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    Liberty Tax

    5.0 (3 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 3 months ago

    Services - Liberty Tax

    Current year tax preparation and filing

    Past year(s) tax preparation and filing

    Audit and conflict resolution support

    1 More Service

    Tax planning

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    H&R Block

    H&R Block

    (2 reviews)

    I went to H&R this year, David was super helpful and helped me make sense of the mess I made last…read moreyear when I used Turbo Tax. David was very thorough and helpful explaining everything. I will definitely use them again next year to do my taxes. Peace of mind was worth the money

    I figured after my horrible experience at the location in Junction City, KS this year in which I…read moreended up leaving without having my taxes done I would give the Manhattan location a chance. It was the best choice I've made. I set up an appointment less than 24 hours in advance for the lunch hour. The "receptionist" must have been a Tax Advisor herself because she was MORE than helpful in taking my information and matching me to someone with experience based on the answers I gave to her questions. (Again a completely different experience from the Junction City location in which their receptionists have NO clue what is going on within the confines of those walls,) I arrived on time to friendly and helpful faces. The location was quiet, clean, and convenient. I informed the receptionist that I was there for an appointment and I didn't even have to sit down to wait. Nor did I have to fill out the forms that the Junction City location makes you fill out before being seen. Apparently my information being in their computer for the last 10 years was enough for them. What a novel idea. Bring in Senior Tax Advisor 5 "Carolyn." One of the most pleasant ladies I have had the pleasure of meeting. A genuine, caring, sweet, intelligent, refreshing treat. I knew from the moment I sat down with her that I was in VERY capable hands and that I was NOT going to have another Junction City experience. What a relief. "Carolyn" walked me through everything step by step and even corrected the minor errors that had been repeatedly ignored over the years by the Junction City location. "Carolyn" was never in doubt with what she was doing and made me confident that regardless of the outcome, she was right. This may just be my favorite "5 star" rating that I have given. You just don't find customer service like this anymore. What a refreshing experience! I would HIGHLY recommend this location and "Carolyn" to have your taxes done.

    Paramount Tax & Accounting - Manhattan

    Paramount Tax & Accounting - Manhattan

    (1 review)

    Working with Paramount has been a complete nightmare almost from the start. Here's the story…read more We had to file for an extension due to my new son's BC and SSN taking a long time to show up. Things were fine until then. I sent his number in on May 29 and received a quick reply that she'd get things rolling. Great. For two weeks I checked the IRS and KS checked my refund system with both saying they had no info on my return and it probably hadn't been received. I emailed Heather on June 17 asking if there was a reason for this. I received no reply for a week. At this point I was beginning to be seriously concerned that I'd been scammed and she'd just been waiting for the last SSN to complete the identity theft. I'd already paid the bill as well. I called her office and, no matter the time of day, kept getting a "user busy" message. I texted her. No reply. I left a voicemail, no reply. I stopped by her office during work hours on multiple days in the morning and afternoon. The office was always locked with the lights out. I emailed her a far more terse message than I'm used to writing. I emailed the Paramount Corporate office to make sure she was real and to voice my concerns. I also realized she still had the hard copies of all our tax info from this and the previous year and there had been no effort to return them, another red flag. I was about 12 hours away from contacting a lawyer and discussing options, and my family was urging me to do so. Finally, that night I got a call. The company had forgotten to file them. Instead of seeing the email, and immediately sending an apology, I got ghosted for a week. Keep in mind, this isn't peak tax season. It's mid June now. Whatever, so they file it. As long as I get my refund, it's all fine. I'd probably use someone else next year, but I wouldn't be writing a multi-paragraph diatribe. I the look through the itemized bill and realize that they haven't filed the federal adoption or K47 adoption tax form. This is the form I have to hire people for. This is the form I stated emphatically and repeatedly in my original questionnaire that I needed done and if I didn't have it, I'd just do the taxes myself. I was assured it would get done and that a rock-solid "triple check" system was in place to catch even the slightest error and that if I just put that concern in it would be as good as done. These forms were on my previous year's tax return! Even if nobody read the note, did they not look at my previous return and wonder why a form that was on it wasn't on this one?! They noticed with the student loan forms! So we have to file an amended return with the feds and state. That was June 25. It is now September 24 and I still haven't received my federal refund (the state one did arrive.) The tracker says it was completed and I should have received a notice or refund about a month ago. Now this isn't her fault, but what is her fault is that I emailed her two weeks ago asking if she could check in on this, as I wasn't able to get anywhere with the IRS automated phone system. Maybe she couldn't either, but I don't know that because I haven't heard back. I'm being ghosted again. So I researched and found a form that can be filed for the tracking of a missing refund. It has been filled out and mailed in, something you'd think a person whose mistakes caused all this could do, but no, I ended up doing it. Will I ever get it? Who knows. Now, to the social media or whatever team at Paramount writing responses to people's reviews. You're probably getting ready to write about how "we're very sorry to hear about your negative experience" and how "we always set a very high quality bar for ourselves." Save it. I'm not interested. If you have any real shame about this, you can refund me the $536.35 that I paid to still be worrying about my individual tax return at the end of September. And if the IRS isn't feeling generous and my trace is declined or unresolved, you can also refund me the $1600 that I'm still missing. If you do either of these things, I will amend the review, if possible, to note your response and offer my thanks. EDIT and UPDATE: I have changed some wording to amend some misremembered timelines and to reflect the fact that the errors were spread across multiple employees at the company and not just Heather. The errors are the same but I did not know there were others involved until yesterday. I know this now because I got a very long communication from one of the legal advisors for the company in response to my one star Google review. They have offered to help find out where the refund is, provided I sign something, but I've already filed a 3911, so I'm not sure what they can do.

    From the owner: Paramount Tax & Accounting is a professional tax and accounting firm that utilizes licensed…read moreprofessionals to provide value to individuals and businesses through a broad range of accounting firm services.

    Liberty Tax - taxservices - Updated May 2026

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