. I go to use the washing machine, water began dripping from the pipes, then came the awful electrical smell and the smoke pooling from the washing machine. I stood there, with a fire extinguisher, until my clothes were fully done because I was not going to have soaking wet clothes if I could help it. I went to then put them in the dryer. The dryer turned on no problem, went to check on my clothes later on and the entire room was coated in water. Turns out, the dryer vent wasn't even hooked up so the water from my clothes was accumulating all over the walls. When inspecting the water on the walls, I noticed what I originally thought was "dirt" on the walls, and upon further inspection noticed that this was actually an insane amount of mold. The walls were covered in black mold, along with the floor. The next day I went to use the oven, the burners on the oven were bent and could not be put back down. Then I turned on the oven, and it completely burnt everything I put inside of it because the thermostat was shot. I had to go buy a toaster oven just so we could cook anything in the apartment. The only things they fixed within the first 2 days was the toilet which is still leaking slightly and they've done nothing, the front door handle, and added a deadbolt to the door in the laundry room that led to the neighbors. Everything else took them 2 months to take care of, including the extreme mold problem. Mind you, I had to begin threatening them with reporting them to the city for them to even do anything. The smell continued to get worse and the mold began making us sick, and yet they still wouldn't do anything until I brought up the landlord and tenants relationship act and threatened with calling the city. In the lease, we're obligated to a quiet peaceful environment, there's no smoking allowed, and only tenants are allowed to park in the main parking lot. We introduced ourselves to the majority of the neighbors so we could have a good relationship with them. We began having issues with our immediate neighbors blaring music and smoking in the HVAC room. We explained that not only is this connected to our vents, but our entire apartment wraps around that room so it's extremely loud to us and the smell of pot and cigarettes fills out apartment. I mentioned this to them 4 times, and they continued so I emailed compass. We are continually woken up at night because of these neighbors and our entire apartment smells awful and compass has still failed to do anything to uphold their end of the lease. We are not the only tenants to complain about these neighbors either.

Great customer service for both residents and owners of multi family homes. They are quick to…read moreanswer the phone and emails.

amazing man. he really knows what he's doing when it comes to property work!…read more amazing builder, beautiful mud worker & great floor layer. he truly does an amazing job at everything he does for his company. #1 local HANDYMAN!

Warning! This guy has no idea what he is doing when it comes to ceramic tile floors. He did not use…read morethinset mortar. He only used about 50 pounds of grout (that's what he told me to buy) and then he did not even spread that out evenly over the floor Before he put the tile down (see attached pictures). When I confronted him about the fact that the tile was crackling when I walked on it and the grout was crumbling and the tile seemed very loose in some spots, he said "that because your subfloor has a weak spot in front of the sink and needs to be replaced ". Now if he had actually said that to me before he did the work i would have told him to do what he needed to do to fix it. He also poured grout down my bathroom sink and messed that up and left a mess on walls, messed up the baseboards and did not pick up nails off the floor. Very disappointed when he only offered to fix the floor for half his price and not charge his $50 service fee when he should have offered to fix it at no cost to me since I had paid him more than he estimated because he charged me every time he had to come back. Estimated cost $370. Paid $550.

Larry is very professional and a pleasure to work with. I trust him and the advice he gives. He was…read moreable to quickly rent out my property. He definitely over delivered and I cannot say enough great things.

Larry was extremely unprofessional!!!…read more After filling out and paying a total of $120 in application fees Larry requested to inspect our current house where all 4 of us applicants currently lived and 1 of the applicants owned the house out right. Out of the 4 applicants 3 of us had listed the required prior rental references. Because 1 applicant was a home owner she had none. Larry didn't call any of our references (I checked with each company that we listed), but instead he requested to do an inspection of our current home? After thoroughly looking over every room, he then tried to tell us that some spackling on the wall in the kitchen was why he wouldn't rent to us because it was "damaged" -- which the home owner was always doing small renovation projects and it was NOT damaged! After we kept asking more questions about why he WOULDN'T rent to us (we had excellent credit/excellent rental history) he then tried to just convince us to get another car so we wouldn't have to move???? Which was so DAD of him to tell us to change our lifestyle since we all wanted to move to be closer to work so we could walk and bike and not drive. He then left our house in a hurry and didn't even shut the front door. After deciding not to rent from him because the entire required "inspection" was creepy and intrusive and something I've NEVER EVER experienced as a renter of 7 years, I found out that the property he was trying to rent to us wasn't even registered at the time with the City of Grand Rapids. After requesting an application fee refund since it technically wasn't a registered rental he just ignored every email and never refunded our money. When Larry saw that 1 applicant was a home owner and had no official rental history he should've called all 3 other applicants rental history references before requiring an intrusive and probably illegal inspection of our current home at the time. I am SO incredibly happy that we did NOT rent from Palmer Property LLC and would HIGHLY RECOMMEND YOU STEER CLEAR OF LARRY and his business Palmer Property Management -- he does not know what he's doing and is extremely unprofessional in every encounter we had.

I lived at 3614 Douglas in Kalamazoo, MI when they bought the building, having moved from 3622…read moreDouglas when that landlord went into foreclosure. The new tenants under Short South showed me what had been done to the place. Good carpeting and linoleum were replaced with cheap product and poorly installed. The picture window in the living room windows had been replaced with two standard windows, reducing the amount of natural light. We received notice after the fact that they took over paying the electric and gas without regard for what we'd been paying. I would strongly encourage others to look elsewhere. A true slum lord. You don't want to live there. They do the absolute minimum required to pass state inspections.

Just when I thought the service couldn't get any worse, it did. When I made…read moreShort South aware I was switching to another property management company (for a myriad of reasons), they did the very minimum they could to assist with a smooth transition. I suggest you learn from my terrible experience and choose another property management company.

I've been working with Tim Vandentoorn and his management company, United Properties of West…read moreMichigan, for about ten years now and have been extremely satisfied with the results. I can't say enough good things about them. Over this time, Tim was able to find and recommend to me 28 investment properties, including mostly single family Grand Rapids homes, that turned out to be of great value both in terms of rental income and capital appreciation. The portfolio has generated exceptional revenue that allowed Tim to both systematically improve the properties and to provide me with an excellent income. Over this time, the value of my properties increased by around 3-4X without requiring any further capital investment from me. Tim absolutely knows what works for the investor in Grand Rapids and West Michigan. Tim and United Properties handle everything and make it extremely easy for the investor. This includes the property recommendations, the finding of sellers and then buyers, the negotiating with them, the management of the properties, and the improving of the properties. Tim and United Properties took care of all the work that so dramatically boosted the value of each property. They will manage every single detail of the rentals for you so that investment is pain-free and incredibly profitable. If you're looking for a property management company that delivers results and takes care of you like family, this is the one. I very highly recommend Tim Vandentoorn and United Properties of West Michigan to anyone looking to invest in West Michigan real estate. Five stars all the way!

DO NOT RENT FROM THEM!!!! READ BELOW BEFORE YOU RENT!…read more - We have had several issues with UPM and the maintenance department scheduling inspections without getting availability from us. We have a dog and we have requested several times to contact us before entering our house. They continue to ignore this and we are constantly having to take time off work to be home with our dog. One inspection I told them they were not allowed to enter my house because my dog was going to be home and I wasn't originally going to be able to be there but I was able to make it back to find them about to just enter my home regardless... - To make matters worse, good luck ever having a vendor or maintenance department person show up on time. I've had to take time off of work several times to get something fixed in our house just for them to not even show up... Which meant I had to schedule even more time to take off work for them to be there. - THEY WILL CHARGE YOU FOR REPAIRS... We are having an issue with our toilet leaking and they informed us that we would be charged if it was deemed that it from personal use. WHAT OTHER REASON WOULD A TOILET BE LEAKING. Scum bags just trying to take your money any way they can. - RENT INCREASES EVERY YEAR, THEY WILL INCREASE YOUR RENT EVERY YEAR THAT YOU STAY AT THEIR PROPERTY. - Bullshit fees (pet rent), they made us start paying $10 a month for some bullshit program that was "supposed to improve renting services" which literally does nothing, and we had to pay 1.5X 1 months rent for our deposit because their credit check utilizes a different fico score than normal which will always typically be way lower than your actual score.

I have lived in more than two properties and I have always had great service when I call them and…read morethey act quickly to assign a employee to take care of my property. The staff is efficient, kind and great to work with. An example would be that the furnace broke down during one of coldness night of the year and the snow was reaching near 6 inches and I called Jamie who had a repair man at my residence in less than one hour. Jamie offered to bring me a couple of electric space heaters but they were not needed. Now that's top service.

Jaime a horrible person sent a notice saying she was gonna evict..no reason "owner wants possession…read more" after telling the soon to be mother she will put her in a 2 bedroom during Covid when it started also never missed a rent payment . god is good and everything turnt out great for her . but be careful with these people... also they tried to say she didn't pay rent for months.. until she proved she did by showing money order receipts ... they looked dumb... be real conscious moving in one of there apartments or condos ... and I'm keeping it 1000000. I'd give them zero stars if I could.

This company wont care about you and definitely does not care about your neighbors. I was courteous…read moreand let Urban pharms know that one of their properties near me has a rotted fence. The tenants dog keeps getting out into my yard. I dont know this dog and I dont want it to get hurt or hurt anyone. I even offered to split the cost of the fence. They told me no and that the fence was secure and if it bothered me so much to fix it myself. Do yourself a favor and avoid this company

I started a lease with Urban Pharm in August, 2024 after selling my house. I've had a really great…read moreexperience. And I've now lived here long enough now for repair issues to come up (small things that would be expected for a rental in the Hill). Everyone in the office is kind and responsive, maintenace isn't only reliable but also know what they're doing (and if it's out of their main scope, such as an out of order washing machine, it's quickly referred out). From finding this great property to anything maintenance-related, everything has been better than I would ever expect renting.