Very helpful! Like that they are a small business and nice staff. They were sensitive to our needs…read moreand responsive, gave us all the information we asked questions about. They worked With insurance and talked to our doctor about their recommendations.

As a local City Councilor in Holyoke, I deal with a lot of issues with the elderly. When they need…read moreany sort of medical supply, foot inserts or respiratory needs I send them towards Footit. I also have sleep apnea. Because of the commitment to customer service, I buy all of my cpap supplies from Footit. They have a team who handles all of my insurance needs. Make sure you ask for Rich, and tell him Jim sent you.

Tuesday I stopped in to buy a chin strap for my husband. Because there was no sample I had to buy…read moreit sight unseen. It was not the right chin strap and was told it was not returnable by a girl who works there who obviously does not want to be there. A little personality would have gone a long way to keeping me from being an unhappy customer. You can be sure I will not be back and will not recommend

So my mom was coming home from rehab and she needed quite a bit of items to bring her home. A…read morehospital bed, a wheelchair,a transfer board,and a trasfer lift . Elizabeth was AMAZING at getting everthing for a date and time that worked for us and took care of a small issue ASAP so we didn't have to make any calls. Danny the delivery driver was AWESOME too. He did a great job delivering the items and was very careful bringing everything in the house. I would 100 percent recommend Louis and Clark Springfield, MA to my family , friends and anyone who needs medical equipment or supplys. A+++++++ service. Great company Sincerely, Lisa Goudreau

I had to purchase an item for an elderly friend and had no idea what I was doing. Alessia Jimenez…read morewas WONDERFUL! She explained the process and helped me through it. She handled the insurance and made sure I understood everything so I could explain it to my friend. I was so grateful for her assistance!

Ron was so helpful setting up our new equipment! Walked through all the steps, super quick and easy!read more

Chris was so helpful. Very kind. So patient. I'm so glad we called Mass Surgical Supplyread more

Hi All, I have been…read moredealing with Louis and Clark for the last 5-7 years for the various DME. The length of years may be longer according to the Mrs. This last visit to the East Longmeadow store on Tuesday the 26th of April 2022 was just dang close to perfect and stress free. First we send over the prescription. Second we received a call for the fitting. Third is the fitting and decision making for the accurate footwear. Fourth I show up two weeks later and pick up the foot wear. This store is convenient and relaxing along with professional staff and the time management with the appointments appear to be right on or dang near close. The Staff has been accommodating, pleasant and professional to me. Especially Wally who had assisted me in the past at one of the other branches. It was a once again pleasure to be his customer. Wally is very pleasant and knowledgable of the footwear and a Great asset to Louis and Clark. As for the footwear, there is definitely a variety. I am heavy pretty rough on my foot wear but I do know while they last, they sure are comfortable. Thank You all at Louis and Clark. Keep up the nice work. Mr. B

I never in my life I am 81 years old dealt with anyone who treats a person like medical supply girl…read morem Named Alescia she is the most disrespectful person I ever spoke with in the medical I been a nurse for over 50 years never dealt with anyone like her she argues with you tells you how busy she is she has more patient then I. She answers the phone when I call immediately she said hold on never comes back to phone therefore I have no idea where my order is or what is going on with it then company's wonder why they hold up with people like her she is a good example someone needs to train her on what her job is what she is not to fight and argue with a customer all I want is my order then word of mouth is the best advertisement and when I am asked I will be sure to inform anyone on my experance my rating is 0

My wife had a minor injury and was told to try using crutches. She went into Hometown Medical…read moreSupply of Northampton on June 2, 2011, and purchased a pair of Guardian Aluminum Crutches for $45.99. It turned out that it was impractical for her to use the crutches. The crutches are a regularly stocked item that came off the shelf, not a special order. She tried to return the crutches on two occasions, but the store was closed. When she finally was able to go in on July 12, 2011, the store refused to accept the merchandise for return, even though the crutches were clearly unused and still had the original packaging attached. The store cited a sign, as well as the fine print on the bottom of her sales receipt, indicating that there would be no returns allowed after 7 days from the date of sale. (It also indicates that even returns made within 7 days are subject to a 10% "restocking" fee. This would be the charge to put the item back on the shelf.) A merchant has a right to dictate restrictive return and refund policies; however, there are times when flexibility is in order and simply makes common sense. Fortunately, consumers have the power to choose which businesses to patronize and where to spend their dollars. Based upon our singular experience with Hometown Medical Supply of Northampton, I would warn fellow consumers away from doing business with this company ... a company with unfriendly policies that strongly suggest that it should not be in business.

The quality of their CPAP machine was inferior. We were told it was the same as Respironics. Noisy,…read morecheap plastic, not adjustable. Went and bought the real machine and saw a noticeable difference right away.

I think the bad reviews must be coming from a nearby medical supply competitor, because I have…read morenothing but great things to say about AMS. When I went in the Agawam Medical Supply retail store to get thigh-high surgical grade compression stockings needed for an upcoming vein ablation in my legs, it was almost closing time on a Saturday. I could see the two employees were closing up to go home, but I was greeted with a friendly smile. Marilou was especially knowledgeable and helpful. Although it was now past her closing time, she took her time measuring my legs in various places to get the correct sizing for the stockings, and she made recommendations that were spot on. When she learned I did not have insurance that covered the expensive compression garments, she gave me a nice discount so I could afford them. It was a wonderful customer service experience. I live in another city, but after this I will be driving to Agawam to get all my medical supplies at Agawam Medical Supply. I can't imagine going anywhere else after this.

We needed a medical bed for a month, called up Agawam Medical supply and had a very nice person…read morearrange delivery. They (Dillion)delivered the bed all the way out to Belchertown at the time they said and when we were done with it, they returned when promised. The whole experience was something you don't get these days! I know people tend to only write when they are not satisfied and I wanted to praise them for their professionalism and courtesy. Thank you...

I give Lincare a five star rating due to the wonderful care given to me by my healthcare…read morespecialist, Joseph Marquette. Since my COPD has forced my need for oxygen, 24 x7, Joe has given me the knowledge I needed to take care of myself and has always been available to help with any need. Thank you, Joe. Lincare is lucky to have you as their specialist- - so am I! Alice S.

BEWARE WEST SPRINGFIELD LINCARE…read more We went in to return equipment because my grandmother passed away. The worker FOLLOWED US OUT TO THE PARKING LOT to continue verbally assaulting us for "returning too much equipment"

I had to come to CT to help my elderly parents obtain some medical supplies for their home care…read more Upon entering Charm Medical, my daughter and I were greeted by a friendly and receptive associate (Deanna). Deanna showed us the products that she had to offer and was very knowledgeable regarding them. She made our purchasing and ordering very easy and efficient! Kuddos to great customer service!!!

Sue is the bomb!! She made me feel so comfortable from the time I walked (hopped) in the door (due…read moreto having tendon surgery on my foot.) She gave me the best of what my money could buy and was more concerned about me than anything else!!! We need more Sue's in this world. Thanks so much Sue u took my tears away and replaced them with smiles thanks so much.