I'm surprised to see there are no reviews for Liberty Mutual in Brentwood yet. Everyone I dealt with so far has gone above and beyond. I can guarantee you that this place can help lower your auto & house insurance. We've been with them for about 7-8 years and they continue to save us money. Many times my husband wants to switch insurance company to see if we can lower our monthly payments and every time Liberty Mutual worked with me........that's why we are still here with them. There are three employees whom I want to recognize for their excellent service: they are Don R., Pennie M. & Andrea C. Thank you! Thank you! Thank you! read more

This review is for Liberty Mutual as a whole. We switched and sorry we did. Their customer service and support is impossible to reach. They use Safeco and third parties to service their customers. You get passed along from one number to another without any resolution. Stay away unless you enjoy stress and headaches. read more

I have been dealing with Liberty Mutural about my deductable for my 2016 Jeep Grand Cherokee since March 2025. When the auto repair shop said my vehicle was read for pickup they stated I would have to pay the cost for a battery and pay my deductable. I immediately called my representative Chad. He stated to me to pay the cost of the battery and to add the cost of the battery into my exsense report for reimburstment with AAA insurance for the cost of the battery. I stated to him that I should not be paying anything more than the deductable when I pick up my vehicle and it was for Liberty Mutual to get the monies back from AAA since it was there client who hit and did the damage to my vehicle. Chad stated that if I wanted to pick up my car I would have to pay for the battery. So I paid for the battery along with my deductable. But, I told Chad I did not believe should not be paying for the battery and Liberty Mutural should be paying for it. So when I sent in my expense report to AAA they stated they would not pay for the battery. I called Chad and left a detailed message with him. After calling and leaving several messages I received a phone call from a Mary J. After talking to her serveral times she stated that they would not pay for the battery but stated that at lease I got a battery out of the deal. I stated to her that I did not get anything since I had to pay for the battery I feel I should not have had to pay for. Beware, you may have to pay more then your deductable when picking up your vehicle from the auto shop. You should only have to pay your deductable when picking up your vehicle according to your contract. Charles Burchell read more

We've been insured with Liberty Mutual for nearly 16 years with our Home, 13 years with our Auto and now a Life insurance. Thanks to Cid Cadigal Jr., Ruben Ramirez for re-constructing our bundled package discounts which has saved us a lot more than expected. I couldn't be happier, providing us an offer that I could not resist. Professionally thorough. Follow-up accordingly. Easy transaction. Would highly recommend their services. read more

Absolute worst insurance company to deal with. I've been a customer of theirs for over 5 years and they never respond to emails even when I am trying to buy additional insurance policies! read more

Stay away at all cost! Insurance is only as good as the claim they pay. After being a customer for year (I mean 15 plus years) with NO claims every I filed one tiny glass claim and it took 4 months and they refused to pay as they contract with Safelite. Despite telling me I can go anywhere that is at my cost! a $100 dollar deductable cost me almost $1,000 out of pocket to fix at the place they finaly approved.... now they still have not riembursed by and has been another month! There is NO apparent struture to the organization (Pyramid or Lattice) that I can determine... no Managment to help support or take the complaint, nobody cares at all of the several employees I spoke with. The agent shoves me to the claims dept. Claims insists I go through Safelite, Safelite says I need to send the invoice with detailed information which I did. Claims is PA (State) now says under review for 3rd time. I will cancel all of my cars and never return to this mess of an insurance fly by night (Can't even call them a company at this point). Sad, after so many years. hmmm 4k year for 15 years (60,000USD) and they can't pay 1 claim under 1K.... Bye Bye. Consumer BEWARE! Go Elsewhere. read more

Others at this office may be great. Gerald Capps on the other hand doesn't like to follow up or call you back. Got set up with auto and homeowners and had additional questions after. Called and emailed him multiple times and nothing. No response. Such poor customer service. So... I cancelled my policy and went elsewhere. read more

I was rear ended over the holidays buy a local pizza delivery person. Their insurance co. was Liberty Mutual. The next day I called to set up having my car repaired. Their agent gave me a claim number and had me go get the estimate at the body shop I chose. Three days later my car was in the shop and I was in a rental car. My car was repaired and my rental returned. From the time I called for the claim number untie when I picked up my repaired car one and a half weeks. I could not be happier. The agent I worked with (Eric.stewart@libertymutual.com) was fast and professional. read more

Liberty Mutual - Home & Rental Insurance Near Me - Brentwood, California