I am thoroughly dissatisfied with the service at this particular location. The events leading up to that conclusion are somewhat trivial. However, I feel the outcome could have been better. I wished to make a simple purchase. A cold drink. I selected my drink and paid for it only to find that it wasn't exactly a drink, which one would expect to find in a liquid state. The frozen mass contained within the bottle, which likely would have been equally refreshing once thawed, was not going to fulfill the desired purpose in the desired timeframe. I was about to hop a bus and hoped to fully consume the drink beforehand. A block of ice, no matter how delicious, was useless to me. The reason for my gripe was that I had to pay for what I already bought. Unacceptable. I purchased a beverage, not a block of ice. I should not have had to pay a second time. This is a trivial yet poor example of not taking care of the customer. I will never return, unless I find myself in need of frozen apple juice, that is to say. read more