I was hit by a driver who had Liberty Mutual, initiated a claim with Liberty Mutual got assigned Victoria Hilke. Requested a BMW certified technician - she didn't give a crap. After much back-and-forth, she sent me to a sketchy joint. Dropping off my car led to misplaced files, wrong names, miscommunications and misinformation. The repair process was ridiculous, I requested copies of photographic documentation of the damage ( as I always do) - and again no one gave a crap. After picking up my car from the sketchy joint, my car shut down in the middle of the road. Liberty Mutual lied and blamed the malfunction on a pre-existing issue. I wrestled for over a month with this uncooperative insurance company and its fleet of racists for over a month. I was like f it and I paid to tow BMW, ready to pay out of pocket - then my car was mysteriously stolen. If I could find one ounce of proof of their involvement, I was sue their heads all the way off. read more