I chose to go to this license branch at 8:30am on Saturday thinking I was going to be first in…read moreline. When I got there the line was down by Hobby Lobby and my heart stopped for a quick second. I still went in to use the kiosk to transfer my plates from my old vehicle that I traded in to my new vehicle and used the Kiosk. I was unsure of what to do at the kiosk but Jane helped me and made the process quick and easy. Jane has outstanding customer service skills and I was impressed with how smooth the process went. I'm so happy that the kiosk was available for me to use. Thank you Jane for your service, keep up the good work.

This BMV was very efficient i took number and about 10 people were ahead of me but I made I in and…read moreout within 30 minutes. Staff wasn't the friendliest but good at Job and helped me finish what I needed to finish!! Plenty of people working was a plus and in the area the crowd likely wasn't as big as most major locations!

I scheduled a branch appointment for a name change. Per the email confirmation, I was to proceed to…read morethe customer service desk upon my arrival. I did not see any area labeled as such. There was a desk dedicated to those with Drive Test appointments, but that was it. I went to that unmanned desk and noticed a representative/supervisor standing nearby. She saw me but didn't acknowledge me. Other reps were looking at me as well, but none of them attempted to assist me, as they were assisting other customers. I moved down, behind the customer that was being helped by a rep and the supervisory person. I hated standing behind that individual conducting personal business, but I didn't see any other way to get the supervisor's attention. She continued to ignore me until I said, "Excuse me." From that point forward, the interaction was perfection. She asked what type of appointment I had and called for the next available CSR (customer service representative). A few moments later, a nearby rep stated that she was almost finished, to which the supervisor responded something to the effect of, you have to slow down, "I'm only one person." That's when I noticed the banner stating that they were hiring. I snapped a photo for my daughter to apply. The rep clarified that she didn't need help, but that she would be the next available CSR! Shortly thereafter, I was called up for my appointment. The name change was smooth and required minimal documents. They also updated my voter registration and offered to renew my vehicle registration at that time as well. Once I sat down, I was done within 10-15 minutes. The initial interaction was a little off-putting, but ultimately, they got me taken care of quickly and efficiently.

We came for my daughters driving test. I give it 4 stars because whomever the "greeter" was that…read moremorning wasn't the most helpful. Even when we told her we were there for a driving test, she didn't even let us know there was a special area to go to. We had to find it ourselves. There is enough attendants working that the line seemed to move pretty swiftly and smoothly.

We came for a scheduled driving exam around 9:30am on a weekday but there was very little wait time…read morefor anyone who was a walk-in taking a number. The employees are polite, efficient & friendly. The driving examiner was really pleasant & made my son feel at ease for his test (which we all know can be a bit nerve racking!). From start to finish we we there about 40-45 mins...which included the half hour drive time & all the paperwork.

I was in and out in less than 15 minutes! The staff has always been pleasant to work with and all…read moremy issues are resolved. This particular time I needed to change my address which meant i had to go in to a local office instead of completing online. They have a number ticket system in addition to booking appointments. I was number 180 and they called 177 when I walked in - so I knew it wouldn't be long. I was able to get all my transactions completed at once and very quickly. From growing up in Nevada where the DMV there is the bane of everyone's existence - this is always a welcomed surprise that it doesn't take long her in Indiana!

I love when coming to the BMV is fast and easy. I've been to this location a few times and have…read morebeen pleased. My son got his license from here, got a temp tag replaced, and I also registered/plated a vehicle. Each time it went very smooth. This location is easily visible and has parking out front. We are always greeted at the entrance. To get a ticket is easy. Inside appeared clean and had plenty seating. Virginia helped with getting my son's license and temp tag. She was very friendly. Daniel was the person that helped get my vehicle plated/ registered. us, and he provided excellent customer service, he was a pleasure to work with. I wanted to the black out plates and he quoted my registration for 2 years telling me that would save money as I'd only be charged $45 one time for the black out plates (usually if you have special plates you have to pay every year with registration). I was appreciative that he shared this information with me as I'm always looking for ways to save money and went with this option. The whole process took about 20 minutes. I was very pleased with this visit and the outcome.

Updating my last review to say this place has still got it going on. Yes, ladies and gents, five…read morestars for a BMV. Five stars for the staff member named Katelynn who appears to appreciate efficiency and getting down to business as much as I do. We arrived both needing to renew or licenses at lunch time and were in and out in no more than fifteen minutes. Hard to complain about that, right? If you're dreading your next BMV visit, make this your location and you won't be disappointed.

We went in to get my husband's address updated. Wait time was maybe 5 minutes and we had the…read moresweetest woman, Alicia, helping us. We were in and out in probably 20 minutes! The experience was very fast and painless. Best BMV I've been to and Alicia is the best!

I went to the BMV to update my license and got Shania... I have never felt so belittled in a…read moresituation before. I had absolutely nothing to change. This should've been such an easy time for me going there. However, I was seriously shaking with how disrespectful the worker was to me. She wouldn't look me in my eyes while I was bending down doing my eye exam, she had a man come and stand directly behind me to get his photo done. Then when it came time for my photo, she had a very shitty attitude and kept telling me my hair was in my face. My hair was behind my ears. She then Just took my picture while I was in the middle of asking her if the hair was OK behind my ears. I don't know what this worker had against me. I'm going to be calling to complain about her as well. I've just never dealt with this rude of customer service whenever I myself didn't have a attitude / wasn't being difficult.

I e recently purchased a new car and BOTH times I've come to this BMV location they have been…read moreprofessional, welcoming, quick (but not in a pushy feeling, but efficient), insightful and overall kind. Overall, great and helpful staff. Your experience should be great as long as you as the driver or future driver have everything necessary for your specific visit

Very unprofessional, they have continually failed to provide the needed document. this location is…read morenot professional or they don't tell you what u need.

Absolutely disrespectful service, unprofessional did not answer questions when asked. Then I pay…read morefor a specialty plate and almost 700 dollars later my plate never shows up and I have to sit on hold for 30 minutes to make sure they do their job correctly. Not to mention they never put the request for my title in properly. After 6 months of trying to get my plate, 3 paper plates ripping off my car, 4 trips , and 2 phone calls I am truly hoping this is the last time I have to deal with this place. This is just another reason why I will be making sure I move out of this sorry boring state!

The worst experience ever this is my 1st review ever for any company and it was needed , seriously…read morethe workers are not informed at all! Every person I dealt with had something different to say, just to realize I had all the correct information the very 1st time, I had to come back 3 times on a Friday and still did not get what was needed on something very simple! "black man in America " I feel as this was more of a hatred act honestly!!!

Very COVID aware, always makes sure customers are spaced appropriately and counters/stations are…read morecleaned after each person. The line looks longer than it actually is. I went during my lunch hour and it took about 30 minutes to get from the end of the line to when someone called the number I took, which is pretty decent for the BMV during lunch rush, in my opinion. Make sure you bring everything required for whatever you're doing, that seemed to be the source of many customers' attitudes and frustration. Staff were professional.

Amazing. After living in the Lafayette area for more than a decade and dealing with the typical…read morepoor service at the Lafayette branch, I decided to try my luck at the West Lafayette office. Oh. My. Gosh. I walked in early on a Friday morning, waited about 30 seconds to be called by the most professional BMV employee I have ever met (and I've lived in six states). She was helpful, thorough and competent as she renewed my drivers license. I will go back to this branch every single time I need to have something done. Excellent customer service.