Friendly people that did a solid job detailing the inside of my daughter's Toyota Prius, especially the upholstery (which I thought would NEVER be clean again). I sold the car a few days later, and I'm certain that I made back way more than the $175 I had paid to Gaines. read more

Gaines Car Detailing - Sears BEFORE cleaning - Auto Detailing Near Me - Columbia, Missouri

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the quality was ok, fair for the price. The owner is very nice. I wasn't given a receipt and realized I need one later so I called back. They thought they were on mute or I was on hold or something but really I was on mute and they were talking about me. they said how is it my problem that you lost your receipt and I have to stop what I was doing to find it. they called me a little girl and said many curse words while complaining about having to find my receipt. when I was taken off mute, I said next time make sure I'm actually on hold before talking about me. I said I didn't lose my receipt, I was never given one and u feel very disrespected by you. In the end, I don't respect that kind of treatment to customers and maybe in the future, they should have a better system of finding past transactions. read more

Complaint 1. Gaines Car Detailing damaged my car's headliner and refused to resolve it. Complaint 2. The owner didn't hold true to his quoted price of $85 for an interior cleaning for my sedan raising the price to $95. Also, I never received any documentation of the quoted price of $85. Compliant 3. Wouldn't release my car until I paid an inflated price. Complaint 4. Gaines Car Detailing had no concerns at all for the customer's issues of pricing and damage to the car headliner. Also, Gaines had no interest in resolving the issues at hand. Gaines never even looked at the damage done to my car, despite telling him about the damage. Complaint 5. Service was lengthy totaling 6hrs for interior cleaning alone. No update on the estimated time of completion even upon calling them. Complaint 6. The business should take before and after pictures of vehicles, so there is complete transparency between both customers and the business. Pictures were not taken by the business of my car's interior. Complaint 7. Upon arrival to pick up my car, Gaines never told me where my car was or got it for me. Complaint 8. The owner never called me back as requested via the receptionist to settle the matter of raising my price from $85 to $95. Complaint 9. Having a damaged headliner hurts my business as an Uber driver. Complaint 10. No respect for veterans or customers. No veteran discounts. Complaint 11. I still need to clean the spots that Gaines "Detail" missed. Event Details On Wednesday, Oct 6, 2021, I drove my car to Gaines Car Detailing to get a price estimate on it. The owner quoted me for $85 on 10/6/2021, stating there was no veteran discount because his rates stayed the same for everyone. I made an appointment for Friday, Oct 8, 2021, at 9 am and arrived on time. I called for an update on my car estimated completion time and was only told they would call me. They called me late at 255pm according to my phone logs. Accordingly, to my phone record, the receptionist called me once more at 344pm. I was already nearby so I arrived at 346pm due to an appointment. Upon arrival, the receptionist showed me a receipt for $95. I told her I was quoted $85. She stated it was just $10. Upon hearing this I asked if I could talk to the owner to make it right. She went to look for the owner but then came back stating he was not at the shop but out driving. I asked the receptionist to have the owner call me. I also asked her what would you like me to do regarding payment? She responded by holding her hand out asking for my car key back. I told her I would just pay it now and have the owner settle it with me upon his call to me. (I did this because I had no transportation and needed my car.) They never told me where my car was or got it for me. While waiting for the call, I went to pick up my brother. That is when I noticed the cloth headliner was damaged and sagging down. The call never came so accordingly, my brother and I came back to the shop to see if the owner was there to discuss both the price and the damage done. When I arrived in front of Gaines, in my car with my brother as a witness, the owner was outside in plain view of my car and my brother and me, but completely ignored us while proceeding to go straight to his company van. I approached him at the parked van directly in front of his business and told him about the damage and a mistake in pricing in a professional way and asked him to make things right. He was confrontational, unempathetic, and insulted my occupation as an Uber driver. He stated the damage was already there before the cleaning. He never even looked at my car and persisted to argue with me about this. I have pictures proving otherwise that my headliner was intact before the cleaning. I told him I would contact the BBB and he stated that I needed to leave his business, which I did. I am resolving this with the BBB and the business at this time, hopefully, it won't require any further action. If you are going to get your car detailed, I highly recommend you go to a professional business. read more

Gaines Car Detailing - Auto Detailing Near Me - Columbia, Missouri

The Gaines moving company was amazing. Economical, efficient and friendly! I expected two movers an ended up with 5. I thought the job would be 4 hours or more. They were finished in under 2 hours. They did more than my initial request cheerfully! read more

Don't go to this place if you actually want your vehicle to be detailed! My husband dropped a family member's vehicle off for detailing 2 days ago. He called the shop today asking when it would be ready and was told this morning that it would be done at 2 or 3 pm today. They called him back at 3:15 pm today and said it was ready but that they leave at 4 pm so it had to be picked up by then. My husband picked it up and when he got home, we looked closely and it looked like the carpets were shampooed, the windows were cleaned and the exterior was washed and waxed. Nothing else had been cleaned. We cleaned it ourselves for an hour because we had planned to give it back to our family member tonight. When my husband emailed these photos to Ricky, he was told to call the owner, Rodney. My husband called Rodney on speaker phone and Rodney said several times that he didn't want to hear anything about what wasn't done or that the car was dirty. He kept saying "everyone kept calling saying we need the car, we need the car" and he knew it would be a sloppy job because they didn't have time to finish it. He kept talking over my husband and saying there was no charge and "You don't owe me anything. I don't even know you. Money doesn't make Rodney Gaines." My husband said "Ok, thank you." Rodney told my husband not to bring a vehicle there ever again and my husband said "Don't worry, I won't." Rodney said he knew our family member and that when he sees him next, our family member will "take care of him." In what way? Pay him for a job that wasn't done? Then he went on and on about God. No one called and rushed them or said the vehicle was needed right away. The vehicle's owner can't even drive it right now, which is why we took the opportunity to get it detailed. If Rodney didn't want my husband to call and check the status today, maybe he could've given an ETA for completion. 2 days? A week? Apparently you have to be a mind reader to make Rodney happy. Rodney kept saying he knew it would take time because the vehicle was dirty, which it was...hence the reason it was taken to his detailing shop. My husband even left a tip when he picked up the vehicle. If you don't like customers telling you the work wasn't completed when they were told it was, go work for someone else. You're not cut out to own a business. read more

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I can't say enough good things about Gaines. We bought a used car for my son to surprise him on his 16th birthday and they made every effort to make it shine like new. He was so excited to get it and couldn't believe how good it looked. Thanks for helping to make his birthday the best ever! read more

Our teens car was extremely dirty after having some work done on the exterior. We brought it to Gaines in the AM and it was ready for pickup by end of day. I was shocked at how clean it was. It nearly looked new on the inside. Extremely satisfied with the result!! read more

I wish I could give this business 10 stars or more! After a disappointing trip to Wal-Mart grocery pick-up in which an employee placed a jar of banana peppers that was broken onto my cloth seat I rushed to Gaine's Car Detailing asking for help on this 100 degree day in my now very smelly truck! They got me right in, shampooed the seat thoroughly, asked me to inspect it before I left and told me how to ensure that it aired out properly after the cleaning. Additionally, the person working in the office completed a receipt that was very complete so that I can pursue reimbursement from Wal-Mart for their careless mistake. My recommendation is to use Gaine's for your car needs and avoid Wal-Mart like the plague. read more

Exceptional customer service from Rodney and the receptionist. I was told an exact price before an operation was completed on my car. They did a wonderful job at removing the fog on my headlights and they look clear as new. Would recommend to others for their own car detailing needs again and again. read more

Wow! It is hard to believe this place is still in business! Take your car anywhere else but here. They actually tried to charge double the price quoted for inferior service. I could not even tell that it was detailed! They refused to release my car until I paid double for a service that was never provided. They left my car parked on the street, where it was either towed or stolen. Now I have to make a police report just to find out what happened to my car! My insurance will eventually pay for the car but only after it is investigated; my agent said it will likely take 6 months to a year to complete. I can't even believe what these guys get away with! Attorney Generals office says that even if criminal charges are filed, I will still have to file a civil suit to recover any damages or expenses. All this trouble and I just wanted to get my car vacuumed and washed! The minimum rating is one star but Gaines detailing doesn't even deserve that. I would have chosen no stars if it was possible. read more

Our van showed all the signs of wagging grandkids around- dried food, dirt Seat stains, carpet a mess! Gaines did a great job - looks like we just bought it! Thanks for the amazing transformation ! read more

Awesome detail work, however make sure you take EVERYTHING out of your vehicle. My car phone charger "conveniently" couldn't be found anywhere. I was told "if it shows up we'll let you know". I'm guessing it grew legs and mysteriously walked out of the building. read more

I have been taking my cars to Gaines Car Detailing for almost ten years now, and I have never had a bad experience. The staff are friendly and prompt, they deliver on promises, and they set realistic expectations for the costs of detailing any vehicle. I would not take my car anywhere else for a detail in Columbia, Missouri. read more