I had a wonderful experience with my refi, everything went smoothly and the help from Erika Hammock…read moreand Melanie Martinez was amazing! they are true professionals and very knowledgeable. I definitely recommend!

The entire process was accomplished quickly, easily and efficiently largely due to the knowledge,…read moreexperience and competence of my loan officer, Mr. Christopher Pfeiffer. He was very capable at explaining the best fit for my needs, the documentary process and all other aspects to bring my loan to completion successfully. An excellent loan officer is a necessity in navigating through the mortgage maze to find the best product and Chris is the best I have worked with and I highly recommend both he and Mutual of Omaha Mortgage.

They were unprofessional, rude, condescending, won't admit to their mistakes and talk over you and…read morewon't listen to you. Was in the loan process and stopped it immediately. If this is how they treat their potential clients how will they treat them if they're locked into a loan?

Dennis approaches me about a refi. Okay. When I have questions though, I can't reach him via…read morephone or email. I wait on him... a week, maybe? Doesn't matter because I'm adamant that I will not sign docs, etc. until I speak with him. Today, I felt the overwhelming urge for about 20 minutes to donate money to Nations Lending and I'd like to take this opportunity to tell you why. I was leaving work and decided to call a number that had called me. When I dialed 216 532 2134, I totally expected spam. But no! I get a guy named Brian. So apparently Brian can't afford to pay somebody to record a message that the caller is actually reaching a bonafide business. Poor guy can't even answer the phone with the company name. Just a 'Hi, this is Brian.' Took me a few seconds to put 2 and 2 together and ask. He sounded proud when he told me his title. Like I give a shit. But the title isn't about me, it's about him. Self-worth and all that foolishness. Brian didn't appear to have a last name either. A title but no last name. You can buy those, I'm sure. If not on Amazon, maybe Harrod's. Yeah, definitely Harrod's. So for 20 minutes this afternoon, I felt the urge to help Brian out and contribute to his buying a last name and a phone recording. (INSERT Sarah McLachlan "Angel" music here, focusing on a sad-looking phone rather than a stray dog) He informs me that Dennis is 'no longer involved' with my refi. Okay.... so can Brian explain to me why I'm getting boilerplate emails from Dennis (or somebody pretending to him)? I'm guessing no because Brian sidesteps into another subject. People who do that expect stupid people like me to sidestep too. I don't think so. I'm not impressed with titles nor long spews of verbal vomit. Let's move on. Dennis calls me back. I told him I have no idea what the turnaround time is for Nations Lending to return emails, phone calls, etc. but I'm not impressed with whatever it is and I don't deserve it. I should have ask their HR to send me their policy on that. I don't even know what Brian has to do with me, to be honest. Anywho, 20 minutes has passed accompanied by the death of that feeling to donate money. If I wait long enough, I'm sure I'll be hearing Sarah McLachlan and feel the need to give money to some other worthy cause... I have to update my photos here. Dennis is 'no longer involved' but gosh, you know... maybe Brian can't read English because Dennis' name is as clear as day on today's docs.

Once they get your unrefundable $600 inflated appraisal fee, everything seems to go downhill from…read morethere. First, you find out their appraiser "pool" comes from a source showing a 1.5-star online review status; then, you're assigned an appraiser whose "out of business," in less than 30 days; after; of course, said appraiser fails to acknowledge recent pertinent costly improvements made to both home and property, records blatant errors in the final report; and, most negatively impacts your lending options. If you voice your concerns, effective communication plummets; you're required to sign a waiver implying you could get all the way to the end of the loan process and still be denied; as well as outright told untruths regarding your application, just to pacify you. If this behavior just doesn't quite sit right with you, you're instructed to talk with "Tony." Now, apparently Tony's sooo important, it takes several weeks for him to contact you (by phone). Then, evidently Tony's sooo busy, he admits to now "multi-tasking"; thus, not paying attention to your legitimate concerns; until, at some point, "selectively" hearing what he can take out of context; distort, and lambaste you with; while, failing to demonstrate even one aspect of having a positive attitude, empathy; as well as, patience, for the matter at hand; failing to actively listen, effectively communicate, problem-solve; as well as, negotiate; and, most-importantly, failing to demonstrate effective customer relationship-building skills. Certain staff at NL state it's not uncommon for folk like you and me to simply "hang up" on them; can't say I blame 'em!

Nations Lending is a JOKE. Very unprofessional and unexperienced staff. I had been dealing with…read morethem for 3 months. I was working with Christofer Stanley who has NO idea what he was talking about or had any knowledge of FHA or HUD loans. This is the worst by far mortgage lender in the country. Don't waste your time with these idiots. I received an approval by email saying I was approved for the loan. Then they had said to me that their numbers were wrong and turn me down the that before they were going to release the money to me. I was furious to say the least. DROP them like a BAD habit. They are the worst.

Reliance First Capital are great to work with. Our mortgage analyst, Patrick Germovsek, was…read morefantastic. I truly appreciated his blend of professionalism and empathy. He was an amazing listener who made sure that our loan options were what would benefit our family the most. He went above and beyond every single step of the process. Patrick's communication skills are top notch. He was very easy to get in contact with, and if he happened to miss a call, would call back very quickly. Plus, he explained everything extremely throughly. I'm a very anxious person and Patrick took that into consideration by assuaging my fears and always keeping me in the loop. Patrick understood our family's unique situation and worked extra hard to get us out from a mountain of situational debt. Our family felt truly cared for and it felt like talking to a friend when we spoke. This refinance has truly changed our lives and Patrick was the only person who was willing to work with us. I can't even describe how much this refinance means to our family and our lives moving forward. We will be forever grateful to Patrick. He and Reliance First Capital gave us the first break we've had in years, and as a family who have been through the ringer, that means the world. I would recommend Patrick to anyone, and will for any friends and family looking into refinancing or anything of the like in the future.

I had a wonderful experience with Reliance First Capital. They did for me what my own bank of over…read more10 yrs could not. They deserve their flowers. Thank you RFC and to my handler: Joel Hyun Horswell Direct : 216-503-5209 Email: jhorswell@reliancefirstcapital.com Thanks for the help.

Jim Schwartz was awesome to work with. As a first time home buyer I especially appreciate his…read morewillingness to walk me through the process of buying my first home. By the end of it all I felt confident and knowledgeable. He was on top of everything through the whole process, and never left me waiting for a response. He worked well with my realtor and title company and made the whole process less stressful for me.

From the owner: Specialties PrimeLending is a national mortgage lender that…read moreprovides a wide array of loan products, including fixed- and adjustable-rate mortgages, FHA and VA loans, jumbo loans, refinancing options, renovation loans and relocation programs. We offer a variety of home loan programs for a range of credit scores and with various down payment options. Since 1986, we've helped over 500,000 homeowners buy a new home, fix up a current home or refinance. If you are in the market for a home loan, we can help you make the right decisions and have a rewarding experience along the way. For us, it really is Home Loans Made Simple®. Equal Housing Lender. History PrimeLending is a national residential mortgage lender with nearly 300 locations across the U.S. and the ability to originate loans in 50 states. Offering hundreds of home loan programs to cater to a variety of needs, PrimeLending is dedicated to making the home loan process simple, clear and timely.

I worked with Scott Greenberg out of the Parma office and he was terrific. I explained to Scott…read moreexactly what I needed and he immediately went to work and found me a great bank to deal with. He did a lot of the leg work since I was out of town a lot of the time. He worked closely with Peter Mazila at Westfield Bank and between the two of them they got me approved at a great rate and in a short amount of time. I would definitely recommend Scott if you need someone who follows through and looks for the right product for you.

From the owner: FHA/VA purchases. Low volume lender that specializes in Ohio real estate refinance and purchase…read morebusiness.