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    Lifeway Mobility

    5.0 (1 review)
    Closed 8:30 am - 5:00 pm

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    5 months ago

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    Goodwill Home Medical Equipment

    Goodwill Home Medical Equipment

    (17 reviews)

    Had to come on a write a review before they come to pick up my donations. Mayra who schedule the…read morepick ups was amazing. Friendly, helpful, funny and understanding. She was a super star, if the pick up goes as well as working with her we have nothing to worry about. Thanks and Mayra for your kindness and help.

    I tried to donate a hospital bed to this place and the experience was terrible. I called…read moreGoodwill medical to say I had a hospital bed to donate and I was told (by a guy, I didn't get his name) that I should wait about 10 days to two weeks for a call back from Goodwill, at which time a pick up would be scheduled. I was asked no questions about any of the features of the hospital bed. After two weeks had passed, I called back, and I was asked by the guy who answered to give scheduling a couple more days. Again, I was asked nothing about the features of the hospital bed. About a week later, a young lady from Goodwill medical called and asked if I was still interested in making the donation. I said yes, but explained that I would not be there on the day of the pick up. She asked me if I could get it outside for the date of pick up and I said I could. And I did. She did not ask me anything about the features of the hospital bed. Upon arrival to the house, the driver (Rick) determined that the bed was not a "hospital bed" and did not pick the bed it. When I spoke to him, he said it is not a hospital bed because it does not raise and lower, and does not have wheels. He then said well, it is at least not the kind of a hospital bed that Goodwill sells. Rick went on to say that there are 7 people who work in the office and none of them do their jobs. He said that this kind of thing "happens all the time." When I spoke to the operations manager, Ray, I asked him why I was not told at any point before pick up what features were needed to make this donation. He said that Goodwill assumes people know what a hospital bed is. He then asked me to send him pictures of the hospital bed because maybe he could "help me out." And even after sending these pictures, he declined to take this donation. After reviewing the website, I see that Goodwill medical does not take any hospital bed mattresses, and accepts only single sized hospital beds WITH RAILS. The website says nothing about raising and lowering or wheels -- but I guess the general public knows that all hospital beds raise and lower and have wheels. Never again.

    Lifeway Mobility - mobilityequipment - Updated May 2026

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