Horrible service! Awful. I have never even met Patrick Thach and we've had State Farm Insurance for…read moreover 10 years. We suffered through a recent accident and after many documented phone calls and emails for information regarding our vehicle FINALLY Patrick emailed us back. We waited for 6 months. He responded by telling us to "calm down." He spent 15 minutes catching up and looking at our claim and then tells us to calm down after waiting for answers over 6 months.

Amazing insurance company best quotes and the agents are lovely helped me get my insurance same day…read morealso went the extra mile most definitely recommend!! Shoutout to my man Jose thanks bud

Henry helped with all my insurance policies super helpful and great! See Henry Torres for insurance…read moreneeds!!!

AVOID! Shady agents and shady company! I needed a small ceiling repair and they told me i needed to…read morefirst pay 8k deductible! The repair was the size of a football in my ceiling. Changing companys and will not recommend Farmers! Scam artist!!!

Great experience with this agency so far. I love the fact that I can go to their office and sit…read moredown with their staff rather than calling 800 numbers. Good place to do business with!

This agency helped my family and I get the best possible policy. We wouldn't recommend them more!read more

I have used the Suzanne Brown Insurance Agency for my home and car insurance since 2002. They even…read morehelped me with Mexican Auto Insurance when I took my car in to Mexico. They have always taken the time to talk through what exactly I need and always find me the best rates/deals! As the company has grown, I am now working mostly with Meredith L., and am still getting the same great service. I love that I can email Meredith, after hours, about changes that I need to make and she will email or call the next day to start the process. Over the years, I have happily referred many clients and friends and still highly recommend them!

Since being taken over by Texan Insurance, customer service and competitiveness have really taken a…read morenosedive. I was a customer for years, but they were never able to even come close to the auto rate offered by Progressive, but then when an Allstate bundle beat what I was paying for auto at Progressive and homeowners through Suzanne Brown / Texan, that made me decide to leave both of them. My exit was handled very badly, my cancellation document, which I signed and have a copy of, was never sent to the insurer, so weeks later I had to call the insurer directly and get that taken care of myself. But this wasn't the only time, many times in the past I could never get my agent to call me back. I guess she was off chasing big commercial real estate deals, and we private homeowners are too small to care about? Well, the relationship is over now, and I'm glad to have EVERYTHING at one place, where I can look at it one one phone app.

Sounds like this company they don't need customers because they never be nice. Whoever on the phone…read moreis so rude they never said thank you or apologize to customers. I'm not even done asking and she just hang up. What so difficult to say thank you for your waiting or have a nice day or do you have any questions? That's supposed to be a basics customer service. And it happened to me every time i try to call theme ask for my insurance. If you don't need customers close business don't yelling on the phone cuz technically we also bring you benefit by using your services

Excellent service; was able to drop my insurance cost by almost 70%! Was with geico. Very quick…read moreturnaround. Moved my restaurant and family members over too

Mr. Rob is a great guy to work with, I have trusted him with all my insurance needs. He deliver…read moreevery time. He's very caring about you and your family and his communication is top notch. Always available to answer your calls and concerns. I highly recommend him to help you with your insurance needs. Sincerely, Kareem Taye

Rob is very knowledgeable. Improved our coverage, answered all the questions and is available in…read moretimes of need.