Please do not take your loved one to Healthcare Resort. The staff is over worked and under…read moretrained. My parent was left in his bed most of the day. Team had no coordination of his day to day needs. The social worker never contacted us with his plan of care or progress. When we initiated contact, he did not follow through with insuring proper care was given. We met with the Healthcare Resort leadership. They had little information about my parent as their excuse was that we just started. I am concerned for other patients. This facility has a severe quality of care issues. My family of which 4 of us are either clinicians or work for CMS were shocked at patient treatment. To reiterate another persons comment, the patient floors smell horrible and there are constant call buttons going off while staff scrolling on their phone. We moved my parent to another facility which was a total 180. I am ashamed that providers like this exist for patients that needs these critical service to maintain a decent quality of life and care.

Everyone at Pt was amazing and the lady's who cared for mom too but the social workers were very…read morerude and not helpful at all !!!

My mother is a resident of Landmark and all we have had are bad experiences. The social service…read moredirector is always getting calls from me after 10pm because NO ONE ANSWERS THE PHONE, when I call to try to get my mother help. Tonight she is lying in urine as she doesn't have control of her urinary/bowels since her stroke. Most times I call to ask them to help her with the phone, however, not to long ago one of the people who answer the phone hung up on me and kept my number so whenever she is on shift I can't get hold of anyone and tonight is the case as well. This is frustrating when you have a disabled parent and noone is there to help them. Momma turned the light on to get hel;p but she has waited over 15 minutes. I know that sounds petty but when elderly people skin get broken down it can be hell. I lost a parent my father due to some of the same issues (thank God not at this facility). What's the chances the facility will not answer then Jordan from social services will not answer either. I spoke to Jordan (214-6863-1320) last night after 10PM last night and he tried to reassure me but we have the SAME ISSUE again today. I am afraid they will try to start mistreating my mother as they already will not answer the phone when I call to get her help, she's lying in urine and we cannot find her clothes that I know we have provided. Where the heck can elderly people and their family get help. The social services person came before and they step and fetch it and lie to fix the so call problems. I need someone to speak to me about my mother's care and we already had a care plan meeting so Jordan suggested that again last night, but hell nothing changed from the last care plan, so this is there way of trying to say the family is not doing what he need to do..bullcrap.

My mother is a patient there. They are very under staffed. And cannot care for my mothers needs.read more

Two weeks after my mom's stroke, I am incredibly grateful for the care, encouragement, and…read morecompassion she has received from the staff at Encompass Health Rehabilitation. This has been an overwhelming and emotional time for our family, but the kindness, patience, and dedication shown by her rehabilitation team have made such a difference. Thank you for celebrating every small victory, encouraging her through the difficult moments, and helping her regain strength and confidence each day. A very special shout-out to Lynnette, Lydia, Hortence, Tasha, Marcos, Lyndsey, Lenora and Portia (and all of the staff who we have met). Your support has meant more to our family than you know. We are so thankful for everything you have done for my mom during this important stage of her recovery.

My review comes from the viewpoint as a visitor. I went to visit a friend and I came into the…read moreparking lot off of Independence, next to the Braum's parking lot. I parked and saw multiple doors and went into one. I entered via the dining room. I later realized the front entrance is a circular drive facing 15th Street. This building could definitely use more signage both outside and inside. A kind nurse on break in the dining room pointed me in the direction of the lobby. Once I weaved my way around and arrived in the lobby a kind woman had me sign in the visitor log book and told me what time it was. I later realized there was a clock right overhead (after I started digging into my purse for my cell phone). I knew the room number I was looking for and logged that into the book along with my name. I found the elevator to the second floor and followed the signs to the room. My friend was participating in a rousing game of hangman with a small group of fellow patients. The nurse/therapist leader did a great job of making the hangman game fun along with "churning butter" to make arm circle exercises. Very creative! My friend was headed to physical therapy next, so I ended up coming back after lunch to visit. I promised to come back with a small Braum's milkshake when I returned. This time I realized where the main entrance is and parked in the front parking lot. The lunch tray was still in the room and it looked like a healthy spinach salad. All of the personnel I came in contact with looked friendly and happy, which was refreshing. Since my friend was being discharged in a couple of days, it seemed like she benefited from the care she received while inpatient at this facility.

Dr Serge and his team are exceptional in all they do. I have…read morebeen to see them twice now and I've had Emmy, one of the team members and I can't say enough about what she has done for me. All the other team members are equally as good! So give them a try! You will not regret it!!

I along with my family been seeing Serge for over a decade. Each time one of us injures ourself…read more(SI Joint, ankle, foot, wrist), he has helped us get back into shape. The office manager, Al, is very helpful and has worked with us given whatever insurance we have had. Billing through Methodist has made it more challenging but he still makes it work. Al speaks in perfect English so I am not sure who the other person was speaking with. I send all my friends to Serge.

sadly i am moving home this place saved my life made lots of friends and ferling of freedom cam…read moreovercome me Ty jim

7 days a week…read more.... meetings are at 6:30am, 12:00pm, 3:00pm, 6:30pm, 8:00pm, & 10:00pm on Fridays & Saturdays, the last meeting of the day is at 10:30pm instead of 10:00pm.

I was referred there by my Primary Care Provider, Milo conducted a thorough physical examination he…read morewas very respectful, professional, and detailed. Milo was able to guide me to do my at-home exercises in a way to maximize my recovery from a previous stroke - my balance and how I walk have gotten a lot better. I love that their staff helps each other during my visits. On the day of my last visit there, Milo assures me that in the future I can just call Maggie at the front office to schedule an appointment I highly recommend this place for anyone in need of having a Physical Therapist in mind. ...KUDOS FOLKS!

This place got me on track. Therapist were nice and understanding. Staff were very nice…read more Atmosphere was pleasant and laid back..

I found this hospital very helpful and the conditions were very good. They care about their…read morepatients. The kitchen manager even comes to your room and goes over the menu with you, Syed, and all the employees care about your experience. Including Laura, my case manager, she went out of her way to find me a nursing facility to go to. All in all my experience was very good and I will be telling my insurance company the same thing.

Do NOT send your loved one here! Mom came to Encompass Rehab in Richardson after hospital stay and…read morethey failed miserably with nursing and medical care. She laid in bed all night in feces while continuously pressing the nurse call button, but no one came. She even tried to sit on the side of the bed thinking the bed alarm would go off. The morning nurse came in and the call button was not plugged in and the bed alarm was not set. Mom had trouble breathing and had to request a chest X-ray which determined she had pneumonia. No breathing treatments were provided and several times her oxygen wasn't even on. I removed her against doctors orders on a Saturday and transported her by ambulance to a hospital. The EMTs said this is common with this facility. Do not let your loved in suffer here.

The facility is overall a good facility. It is very clean, has good food, they have many good…read morestaff members and offer a fair number of services and activities. Like any other place of business, there are several areas that need improvement and several staff members and permanent and temporary employees that need to be replaced. They are also short staffed and at times disorganized because of these staffing shortages. That being said, there are some exceptional, caring, friendly, professional and knowledgeable employees that I would like to recognize. Jasmine Roberts is a fantastic CNA (certified nursing assistant). She is extremely attentive, knowledgeable and professional while being friendly with all of the patients. She never complains about dealing with very difficult situations, circumstances and people. She never misses her rounds, never avoids the difficult tasks like bathing patients, never complains about coworkers, calls patients and their family members by name, never shows anger even under very stressful conditions and is an example for others to follow. Christine James who oversees the kitchen staff does a phenomenal job. She always greets the patients, asks for their opinions on the food, asks if they need anything else and genuinely cares about their wellbeing. Patty Matlick in the business office also does outstanding work. She answered all my questions and she handled all of the paperwork to get Medicaid approved for my wife and kept me up to date and well informed during the entire difficult and stressful process.

We thank all the staff for my wife's stay there. In particular we thank the therapy teams great…read morehelp for her recovery.