this review is about the client experience I had with CBI staff in particular A lady named "Star!"…read more OH my goodness! I am still shocked at the telephone manners of this person/company. First when I called they called me by the wrong last name and were trying to arrange an appointment for the wrong issue. I can completely understand how this can happen and was willing to let this pass as I really liked the lady I spoke with at the time. However, when I called back to rebook the appointment I was specifically suppose to speak with Lauren who was super nice. However, "STAR" the lady who answered.....completely ignored my request to speak with this individual. I can't believe I'm writing this. She ignored me completely and basically talked to me in a very totalitarian manner. I am still in shock. So, as I proceeded to "try" and ask her again if I could speak with Lauren she continued to speak over me ignoring my voice. Told me when my appointment would be and the day. I told her that she obviously does not follow instruction very well as I specifically wanted to to speak with Lauren....or, at least someone who enjoys dealing with clients and understands the importance of providing a positive client experience, etc. To top it all off, after I called we spoke yet again and she proceeded to have me on speaker phone. I could hear another lady in the back ground state...not sure what's wrong you're being nice to her. first of all, it is not appropriate use speaker phone when calling clients. especially for initial introductions and when you are working within the healthcare field...some information is confidential; it's just inappropriate and unprofessional. I am upset, appalled and find it hard to believe there are individuals in society who treat people like this. To make matters worse.....then her boss called who was really nice and stated that she was told I wanted to speak with her and she was actually following up. oh my, again she was nice but I did not ask to speak with anyone's manager. Wow! I am sure there are good Occcupational Therapist at this organization. however, because I was treated so so soooo poorly by "Star" I cannot in good conscious visit this establishment. She was very belittling and to know that someone would hire an individual such as this is very unsettling. maybe she was as having a bad day. we all have bad days at times.

Lauren Q is my hero. When I had lost every ounce of hope in regards to my broken ankle and no one…read morecould offer hope, I went to Lauren and she has helped me regain full use and live a life pain free. I am so grateful to Lauren. This place is warm and welcoming and has honestly changed my life and allowed me to once again play sports! Thank you, thank you, thank you!

This is my go-to place for help - they helped with back pain and a frozen shoulder, both with very…read moreeffective treatment. Mark and Ryan are knowledgeable but also personable and provide treatment smoothly and diplomatically. Christine in the gym was always responsive to any questions and kept it interesting and challenging. Kayleigh, at the desk, made me welcome from the start and never skipped a beat with scheduling, insurance and billing. I think they are kind and look after each other - I will miss seeing them. My thanks to them and I recommend this team wholeheartedly.

They are very professional because they help you. They encouraged and give some advice to do your…read morestretching. Mark is wonderful because he knows how to treat my back pain. I would recommend this place because they take time to listen to what you have. They will find a solution how to treat your pain. They are always welcoming! Yes I feel lucky to find them because Mark and Cristina speak French. If you need a physio, I suggest Key physio. They are fantastic. They will support and help you for your recovery. I am glad that I went to Keys physio.

Third time I have met with Rihab Ouni. She is always smiling and has a bright, sunny disposition…read more To date, she has prescribed for me two sets of orthotics, which have improved my walking comfort. Both of the times we met for her to instal a new set of orthotics, she has been meticulous about making sure that they have been perfectly cut to size, and today she applied a stiffener layer to the toe-end sections of each one that improved installing and removing the orthotics from my shoes. She has also noted a couple of other foot-related issues and we have spoken about those, and her focus has never wavered. I recommended her to my younger son, who also needed podiatry support, and his experiences were also five-star occasions. Yelp needs to remove the posted "review" for March 15, 2018. It was obviously posted as a "joke", is unworthy of a Yelp review.

Hard to say anything less then 5 stars. I needed a brace for my knee. I messed it up doing…read moresomething I should not have been doing. They fitted me with a nice brace charged my insurance company a couple thousand bucks and told me to come back anytime and they will pay for the parking. Smooth overall transaction. Thank you

required a FCAMPT call and set appt with a FCAMPT, carried this envelope, to my appointment, spoke…read morewith reception to insure I was seeing this designation, as my referring Dr stated to only see FCAMPT and recommended this Citadel Clinic specific location, filled out intake form walked it to reception and asked, could you have the physiotherapist please provide me with her qualifications, receptionist "Yes" Physiotherapist arrived out of side door took me into an examination room sat down and I asked for this FCAMPT's qualification, caught her off guard, she stated O I have taken several courses but I am not a FCAMPT, my response "what am I doing here" got up and left returned to reception where there seemed to be a question in physio's mind but not in mine, as to whether I was to pay and went home called next on list Scotia Physiotherapy asked again to set an appointment with FCAMPT not a problem sir appt Friday 26th at 8am saw Cynthia a FCAMPT. Now I understand why the referral to a Fellow of the Canadian Academy of Manipulative Physiotherapy. there was no mistake here As I was attentive to the Dr's Referral " I am pissed " I will bring this to my Dr attention William

In the summer of 2009, I did something stupid. I leaned over to tie my shoe…read more The next day I discovered a surprising inability to move my lower back. After seeing a doc, I needed to find a physiotherapist. A friend recommended Citadel. It was a convenient location for me and I was able to make an appointment fairly quickly. The physiotherapist was exceptionally helpful and I made a quick recovery. I did have some lingering issues and a re-injury several months down the road so I also made use of their fabulous massage therapist. Front desk staff probably aren't why you'd go but they are outstanding: they remembered me every time after my first visit and made completing the forms easy.