I rarely leave public reviews, but because this involves medical care, I feel it's important to…read moreshare. I've been a patient of Dr. Love for more than 10 years and even brought my family to his office. He has always seemed competent and trustworthy, and I've relied on him through some of my most challenging health issues. Recently, however, I received a letter dismissing me from the practice over an unpaid $136 balance I didn't know existed. I was told letters and a voicemail were sent, but I never received them. With six people in our household, it's possible mail was misplaced but I have never been late on a payment in over a decade of care. I always paid small copays when in the office if necessary. A quick look at my record would have shown this was unusual. Ending a long-standing patient relationship over a small balance and a simple miscommunication, especially during one of the most difficult health periods of my life, is deeply disappointing. I've been in the office multiple times for this health issue, and my annual physical was scheduled this same month. I would have gladly paid the balance had I known. To make matters worse, my conversation with the office manager was frustrating and lacked any empathy. When I expressed my concern, she simply asked, "What should we do if there's a balance and we can't reach you?" A better approach would be to review each situation individually and consider a patient's history before making such a harsh decision. After 10+ years of trust, I was treated like a number. This experience has been disheartening. I can't imagine Dr. Love is aware of how his office is being managed, but I hope this feedback helps ensure no other long-time patient is dismissed so abruptly over a modest balance and poor communication

Excellent care from all of the providers I've seen regarding my primary care needs. They always put…read moremy concerns first. Office staff is always pleasant and efficient. Five Star Practice *****

This place is the WORST customer service ever. While the doctor himself was great--the lack of…read moreupdated--well informed--reception staff make my stomach turn. The last thing you need when you are sick is to be lied to saying "Yes we accept your insurance" only to find out that a couple weeks later you receive a bill in the mail from them saying "NOPE we lied to you and now you have to pay us money." Let me ask this--Why on earth is you DID not accept my insurance did you charge me a copay? You clearly looked at my insurance card--upon that the powers of observation should have struck a cord and you should have realized, oh wait, I am sorry we do not accept it. Needless to say--we called back to question this-and were redirected to the rudest woman. She not only told me "I can't talk to you because there are patients in front of me" but she also then hung up. Meanwhile the entire conversation was in a rude condescending tone that is absolutely appalling. It is unfortunate for Dr Merrihew as he was great--but I will have to spread the word that this place is not worth the time. The below is also a link I found that highlights them taking my insurance. There are laws regarding providing false information.--I wonder if the Better Business Bureau would like this information. http://www.healthgrades.com/physician/dr-donald-merrihew-25kcb/appointment#AppointmentsInsuranceAccepted_anchor

Dr. Merrihew is a pleasant and knowledgable man. It can be busy there but, when you get to see the…read moredoctor, he spends ample time with you. Always answers all my questions in great detail.

I came in after a bad accident with a broken neck and crushed left shoulder. Stiff as a board,…read moreinflexible and in a ton of pain. Within two treatments, I was suddenly able to move my arm and turn my head. Over the next 10 weeks I rotated through 5 of the 6 therapists. Each had their own methods, they kept it fresh. They patiently trained me on how to exercise, coached me to not overdo it. I would never have imagined that being anxious to heal could be detrimental, but I researched it, they are right. Everyone was spot-on professional, including the front office. They are also very nice (fun, even) to work with. I thought I would dread PT; I came to look forward to it. I highly recommend High Peak Physical Therapy. Jeff Merrigan and his associates are the best. by the way, I see Randy B's review. Jeff owns the place; he is actually a Dr. of Physical Therapy. When I first walked in, I was very nervous (as I was in great distress). Jeff was the gatekeeper of the PT process. By the end of treatment 2, I was confident I was going to get better. Jeff's an expert, he kept track of my progress. I never met Brandon; I suspect he has moved on. If I ever need PT again, I would not hesitate to come back to High Peaks. As it turns out, a lot of the people I know at the gym also recommend High Peaks.

A great place for PT. They are all very professional and very knowledgeable about what you need and…read morehow to best get you back to 100%. I would recommend High Peaks Physical Therapy.

Super friendly people and quick appointment. Plenty of spaces to park and the people were kind and…read morenot rude at all.

Extremely frustrating experience. I went in for a suspected broken hand and was told they couldn't…read moretake X-rays because the radiology tech had already left for the day. They scheduled me for the following morning and assured me everything would be ready. I showed up early the next day, completed all the paperwork again, and then sat there for over an hour--only to find out the radiology tech wasn't even there yet. This kind of poor coordination and lack of communication is unacceptable, especially when dealing with injuries that need timely diagnosis. Completely wasted my time while dealing with a painful injury. I would not recommend this urgent care.

I called and left a message. 3 hours later no one called me back. So I walked in. There was no one…read morethere except the receptionist in this 1970s worn out waiting room. I asked if the doctor's available she said no. I asked if the doctor prescribed therapeutic phlebotomies. The receptionist went back, talked to him came out said no. This is an alternative medicine Dr... I turned to leave, apologizing for interrupting them. She goes back into the closed area, tells me to wait. Coming back out, she hands me the phone number of a Physicians Assistant 30 miles away in Latham. Then she hands me a retail flyer about their prices and what they offer which is basically shots of vitamins. I was appalled. The doctor is busy ,he wouldn't talk to me, and he had no customers. What I asked for seemed to be cosmically horrible I could tell by her expression, when it's actually something that's been done for a hundreds of years. And they have the gall to ask me to refer them to other people. It's just beyond the pale. I would not recommend them.

From the owner: Dr. Garner, a solo Family Physician, has been serving the Glens Falls/Lake George/Saratoga region…read morefor 30+ years. His medical practice, Adirondack Direct Primary Care, is a membership model that allows for personalized, compassionate, full care, same day service. You communicate directly with Dr. Garner who will work directly with you to help you attain your optimal health. Dr. Garner believes in your medical freedom and also provides personalized high-quality IV services to members and non-members. Adirondack Medical Infusion Center, is a fully integrated IV Infusion Center that offers High Dose Vit C, Myer's Cocktails, EDTA Chelation Therapy, NAD+, Glutathione, Hydration, Toxic Metal Testing and more!