We came in near closing a few days ago and there was a young man named Galen that was so polite so…read morehelpful and did not rush us just because it was time to close. We bought over $1000 worth of equipment and we really enjoyed his company.

Good store but want to compliment Heather who went out of her way to help me. She's a great and…read morekind employee

Boot Barn is a fantastic new addition to Ann Arbor. The customer service was…read moreoutstanding--attentive, friendly, and truly knowledgeable about both fit and fashion. The selection is strong, from staples to trend-forward "cowboy chic" pieces that feel very current. The store itself is clean, well-merchandised, and easy to shop. Highly recommend stopping in, whether you're a longtime western wear fan or just leaning into the trend. I'll definitely be back.

The reviews are spot on. They have excellent customer service and are very welcoming. I popped in…read morelooking for a new small spring/summer style that will fit in my laptop bag while traveling. One woman was helping me however the other associate overheard what I was looking for and knew there was a new arrival in the back that would fit exactly what I was looking for. There wasn't a watching wallet but I found one that worked just as well. It was a heavy price tag but it was what I expected for this trip. I was out in 45 mins. The longest part was the complimentary monogramming of the tag. Love my new bag and definitely be back for more pieces after such great customer service.

Great customer service and collection. I'm a fan of this store and the sales associates are…read morephenomenal.

Emily was so helpful when I was at UO in Ann Arbor. I was overwhelmed, but she was patient and…read morethorough and made sure all of my concerns were taken care of. I greatly appreciate her help and she is a great employee!

Do NOT get your ice skates sharpened here. They were 10x worse than when I brought them in and I…read morewas unable to skate in my game that night. Had to take them somewhere else the next day to be resharpened and they were able to show me visibly how terrible of a job they did on my skates. The whole blade had visible ripples in it and there was absolutely no edge on the inside of my right skate. Also charged more than the place that did them correctly.

To start this out, I used to work for the company so I know what the policies and procedures are -…read moreespecially when it comes to the trading customer items in. So I went in today to trade in a board I've been using as decor for years - it's in excellent condition and it's also just really cool in general because it's a limited edition gnu board with universal horror monsters all over one side of it with a green trim - truly gorgeous BUT bills are in demand right now so I had to let go of it. So I figure this will be an easy process and I'm ready to take a lower amount for it (maybe like $150 or something considering I got it for $600 myself originally previously owned and again it was just decor so it's in the same condition I originally bought it in. I went to play it again sports to trade in my board - I've worked there so I know the process and I'm willing to take a hit (accept $150 at the lowest) and am totally cool with that because I'm desperate for bill money right now So I go in, a teenager is working and I was like "hi I'm trying to trade in my board" and he said "okay I'll have my manager take a look at it." Nice and normal. I said "and just to save you some time it was really hard to find info on the board but I know it's from 2007-2010 originally so it'll help your search." I wish I had shut up and Not been helpful. He said "oh yeah I don't know if we can take it if it's that old." I said "if it's usable that doesn't matter? Also if I didn't tell you the year then you wouldn't have said that? And if anything it's worth more because of how rare it is and what good condition it's in so why does the year matter?" (Repeating, I've worked here before...so that was a load of crap.) He said "okay yeah I'll ask him."So he goes and asks another teenager working there and comes back and says "yeah my manager said if it's that old we can't take it." I said "he's not even gonna look at it? Because of the year?" He said "I don't snowboard so I don't know much but yeah sorry" ALRIGHT MY GUY IF YOU DONT KNOW SNOWBOARDS THEN YOUR PERSPECTIVE ON THE WORTH IS LIKE EXTRA USELESS LIKE GO GET YOUR BOSS TO ACTUALLY DO HIS JOB??? So he says, "he's really busy" - it wasn't busy. At all. So I'm shocked at that response and just stand there and say, "no I'll wait, he can look at the board like he's supposed to." He goes off and asks him and him and the teenage manager plus some other kid (I swear to god they were like all in high school) to look at the board. I pretend to walk around the store but at this point I didn't trust them at all so I was actually paying attention to them and this is what they did: I watch them stare at the board and spin it a little, then tell me they can give me $25. 1. So the "we can't take it if it's that old" was a blatant lie because magically they can now 2. The board is priced off of a few factors, all of which require research and they did absolutely ZERO of that to determine a price. They just made it up on the spot. I laughed at the random insult of a number they gave and just left. Absolutely insane experience and I don't know if this location just doesn't train their people correctly or if it's because they hire them so young but good lord that was such a wildly ignorant and unprofessional experience. Train your people or hire competency.

Super kind. They saved me today when I forgot a shirt. I highly recommend using them.read more

I've been searching for a quality men's clothier in the Ann Arbor area. I purchased two suits, two…read moredress shirts, and an overcoat that needed to be turned around quickly for an event. The day before my event, Christian, my Sales Professional noted that my suits had not shipped as planned. He jumped in his car and drove my suits to my home about 40 minutes from Ann Arbor. You don't find service like that anywhere! Christian had made me a State and Liberty customer for life and I will refer anyone to them for great clothes and service!

9/10/2022 came to pick up my fiancé some scrubs before she goes into work. I happened to also work…read morethat day but got off in time for us to take a trip to scrubs & beyond for me to get met by a locked door and a posted note that read, "be back at 6:15". It was about 5:30pm at the time and my fiancé has to be at work by 6:30. What y'all got going on to whole out lock and leave the store!?

I had such a great experience shopping here! The sales associate with the long black braids was so…read moresweet and so helpful even though we were there a little after close. She helped me find the perfect pair of scrubs for me first day Monday! Keep up the great work!

The go to place for everything University of Michigan that you need (and didn't know you need). The…read morestore is always well organized and clean, however can be a little crazy on football game days. This location (in Briarwood Mall) is on the smaller side, but they still have a wide variety of items: shirts of various sports, jerseys, sweatshirts, jackets, hats, sunglasses, mugs, magnets, stickers, block M noodles, "BEAT _____" pins (i.e. State, Penn State, Ohio, etc), socks, kids/youth apparel, and framed pictures of the Big House during various events. It's located in the JC Penny wing of the mall, near the central food court, two doors down from the Apple Store. They have items that are more expensive (Nike/Jordan brand) and less expensive (Champion brand), but both are great quality. Go Blue!