Hello, even if this is the policy the computer wiping out an appointment after 10 minutes of…read morelateness should be changed. Dallas traffic made it difficult to make it to my appointment and I was 12 minutes late but the front desk lady not even trying to help & showing no remorse whatsoever. I know that I was late but to have my scheduled appointment "wiped from the system," is ridiculous. There were not even many people in the building and the front desk lady did not even offer to help me reschedule. horrible service!

We have had our insurance since we moved into a new property and had a pipe burst, a sudden and…read moremassive flooding of our entire place and instead of providing coverage per our policy and assisting with relocation, we found our adjuster and his manager doing everything to evade coverage saying we had no mold coverage. This was not a concealed leak that turned into mold, this was a pipe burst during the freeze and we've found our policy was terminated immediately after saying we weren't pleased with their coverage. They are refusing to cover the appropriate dwelling coverage to rebuild the property affected, the freezing water flooded the entire property. Our adjuster advised against water restoration or mitigation and the policy that covers (co-insurance) the damages first only covers a woefully inadequate amount in both remediation and the build back and AAA has continued to refuse coverage when mold grew due to their delay in getting us any services, they left area rugs rotting and molding for over 3.5 wks. or longer while the other policy's adjuster found us a water mitigation company explained why water mitigation was critical and our personal dwelling coverage is not being used to cover the remediation costs while they used untrue policy rules they made up as they went along saying they couldn't relocate us until the other policy was completed the excuses grew and our desk adjuster claimed to have a house that met our special needs when we said we wanted to know where this house was and went to the manager this house suddenly was no longer available and they never gave us the address b/c they never had a place to relocate us to. The work will take approximately 5 months, it's complicated then our policy was terminated saying it was b/c we moved our car insurance to where it was better and less than 50% the cost AAA offered. No where in our policy does it state we must have auto coverage (clearly offering no discount advantage) and nothing was said when we tried to keep our auto coverage with AAA instead they apologized they couldn't provide competitive pricing. No one with AAA said, seeing we had a claim, our policy would be canceled and now we've found new coverage but we still haven't gotten the core issues resolved and had no choice but to file a claim with the Texas Department of Insurance. I would go to any other provider to get coverage, go where you have an agent that will be your advocate and stay away from AAA. This has caused unimaginable uncertainty, illness, duress and we worry about the value of our property with no policy alone covering the damages. The other insurance company doesn't feel AAA has acted in good faith and the excuses given don't add up to them either. They're willing to take the claim from AAA in subrogation but we're getting nowhere so we're looking for the TDI to assist us in getting this claim covered properly and no one should have to go through any of this when enduring a crisis that damages their largest investment your insurer should get you through a claim with professionalism and support. We remain with a claim that is unresolved when we should've had the work completed and could've been back into our home. Be careful, use all of the advocacy groups available to you, get a public adjuster, don't allow the water restoration company do anything to your property and not take any responsibility for damages they caused to both our property and our appliances. Go anywhere else I've heard Chubb is the very best and have outstanding customer satisfaction.

I've worked with Jason, at "The Phoenix Insurance" for many years. I started out with a motorcycle…read morepolicy and soon after switched both my homeowner and auto policies over to him. Can't say enough good things about both Jason and "The Phoenix Insurance." Very professional, and he's always gone the extra mile for me to find the best possible coverage with the best possible rates. Highly recommend that you give him the opportunity to earn your business.

Horrible service. These people will not work without getting confidential documents from your other…read morecarriers and are extremely rude. They likely don't get reviews from people who don't write a policy with them. Don't bother reaching out to them.

Dave Jackson helps my two businesses (long haul trucking and roofing) with literally ANY insurance…read moreneed we have. He always calls back or responds in a timely manner, and if you need something urgently he always gets it over to you! I really can't say enough good things about this guy. If he doesn't know the answer to your question off the top of his head he finds a way to figure it out same day! Additionally, he has referred his friends to us for roofing needs and has a great network of people/referrals if we're looking for help with other things (marketing materials, commercial banker, etc). Make Dave your guy and you'll know exactly what I'm talking about!

My husband and I didn't realize how much we could save on our home and car insurance. We gave David…read moreall the information of our current insurance company and he was able to meet all our requirements or better. The process was smooth and we were able to save thousands a year. Would definitely recommend. Thanks David!!

I have been a loyal Allstate customer for over 20 years, and I cannot say enough about Aaron…read moreAugustine's insurance team. Every member of the team provides exceptional, next-level customer service. I recently worked with Cameron Brewer, who helped me add coverage to my policy. She made the entire process seamless and explained everything in a way I could easily understand--even though I'm not well-versed in auto insurance. Cameron was incredibly patient, always available when I called, and ensured I felt confident about my coverage. If you are looking for an Allstate agent who truly cares about their clients, Aaron Augustine's team is absolutely the way to go. They make insurance easy, professional, and genuinely pleasant.

Spoke with Kamryn today in Aaron's office. She is very knowledgeable and friendly. Very helpful…read more Have been a client of Aaron for awhile and very satisfied with the service. Would definitely recommend. C Wesley

I should have called Michael months ago! A colleague of mine referred me over to him last summer…read morebut ended up going with another guy. This turned out to be one of the worst decisions I could have made. After flushing hundreds of dollars down the drain, I decided to give Michael a call to make the painstaking switch. I quickly realized that Michael was not only very professional and pleasant to work with but was truly a breath of fresh air in comparison to the unethical agencies I had worked with. If I could give more stars, I would. He saved me hundreds, and even thousands, had I not switched over sooner. Michael is simply the best there is! Thanks again Michael, and Terrano Insurance!

From the owner: We are a family run insurance brokerage. As independent agents we aren't obligated to write…read moreinsurance through any one insurance company, which allows us to shop the best rates through several different companies.

Today I had such a great experience with the agent Stephanie she was very helpful when I was having…read morequestion regarding my policy.

From the owner: For more than 50 years, your local Acceptance Insurance agents have been finding cheap car…read moreinsurance options for people just like you in Addison, Texas. Whether you're driving record is perfect or not, we've got flexible, customized options to fit your needs and your budget. The best part is we shop for you. We compare multiple insurance quotes for you. We provide you several affordable car insurance solutions - regardless if you have accidents, tickets, even a DUI. Our agents live where you live and offer more than just cheap auto coverage in Addison, Texas, we also have low-cost renters insurance, business insurance and more in Addison. For the cheapest car insurance, call your Acceptance Insurance.

I have had the pleasure or working with Jerry for about 26+ years to date. He has been a great…read moreagent and kept a solid team always willing to answer my many questions. Jerry provides updates on my policies regarding any changes I may need to be aware of. He has kept my family comfortable for each and every auto/home claim encountered to date. When I personally go into his office for our annual policy reviews, he often shares his catch of day from his recent fishing escapades. You can count on Jerry and team as he stays current and will be there if and when you need him.

Just switched to Jerry from a competitor. He and his team are very professional, approachable and…read morejust plain nice. We were set up and ready to go in a day. He personally answered all of our questions and took time to explain everything. We are very happy we made the change and would not hesitate to recommend Jerry and his team to others. Great company and great rates as well.

I'm very sorry my former financial planner set me up with an annuity for this outfit. They don't…read morecall back, different agents tell you different things and they seem unorganized. They waffled on their policies. I would probably not trust them to help you meet your financial goals.

When I moved my money from another financial institution, I was promised that customer service was…read morea strenght of this company. In 2018, I had a medical emergency and the affiliate of NLG in Arlington was supposed to help me get funds out for the hospital bills I was incurring at the time. They promised it would take five days (5) and after countless calls, it took them a MONTH to get that money out. Additionally, I was not able to access my online account due to an error on their part- they had the wrong birth date. The Arlington office blamed corporate, corporate balmed the Arlington office, and time passed. A week ago, a bit wiser about taking money out, I tried to access my online account and again IT IS NOT WORKING still. So, I called corporate and waited half an hour on the phone to talk to a customer service representative that told me the fastes way to ask for a withdrawl was to fax it. I did a week ago, and still, no money. Today I called corporate and, a woman with a horrible attitude that most likely did not realize I am a customer, answered and said that I had not received it because "needed to mark it as an emergency"., blah blah blah... (I did in fact mark it as an emergency) At this point, she says it will take about 1 or 2 days more -- with her horrible attitude. I want to make sure that NLG realized it is not good to mistreat a customer the way they have me. I am not able to take my money out right now but, I will as soon as I can. Shame on you!

When I got married and relocated to Dallas from California, I made a lot of calls and conducted a…read moregreat deal of research into the insurance I would need for my family in Texas, namely home, car, life, and a liability umbrella. And when I was ready to buy, calling Chuck Harrison was one of the smartest decisions I ever made--Chuck's a great guy who knows his business and product lines, and is constantly looking to save me money. His agency only sells the good stuff, e.g., Chubb, Safeco, and Progressive, so you know you're not getting stuck with a second rate product. But the real difference is the customer service. Chuck and Angelina (his friendly office manager) have patiently walked me through every proposed policy (as a lawyer, I have a tendency to ask a lot of questions). They're also always looking out for me. As just an example, earlier this year, Chuck found me a homeowners policy at a price I thought was great for the level of coverage, and I agreed to it. Done deal, happy customer, and a nice sale for Harrison Insurance. A couple weeks later, just before our home was scheduled to close, Chuck called and told me that he had done more research, and he was able to save me $300 on an even broader policy. Honestly, who has ever heard of an insurance agent who (1) spends time doing additional research AFTER a sale and then (2) tells a customer about a cheaper option that presumably means LESS money into his own pocket? That right there is an example of honesty and dedication to the customer that you just don't see much these days--I can't imagine a better insurance agency than Harrison.

From the owner: Harrison Insurance Agency is proud to represent a selected group of financially sound, reputable…read moreinsurance companies. We know which insurance companies give the best rates, the most discounts and the best claims service in Texas.

The training I'm getting is absolutely top notch! I'm very happy to be in the business of helping…read morefamilies. The only reason I'm not giving 5 stars is because of the entry fee.

From the owner: Founded in 2009, PHP Agency Inc. is a tech-enabled national financial services organization. PHP…read morepartners with leading insurance and annuity carriers to support customers' insurance needs and provides a part-time or full-time opportunity to those seeking careers as life insurance agents.