Let me begin by saying that Ty Thorpe is the sweetest guy you could ever meet. Working with him was a very cool experience. He was very patient, and took the time to make the edits that needed to be made.
As far the owners are concerned, though, they were very unprofessional, disengaged and unaccommodating.
Originally, Elton, one of the co-owners, agreed on me coming in at 10 a.m. to film my live video, but then he left town and had Nick, the other co-owner take over.
Nick, then, last minute changed the time to 11:30 a.m. His attitude was not of someone who was concerned about moving the time, either. He more or so blew my needs off when I said I can not move the time and suggested I cancel the shoot when I had people to pay to come and record a video. This put me in a very difficult position because I had a shorter window of time to record the video. Thankfully, it worked out because my and my crew did the best we could with the time we had.
Another concern of mine. Elton delayed the mastering of the song by a couple of weeks. He also did a very poor job on the final master. I had a very hard time getting a hold of this man. I kindly asked him to fix it. I even said I would pay, but he ignored all of my e-mails and phone calls.
He delayed my project by about 2 weeks. Now, I have someone more reliable helping me.
I have to say, I will never recommend someone to this place.
If these gentlemen were professional and kind, they would have not only called me up to apologize, personally, but they would have given me a free recording. That is how you keep customers happy and have them coming back, again. read more