I washed my car and used my card to pay. I did a quick wash and the screen showed my about $4…read more HOWEVER, my bank account was charged $15. You have to push the STOP button so that it stops charging you. Would be nice to know and should post a sign. When I called, someone answered and explained to me what happened -- and credited me the difference. Excellent customer service!

I honestly loved it until I looked at my bank account. $20 for only 3 minutes of just plain water I…read moreused to clean my car mats. It told me I only spent $5 on the little card reader. I think that's an absolute scam or hopefully it was a glitch because I did like this place. Won't be back with the price of $20 for the 3 min of water I used

Received $1500 worth of damage to my new car that they are refusing to pay for. I informed staff of…read morethe damage immediately, they filed the report, but no one checked cameras or checked to make sure that the wipers were clean and free of debri.

Took daughters Audi for touchless wash, cleaned car well. Not crowded, vacuums worked well also.read more

Friendly people that did a solid job detailing the inside of my daughter's Toyota Prius, especially…read morethe upholstery (which I thought would NEVER be clean again). I sold the car a few days later, and I'm certain that I made back way more than the $175 I had paid to Gaines.

Complaint 1. Gaines Car Detailing damaged my car's headliner and refused to resolve it…read more Complaint 2. The owner didn't hold true to his quoted price of $85 for an interior cleaning for my sedan raising the price to $95. Also, I never received any documentation of the quoted price of $85. Compliant 3. Wouldn't release my car until I paid an inflated price. Complaint 4. Gaines Car Detailing had no concerns at all for the customer's issues of pricing and damage to the car headliner. Also, Gaines had no interest in resolving the issues at hand. Gaines never even looked at the damage done to my car, despite telling him about the damage. Complaint 5. Service was lengthy totaling 6hrs for interior cleaning alone. No update on the estimated time of completion even upon calling them. Complaint 6. The business should take before and after pictures of vehicles, so there is complete transparency between both customers and the business. Pictures were not taken by the business of my car's interior. Complaint 7. Upon arrival to pick up my car, Gaines never told me where my car was or got it for me. Complaint 8. The owner never called me back as requested via the receptionist to settle the matter of raising my price from $85 to $95. Complaint 9. Having a damaged headliner hurts my business as an Uber driver. Complaint 10. No respect for veterans or customers. No veteran discounts. Complaint 11. I still need to clean the spots that Gaines "Detail" missed. Event Details On Wednesday, Oct 6, 2021, I drove my car to Gaines Car Detailing to get a price estimate on it. The owner quoted me for $85 on 10/6/2021, stating there was no veteran discount because his rates stayed the same for everyone. I made an appointment for Friday, Oct 8, 2021, at 9 am and arrived on time. I called for an update on my car estimated completion time and was only told they would call me. They called me late at 255pm according to my phone logs. Accordingly, to my phone record, the receptionist called me once more at 344pm. I was already nearby so I arrived at 346pm due to an appointment. Upon arrival, the receptionist showed me a receipt for $95. I told her I was quoted $85. She stated it was just $10. Upon hearing this I asked if I could talk to the owner to make it right. She went to look for the owner but then came back stating he was not at the shop but out driving. I asked the receptionist to have the owner call me. I also asked her what would you like me to do regarding payment? She responded by holding her hand out asking for my car key back. I told her I would just pay it now and have the owner settle it with me upon his call to me. (I did this because I had no transportation and needed my car.) They never told me where my car was or got it for me. While waiting for the call, I went to pick up my brother. That is when I noticed the cloth headliner was damaged and sagging down. The call never came so accordingly, my brother and I came back to the shop to see if the owner was there to discuss both the price and the damage done. When I arrived in front of Gaines, in my car with my brother as a witness, the owner was outside in plain view of my car and my brother and me, but completely ignored us while proceeding to go straight to his company van. I approached him at the parked van directly in front of his business and told him about the damage and a mistake in pricing in a professional way and asked him to make things right. He was confrontational, unempathetic, and insulted my occupation as an Uber driver. He stated the damage was already there before the cleaning. He never even looked at my car and persisted to argue with me about this. I have pictures proving otherwise that my headliner was intact before the cleaning. I told him I would contact the BBB and he stated that I needed to leave his business, which I did. I am resolving this with the BBB and the business at this time, hopefully, it won't require any further action. If you are going to get your car detailed, I highly recommend you go to a professional business.

Have went to the dog was 4 or 5 times and every time take 20 dollars instead of 10 and nobody is…read moreever there

This is by far the best car wash in Columbia. There is usually someone on site and they always come…read moreand ask if you need anything. I have never experienced that kind of service at a car wash before. The equipment is always ready to go and working perfect. I am anxious to try out the dog wash as well. It seems like a pretty good deal too as far as costs go. Keep up the great work!!

I had my white 2024 VW Atlas detailed. The car looks brand…read morenew. Fantastic work and very promptly finishe. Next will be the ceramic coating. I saw a black Corvette that just came out of their shop, and it looked immaculate!!!!

I'm really disappointed with this car detailing service. I paid for a full detail, but the results…read morewere far from what was promised. There was still dirt in the cup holders, streaks on the windows, and areas like under the seats were clearly ignored. On top of that, the staff seemed rushed and didn't take the time to do a thorough job. For the price I paid, I expected much better attention to detail and professionalism. I wouldn't recommend this place if you're looking for a true "full detail." Definitely not worth the money.

Galen and Contessa did a great job with my car. I have a Saab 9-3 and parts are not that easy to…read morefind. They found them and fixed her up beautifully. Happy to have my, last-of-it's-kind, back in my garage.

DO NOT USE THIS COMPANY. A few years ago I went to Galen's to fix my ram truck after it was…read moretotaled in a hail storm. they had to replace the entire roof. well as I found out they do extremely crappy work. I noticed the back glass was leaking not long ago but not in time to say myself $1000's of dollars in what will be major rust repair. the area where the back glass it where they welded they did not prime, paint nothing they left bare meta. on top of that they did not even seal the entire window which caused it to leak. on top on that they did burn outs with my cummins truck in there drive and blew one of the speakers I had in my truck. I even had to help him as the customer put the new hood on my truck after 2 missed dead lines. I was warned by my insurance agent not to go there but I did not listen and trusted his word. I'm telling yeah don't you will reg it !!! go elsewhere

Mike is a miracle worker, and an all-around great person. A pleasure to work with, honest, fair,…read moredoes what he says he'll do and delivers on his promises. Cannot ask for more. If I ever need more refinishing work done, Phillippe will be the first place I take my car.

Mike Neal and Noah Phillippe run a high quality customer service oriented locally owned shop. they…read morehave twice helped me personally likewise helped a friend's daughter whom I referred to them with the very best of service. I recommend them highly for any car body shop repair. Great place! Scott Orr

Did a great job on my oil change. Showed me my battery was almost dead. I replaced that tooread more

My previous posts should still be live. In short, very professional. They are not cheap, But in…read morethis day and age you get what you pay for. Highly recommend!