Ohaila & Henry are the best! I started with Henry in 2017, and then been working with Ohaila for…read morethe past 3-4 years, and she's been amazing. She still took care of my concerns today, and also such a sweet caring person. I an avid Statefarm client because of them! Thank you!

Henry has helped me and my gf for many years with our renters insurance and life insurance. He's…read morebeen awesome and really goes out of his way to provide excellent service. He gives great advice and I can't recommend his office enough! I also had the pleasure working with Ohaila with my home insurance. She helped me bundle my home and auto insurance so I can maximize the discounts on my policy. She also goes out of her way to help me and does everything she can. I really appreciate everyone here and the excellent service they provide. I am a customer for life!

Shannan was awesome!! She was responsive, she was fast and I saved money! Thanks so much guys!!…read more Best, Jamison

Working with Shannon Hartgrove was one of the worst insurance experiences I've ever had…read more She quoted and bound our home insurance using the WRONG ADDRESS, which we did not discover until after paperwork was signed. This mistake cost us hundreds of dollars and created completely avoidable stress during an already high-stakes process. What made this situation even worse was her behavior before and after the error. She repeatedly talked over me, dismissed my concerns, and failed to listen when I tried to clarify details--details that would have prevented this mistake in the first place. When I finally called her out on the error, she took zero responsibility. Instead of owning the mistake or offering a solution, she became defensive and unprofessional, telling me "this is my agency, I own this, and you can't escalate to management." That response alone speaks volumes about her accountability and customer service standards. If you value: * Accuracy * Professionalism * Being listened to * An agent who takes responsibility for their mistakes Do not use this broker. A basic error like an incorrect address should never happen, and the refusal to own it afterward is unacceptable

I have used the Suzanne Brown Insurance Agency for my home and car insurance since 2002. They even…read morehelped me with Mexican Auto Insurance when I took my car in to Mexico. They have always taken the time to talk through what exactly I need and always find me the best rates/deals! As the company has grown, I am now working mostly with Meredith L., and am still getting the same great service. I love that I can email Meredith, after hours, about changes that I need to make and she will email or call the next day to start the process. Over the years, I have happily referred many clients and friends and still highly recommend them!

Since being taken over by Texan Insurance, customer service and competitiveness have really taken a…read morenosedive. I was a customer for years, but they were never able to even come close to the auto rate offered by Progressive, but then when an Allstate bundle beat what I was paying for auto at Progressive and homeowners through Suzanne Brown / Texan, that made me decide to leave both of them. My exit was handled very badly, my cancellation document, which I signed and have a copy of, was never sent to the insurer, so weeks later I had to call the insurer directly and get that taken care of myself. But this wasn't the only time, many times in the past I could never get my agent to call me back. I guess she was off chasing big commercial real estate deals, and we private homeowners are too small to care about? Well, the relationship is over now, and I'm glad to have EVERYTHING at one place, where I can look at it one one phone app.

They were so helpful. Explained everything. Mya was very responsive and even answered my question…read moreon a Saturday!!

Very helpful, competitive pricing, and warm customer service team! I've used them for years,…read moreswitched and came back & don't think there's another insurance team for me.

Marcela explained everything clearly& patiently. She answered all of our questions & she went above…read more& beyond to help us.

It was really enjoyable to actually get insurance with State Farm. Most insurance companies have…read moreoutrageous monthly rates for basic full coverage plus a high down payment. With State Farm I got neither. I found a rate with them that fit my budget and am thrilled to death to be paying what I will be paying monthly. No start up or hidden fees. Just my first low monthly rate got me going. I always dreaded overpaying ridiculous prices, but no more. VERY friendly and explained in terms I could understand. Very patient with me. Thanks a bunch you guys ! Kevan -

We really enjoyed working with Kimberly! She is on top of everything and always picks up her…read morephone. She even stayed late/after hours to accommodate our clients. Thank you Kimberly and her team for a great experience! Sonya Loan Officer

Angelica insures my home, cars, boat and life for my family! She is so professional. I like the…read moreperiodic reviews that keep my coverages up to date. I highly recommend her and her entire team. She really cares for her customers.

Terrible office. They were very fast to respond when I was a new customer but now that I needed to…read moremake changes to my policy and consequently cancel, the communication has stopped. Much better agents out there than this one and her office.

Byron Van Scyoc ACCOUNT MGR is a REAL person. I loved his positive attitude. Quick to solve my…read moreissues. In this automated world, personal service is rare. I enjoyed working with him!

Great service and always very pleasant helpful with my needs. Good job LizL. Thank you!read more