Excellent care was given to me while I was in their care for rehabilitation Excellent nursing care .PT was second to none. Staff was friendly an and followed care plan. I would recommend the service to anyone read more

This is a company with no integrity by there employees, I was scheduled for Home Health on Easter Sunday, got a call 3 days before saying someone will call me and give me a time they would be there. Heard nothing Friday, waited almost all day Saturday and no one called so I personally called and got answering service. They took message and said the supervisor would call me. Made the call 3 times and no supervisor call. First thing Easter Sunday morning around 8 AM I get the call are on the way to my house. No breakfast, not taken my meds yet or shower. so it was cancelled. Next manager comes out days later, Madison. Oh, the lady Easter Sunday, said she did not call because this company has a scheduling problem. Now, this Madison who came which is a manager, said she was going to look into why no supervisor called , why the nurse who came Sunday, didn't call just show up. After talking with Administrator today, she had no knowledge of none of this. Well therapy started, was going well, until a week ago. I was at the point I was walking without a walker and cane at time, but PT did some exercises, that the next day was unable to walk, had to go back to walker and wheel chair. Knowing i had serious back problems from an MRI they had copies of, she apparently was doing exercises that effect the back. On April 30, 2024, while taking a shower, a blister popped on my lower leg where I am being treated by my Primary Care, with antibiotics and Triamcinolone twice a day. I took picture sent it to my Primary Care, before the open up Tuesday morning. Well this same PT lady, comes at 9:05 AM, see's the blister, panics, says I have to call your physician. I told her my physician already knows about it and picture sent to her early this morning. PT lady says I still have to call her. Note, Home Health care have good staff but many working there couldn't make it at big hospitals, so they have to either go to Nursing Homes to work or other places. So this PT lady sits in my living room, calling my Primary provider, she never mention who my Primary provider was to the person she was talking to, kept giving them a report. How to you expect my Primary Care to call her back to begin with. The entire time this PT person, left the message with wrong office. That is what she gets for not verifying it was Margaret Oxendine's office. Now read, the attachment that proves she talked to the wrong office. No wonder like my PC said this morning, they didn't get any report. Reckon not when PT person left it at the wrong office. I also called this Madison a week ago, she was in a meeting, the lady took my number and said, I will give it to Madison to call you. Eight days and no call back from a manager that sat in my kitchen doing the assessment that was upset over the events Easter weekend. She needs to practice what she preaches. I am filing a complaint with Corporate, with Medicare Intake in Raleigh, NC also. I made it clear to them yesterday, I don't want them back in my house. Jamie, Jackie, Cory were great, but PT service after some of the stuff she did and called in a complaint to the wrong office, no I will try to treat my self before they do further damage to me like a week ago. I will post the complaint with attachment showing PT called and gave report to wrong office. Is this a violation of Hippa, giving my information to the wrong office? If the person that this PT gave my personal information to isn't connected to epic, then Liberty has violated the HIPPA. Putting it on other sites tomorrow. read more

Liberty Home Care - Copy with PT name on it and time sent to the wrong office. - Home Health Care Near Me - Dunn, North Carolina