I went to lifetime for their spa because of a deal I found online for spa week. When I first arrived, I was blown away by the gym, it's huge! very impressive. the cool thing for me was the outdoor pool area....huge with every water feature, they had a lap lane, general swimming area, toddler area, hot tub a well as slides. I believe there was a snack bar too. Anyway, I walked inside and was greeted by some dude, well, he was generally nice, but I was kinda thrown off when I asked if I could tour around b/c i was early for my massage and he looked at me bitchy and said "are you a member"? apparently you can't look around if not a member b/c they want to attach a
"salesperson" to you so they can annoy the hell out of you so you buy a membership. So, anyway i go into the spa area about 30 minutes early for my appointment and tell the receptionist that i don't mind waiting b/c i knew i was very early. I filled out a sheet explaining my problem area and goals for the session and then waited for OVER AN HOUR to be taken back for my massage. The therapist, danielle, was thirty minutes late. I saw her talking causally to some other employee when my appointment should have been going on! Then when she finally decided to take me back, she said hi im danielle sorry im late, like she was 2 minutes late or something. So, im in the massage room 30 minutes after I should ave been took back, danielle asks about any problems, tightness etc...um why did i I fill out the form if you weren't going to read it? So, i told her i liked light gentle pressure everywhere except my tight area which were my neck and shoulders. After all that, I finally got on the table where danielle preceded to ignore what i said and give me a "general. i want to get done with this and get my fast money massage" routine. I actually had to stop her at some point and say nicely that I was sore on my right arm b/c she was stroking the same place over and over so much it made me sick. She was very deep, and it was uncomfortable. I actually could feel her drop the lotion bottle near my body when she would get more lotion. The massage was so fast and it wasn't how a massage should be, i mean her strokes were short and brisk and rough, not long, broad and gentle. Anyway, It ended about 5 minutes early and I guess she didin't know or was just lazy and didn't want to do it, but the special also included some type of foot cleanse and massage which I didn't get or was told I would get. Overall, ti was horrible!!! I sat there for over an hour with no one checking up on me! Sure, I could have said something but i wanted to sit there and see how log it would take to be recognized. The gym is impressive but the staff and services.......completely awful!! UGH! Lifetime fitness and especially lifespa, you lost a customer! read more