John Seymour
PO Box 1342
323 Turner Ave
Guasti, CA 91743
(619) 392-6779
Liberty Mutual Claim #035903226
Caliber Collision 9490 E 9th St, Rancho Cucamonga, CA 91730, USA
Phone: +1 909-941-3466
https://calibercollision.com/locate-a-caliber-collision-center/rancho-cucamonga
Denny Croy, Service manager denny.croy@calibercollision.com
Ryan Stillman, Service representative ryan.stillman@calibercollision.com
Liberty Mutual Service representatives
https://www.libertymutual.com/
William Rago Senior, Repair Network Specialist, Liberty Mutual/Safeco Insurance
Liberty Mutual/SafeCo Insurance 9325 Sky Park, Suite 200, San Diego, CA 92123
(619) 990-9916 (william.rago@libertymutual.com)
Heidi Sampson Senior Repair Network Specialist
Safeco Insurance/Liberty Mutual Insurance 6030 West Oak Blvd Rocklin, CA 95765
(626) 660-5192 (heidi.sampsonand@libertymutual.com)
Natalie Williamson
Liberty Mutual/SafeCo Insurance 9325 Sky Park, Suite 200, San Diego, CA 92123.
(972) 941-3466 / (469) 997-3381 (natalie.williamson01@libertymutual.com)
10/07/2017
To Whom This May Concern:
I was involved in a car accident on July 23rd 2017. I was driving northbound on the I-15 in Corona CA in my 2009 Cadillac CTS when I was hit from behind by a SUPER DUTY TRUCK. I was in a stopped position in traffic. Once a beautiful car with low mileage and no defects.
In short, about $7000 in damage was done to the driver side rear corner. Also, it should also be mentioned the entire bumper was torn, ripped apart and left hanging.
The person who hit me called his insurer and took full responsibility. I was called by their insurer while still in traffic. Nick Cameron the representative from Geico Insurance advised me to go to the emergency room, after telling him I had broken my shoulder 4 months earlier, and took the full impact of the accident with this shoulder, by an instinctive move. I saw the other driver was going to hit me, there was no stopping him, all he could do is try to hit the corner of the car, rather than a direct front end hit. Which would have probably severely hurt all of us. When Nick called, I was having serious throbbing pain in my bicep, triceps and shoulder. I decided to go to the emergency room. I already knew what happened. I was advised by my orthopedic surgeon that this would eventually happen. The shoulder dislocated and then popped back in place.
Myself, I was just a few days away for leaving on a trip to see my son in Phuket Thailand. I have a 3 month period in which to visit with him. My son is 10 years old. Because of the time constraints involved, I had to put the claim through my company, Liberty Mutual. Where I have full coverage.
I choose to use Liberty Mutual's repair shop for the car repairs because it was close, and I believed they would do the right thing. I should have gone to a certified Cadillac dealership, but felt I could trust them to do the right thing. It was recommended I go to Caliber Collision 9490 E 9th St, Rancho Cucamonga, CA 91730, by Liberty Mutual. There I spoke with Ryan Stillman, a service representative. Here, all they talked about was how good they were, and HOW THEY would guarantee their work (909) 941-3466. Unfortunately, these were ALL miss-truths told to me to lure me in. They in fact did not guarantee their poor quality workmanship, and I had to take my inoperable vehicle to a Certified Cadillac dealership to pinpoint the problems, AND PAY FOR THIS WITH NO REIMBURSHMENT. (I picked the car up from Caliber Collision some 30 days ago.)
I would advise ALL THAT MAY BE READING THIS, TO GO TO A CERTIFIED DEALERSHIP OF THEIR CAR'S MAKE. You need the 3rd party in your corner, especially if you have a nice car. DO NOT TRUST LIBERTY MUTUAL /SAFECO INSURANCE or CALIBER COLLISION, BECAUSE THEY DO NOT HAVE YOUR BEST INTEREST IN MIND, AND WILL SHORT CUT YOU! JUST READ THE REVIEWS WRITTEN ABOUT LIBERTY MUTUAL AND SAFECO INSURANCE. They seem to rate in the high D+ to C range. https://www.consumeraffairs.com/insurance/liberty_auto.html
I would also suggest anyone who has insurance with Liberty Mutual or SafeCo Insurance read all the reviews about these companies. They are not good, and there are MANY. I personally can do better since I pay for full coverage. All these individuals tried to coerce me to drive my poorly serviced car across Southern California illegally, with no regard for my well-being. Intentionally causing me several thousands in additional costs to correct. These are bad people to work with and they do not care about your well-being, only filling their purses. read more