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Lighthouse Lane Cottages

5.0 (1 review)
Open • Open 24 hours

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3 years ago

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Sidanna Retreat - Cleo domes to watch the beautiful outdoors

Sidanna Retreat

2.5(8 reviews)
27.0 km•Fairview

So I always wanted to go visit Cape Breton Island. My wife thought the drive is too long but this…read moreChristmas she gave the green light. I researched for a while on where to stay. In the middle of the winter time most hotels and motels are closed on the island so I had to look on Air B&B. Sidanna Retreat caught my eye. They had a ton of amenities and the interior of the houses were just awesome. The owners really do have an eye for interior decoration. I contacted the owner and asked her some questions and she was really nice and answered all of my questions. A month later I booked the "Mystical Chalet". Its an awesome A-frame on the top northern edge of the island. It has a hot tub, pool, and a sauna. So everything seems good right? Responsive owner. Great location. So why the one star? The pool was broken. And she let us know 1 1/2 hours prior to check in that is was broken. The pipes froze so the pool was out for the count. I mean it happens right. Things break. Plumbing fails. She said she would take care of us. So while my girls were really disappointed we made the most of it. Now the main reason I picked the mystical chalet was the pool. And because of the hot tub, the sauna, and the pool, the chalet commands one of the highest prices on Air B&B for the area. But mainly its the pool because its pretty much the only Air B&B with one. So at the end of the stay she sends me a message that she refunded me 11% of the stay because of the pool being down and it was "purely as a gesture of goodwill" and she was not obligated to do so. What?? Thats some arrogant BS. The amenity that allows them to charge through the roof is not working and they dont think that they needed to give me a refund? They said giving a refund is beyond what their policy requires. I want people to look this up on chat gpt, Google, reddit. When a major amenity goes down the standard is 30-50%. Especially if the pool is a major draw. And when a major amenity like this goes down they also need to give the option for me to cancel the reservation. How would you feel if you are going on vacation in the middle of nowhere and the main featured amenity goes down! I wouldn't have booked this A-frame if it wasn't for the pool. Thats a fact. The owners insisted that the pool closure was outside of their control and the 11% was more than enough and again that they didnt need to even give that much. She said that the pool while is a nice amenity its not the only reason people book the chalet. So I guess shes a mind reader now. Just epically arrogant. So after a little bit of research I went directly through Air B and B and was refunded 30%. The hosts broke a major hosting standard by telling a guest(me) no refunds for a closed amenity. I mean it can be total false advertisement right? I hope they learn from this encounter and do not try and limit the rights that the guests have in situations like a closed amenity. Their mindset was purely that they didnt do anything wrong in the closing of the pool. That it wasnt a maintenance issue and just because of extreme circumstances they had to close it. And because they didnt do anything wrong they dont have to refund their guests anything... its just obvious they only really care about the bottom line and themselves. I guess she totally forgot that they can charge through the roof for having a pool on their property? And she forgot that she totally made us disappointed to start our 5 day vacation? I guess she doesn't think people book a place solely for the pool? I could tell that the host was trying to gauge me. I got a sense that she was trying to get a read on me before giving the refund. FYI I'm not a complainer. And I keep a pretty cool demeanor. So she could have totally got the sense that she can just give the minimum and get away with it. I dont bitch and complain but im no walk in the park. I fight for whats right. Priyanka. Read this. Let it soak in. And learn from this. Dont take advantage of your guests. Give a refund when its due. Its the best way and sometimes the easiest way to alleviate headaches. And please dont make up stories and lie on responses. You didn't offer the place next door. I asked about it first. I didnt take it because it was already booked the 1st two nights. You also offered 11%. Not 15% as a refund. And communication was never difficult. Dont make up stuff just because you are sore about a review. Your true character shows in your responses.

I just returned from a Sidanna Retreat location ,totally enthralled by the service and location,…read morehighly recommend! Beautiful location, amazing amenities and spectacular oceanfront homes .

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Sidanna Retreat
Sidanna Retreat - Then oceanfront chalet

Then oceanfront chalet

Sidanna Retreat - Sidanna Retreat

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Sidanna Retreat

Lighthouse Lane Cottages - vacation_rentals - Updated May 2026

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